• Report: #297115

Complaint Review: Ultima Tru-color - Apex TextileGraphics

  • Submitted: Fri, January 04, 2008
  • Updated: Thu, January 19, 2012

  • Reported By:Sherman Texas
Ultima Tru-color - Apex TextileGraphics
105 Metro Drive Anderson, South Carolina U.S.A.

Ultima Tru-color - Apex TextileGraphics Company has not delivered product, after attempting to contact many times have recieved no response Anderson South Carolina

*General Comment: Do not identify Parties not Involved

*Author of original report: Still No Contact

*UPDATE Employee: Ultimatrucolor: Reputable Company

*UPDATE Employee: Ultimatrucolor: Reputable Company

*UPDATE Employee: Ultimatrucolor: Reputable Company

*Author of original report: Apex Textilgraphics/Ultima Tru-Color/KAWAC

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I made an order through The Lakeside Collection. It is online at www.lakeside.com. We purchased a package from them, then we were to fill out and send the information plus picture to Ultima Tru-color/apex textile graphics. We sent this USPS guarenteed one day mail to this company on Nov. 22, 2007. It was stated that the order needed to to be recieved by 23NOV2007 to ensure delivery by Christmas. Order still has not been recieved. After many attempts to contact this company by phone and email, and no answer at all, I decided that I would file this with the BBB.

I contacted Lakeside Collection and they gave me a $49.99 credit. They say that the product is ready to be shipped. I have tried to contact this company many times and have recieved no answer by phone or email. If you want to try and dial an extension you can go from 1-5. press 2, for dial an ext. then dial 1# through 5# No answer on any line. Voice mailbox is full.

Dogwithaday
Sherman, Texas
U.S.A.

This report was posted on Ripoff Report on 01/04/2008 06:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ultima-Tru-color-Apex-TextileGraphics/Anderson-South-Carolina-29625/Ultima-Tru-color-Apex-TextileGraphics-Company-has-not-delivered-product-after-attemptin-297115. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 General Comment

Do not identify Parties not Involved

AUTHOR: Tom - (United States of America)

In the second update the complaintant identifies the owner of a building that may have been rented to the company involved in her complaint.  This information is now present on the internet identifying the building owner as a party to the Rip Off report.  Address and phone number are also present.

This is  not appropriate and has casued information to be spread on the internet that should not be shown. 

I believe the moderator of the Rip Off report should redact the personally identifyable information since it is not germaine to the complaint, provides information to the public that is misleading, and may be detrimental to the reputation of a third party not involved in the complaint.
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#2 Author of original report

Still No Contact

AUTHOR: Dogwithaday - (U.S.A.)

Although I have filed complaints to the BBB and ripoffreports.com, this is the first response from this company that I have had. I emailed them several times and have tried to call several times. Still no answer at their business today. I have tried their extensions, even though they aren't listed on their prompt. No answer.

The quality of the product is not in question. I found out yesterday that it was delivered and it was of great quality. It has only taken 7 weeks to recieve it...not the 3-4 that I was told.

Businesses and consumers have made customer service an integral part of any business operation. If you do not have the staff to handle the orders, hire more staff. If you cannot deliver the product that was purchased, on time, call the customer and inform them of the delay. ANSWER the phone and RETURN the emails that you have recieved. I understand this since I am a Manager of a company that handles upwards of a 1000 calls per day. That is with 9 CSR's. You could hire one to two more people at minimum wage to just answer and return phone calls. That would increase productivity, increase customer service, and most importantly increase customer satisfaction. If you take the "hundreds" of phone calls and orders that you have just botched, you have just lost those customers. Instead of them promoting your business and giving you repeated business, they will find someone else to provide them the service they are looking for. Now they will now go somewhere else and discourage anyone from using you.

Now, in my mind, I am in business to make money. If someone wants to give me their money, I am going to do everything i can to ensure that they will be happy and give me more. Maybe, if I do a good enough job, they will get their friends to give me their money.
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#3 UPDATE Employee

Ultimatrucolor: Reputable Company

AUTHOR: Customer Service - (U.S.A.)

I have worked for Apex Textilgraphics for seven years. We design and create a custom throw blanket for many organizations across the U.S., mainly Fire, Police, and Sheriffs Departments. We are a small business in South Carolina who have always made direct sales with our customers and speak with each one personally, no 800 numbers or customer service reps or tele-prompt voicemail instructions. We take pride in the fact that our customers know us by name and we know who they are even when they call a year later to place a reorder.

Two years ago many departments asked if we could put a picture on the throws so we developed the Ultimatrucolor Photo Tapestry. Everyone loved the result. Unlike anything we had done before, we contacted some catalog companies and chose LTD Commodities to try our new product online. Last Christmas was the test market and was a success.

This Christmas they offered the throw online and in print in their catalogs. Our normal delivery time from Jan.-Oct. is 3-4 weeks. Due to the overwhelming response we received in Nov./Dec. we were unable to deliver all orders before Christmas. Many factors contributed to this result and we are in the process of making corrections in the areas we were at fault. This is the first year we did not deliver all orders by Christmas and are working around the clock to complete all orders. The phone lines and emails have come in swarms of hundreds per day, with status requests as well as new order information. There are three of us handling these calls and emails. (We are not a Walmart Corporation.)

We sincerely apologize for the delays and mishaps but all orders are being processed and shipping every day. Within the next week, a formal letter of apology will be sent to LTD and customers who sent their orders in before the deadline date on the certificate. Measures will be taken so this situation doesn't happen again. Those of you who have gotten through on our phone line and spoke with me personally know I speak from the heart and I appreciate your patience and understanding and I thank you for the kind words. I hope you all understand that this was an unfortunate situation and will not base your opinion of our company, or LTD Commodities, on this one event. We are a family owned business and make it our business to treat our customers likewise. This has affected us deeply and again we apologize for the delays. Customer Service
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#4 UPDATE Employee

Ultimatrucolor: Reputable Company

AUTHOR: Customer Service - (U.S.A.)

I have worked for Apex Textilgraphics for seven years. We design and create a custom throw blanket for many organizations across the U.S., mainly Fire, Police, and Sheriffs Departments. We are a small business in South Carolina who have always made direct sales with our customers and speak with each one personally, no 800 numbers or customer service reps or tele-prompt voicemail instructions. We take pride in the fact that our customers know us by name and we know who they are even when they call a year later to place a reorder.

Two years ago many departments asked if we could put a picture on the throws so we developed the Ultimatrucolor Photo Tapestry. Everyone loved the result. Unlike anything we had done before, we contacted some catalog companies and chose LTD Commodities to try our new product online. Last Christmas was the test market and was a success.

This Christmas they offered the throw online and in print in their catalogs. Our normal delivery time from Jan.-Oct. is 3-4 weeks. Due to the overwhelming response we received in Nov./Dec. we were unable to deliver all orders before Christmas. Many factors contributed to this result and we are in the process of making corrections in the areas we were at fault. This is the first year we did not deliver all orders by Christmas and are working around the clock to complete all orders. The phone lines and emails have come in swarms of hundreds per day, with status requests as well as new order information. There are three of us handling these calls and emails. (We are not a Walmart Corporation.)

We sincerely apologize for the delays and mishaps but all orders are being processed and shipping every day. Within the next week, a formal letter of apology will be sent to LTD and customers who sent their orders in before the deadline date on the certificate. Measures will be taken so this situation doesn't happen again. Those of you who have gotten through on our phone line and spoke with me personally know I speak from the heart and I appreciate your patience and understanding and I thank you for the kind words. I hope you all understand that this was an unfortunate situation and will not base your opinion of our company, or LTD Commodities, on this one event. We are a family owned business and make it our business to treat our customers likewise. This has affected us deeply and again we apologize for the delays. Customer Service
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#5 UPDATE Employee

Ultimatrucolor: Reputable Company

AUTHOR: Customer Service - (U.S.A.)

I have worked for Apex Textilgraphics for seven years. We design and create a custom throw blanket for many organizations across the U.S., mainly Fire, Police, and Sheriffs Departments. We are a small business in South Carolina who have always made direct sales with our customers and speak with each one personally, no 800 numbers or customer service reps or tele-prompt voicemail instructions. We take pride in the fact that our customers know us by name and we know who they are even when they call a year later to place a reorder.

Two years ago many departments asked if we could put a picture on the throws so we developed the Ultimatrucolor Photo Tapestry. Everyone loved the result. Unlike anything we had done before, we contacted some catalog companies and chose LTD Commodities to try our new product online. Last Christmas was the test market and was a success.

This Christmas they offered the throw online and in print in their catalogs. Our normal delivery time from Jan.-Oct. is 3-4 weeks. Due to the overwhelming response we received in Nov./Dec. we were unable to deliver all orders before Christmas. Many factors contributed to this result and we are in the process of making corrections in the areas we were at fault. This is the first year we did not deliver all orders by Christmas and are working around the clock to complete all orders. The phone lines and emails have come in swarms of hundreds per day, with status requests as well as new order information. There are three of us handling these calls and emails. (We are not a Walmart Corporation.)

We sincerely apologize for the delays and mishaps but all orders are being processed and shipping every day. Within the next week, a formal letter of apology will be sent to LTD and customers who sent their orders in before the deadline date on the certificate. Measures will be taken so this situation doesn't happen again. Those of you who have gotten through on our phone line and spoke with me personally know I speak from the heart and I appreciate your patience and understanding and I thank you for the kind words. I hope you all understand that this was an unfortunate situation and will not base your opinion of our company, or LTD Commodities, on this one event. We are a family owned business and make it our business to treat our customers likewise. This has affected us deeply and again we apologize for the delays. Customer Service
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#6 Author of original report

Apex Textilgraphics/Ultima Tru-Color/KAWAC

AUTHOR: Dogwithaday - (U.S.A.)

I did some searching, trying to find the owner of APEX Textilgraphics and I was unable to find an owner. So I looked up the owner of the building that they were in (Through tax records and Deed records in SC) I found that KAWAC LLC was the owner of the building. So I tried to find the owner of KAWAC LLC. I found that Cindy McJunkin was the owner of the building and Stanley McJunkin is her Husband. Their address and phone number is 604 Alex Dr. , Easley, SC (864)246-1956

The address for KAWAC LLC is: PO Box 1675, Easley, SC 29641

So that still didn't tell me who owned APEX Textilgraphics, so I searched the IRS data bases and found that a Douglas E. Ford pays the taxes for Apex Textilgraphics. His address is 2406 N. Main ST, Anderson, SC I was not able to find a phone number for him.

Any suggestions would be helpful. Thank You.
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