- Report: #960854
Report - Rebuttal - Arbitrate
Complaint Review: Ulta
Ulta2609 West Osceola Orlando, Florida United States of America
Ulta Scammed me out of nearly $80.00 in a special coupon "deal" Orlando, Florida
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Immediately after the services were provided, *that's* when I was informed that I had been duped. The woman who did the facial said that I could not use my Rewards Card on the weekends, to which the other employees who I had talked to earlier agreed. I was stunned, why after the number of times that I mentioned I was interested in a FREE facial did no one announce that I could not use that card?
I went immediately to speak to a manager about how a handful of her employers sat there silently and misinformed me on their "free facial" right up until the end, after the services had been provided.
She began sticking up for her employees, basically stating that I shouldn't have fallen for it. That I should have known that I was being duped by her workers. Being afraid to storm right out (as I was 17 at the time and was naive) I went to the front to pay the stinking bill and didn't return to that business for quite some time.When I got to the front desk to pay, they began pressing for me to pay a tip for their 'excellent' service. I was shocked. I forked over the cash and $80.00 I had been scammed by Ulta. Much like their other customers.
Months later, I finally returned to Ulta. The woman at the front desk who originally offered this "free facial" must have not remembered me as she used the EXACT same line "Oh! Looks like you are eligible for a free facial, would you like to book one?"
This report was posted on Ripoff Report on 10/27/2012 10:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ulta/Orlando-Florida-32837/Ulta-Scammed-me-out-of-nearly-8000-in-a-special-coupon-deal-Orlando-Florida-960854. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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