- Report: #996698
Report - Rebuttal - Arbitrate
Complaint Review: Ultimate Medical Academy
Ultimate Medical Academy3101 W Dr. Martin Luther King Jr. Blvd. Tampa, Florida United States of America
Ultimate Medical Academy REVIEW: Ultimate Medical Academy Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. UMA is licensed by the Florida Commission for Independent Education (CIE), and accredited by the Accrediting Bureau for Health Education Schools (ABHES), a leader in health education for over 40 years. UMA Students can feel confident & secure with Ultimate Medical Academy. Ripoff Report Verified Safe Business. Internet, Tampa, Florida
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SPECIAL UPDATE: January 17 2013: Ultimate Medical Academy remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Ultimate Medical Academy is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Ultimate Medical Academy has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Ultimate Medical Academy has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Ultimate Medical Academy remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
Ultimate Medical Academy / UMA is now a proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A long name for a program that does a lot for both consumers and business alike.
..Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, which assures their complete satisfaction and confidence when doing business with a member business
As a matter of policy, when Rip-off Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of the consumer complaints using every bit of information at our disposal. Our process is systematic and highly effective because: 1) It takes place at the consumer level and 2) the company or individual in our Corporate Advocacy Program must commit to 'doing whatever it takes to make things right with their customers.' By working closely with the company or individual, Rip-off Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior. Only then do we publish our findings.
Rip-off Report cannot ever guarantee any product or service, but we can only report what we find, in order to help you get a better understanding of the company or individual we are investigating. That having been said, the conclusion Rip-off Report came to after our investigation, to the best of our knowledge, is that this company is a reputable firm, offering products and services of real value.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
Authored by Ed Magedson - Founder, Rip-off Report
Ultimate Medical Academy approached Rip-Off Report last month with the express purpose of expressing their ongoing commitment to student satisfaction and educational quality. In fact, a student survey of 1100 students in March 2010 revealed that 93% of their students were satisfied overall with UMAs program, instructors and administration and 88% would recommend the program to a family member or friend. This means that students can expect that Ultimate Medical Academy is committed to listening to student complaints and working toward finding a mutually satisfactory resolution, subject to the limits of the laws, regulations, standards and policies that Ultimate Medical Academy operates under. Ultimate Medical Academy listens carefully to any concerns of its students and sees them as an opportunity to refine the schools processes and procedures in order to become more effective and efficient in the education they provide. The company's faculty and staff are quick in their responses and they are readily available for specific needs or questions that come up.
Ultimate Medical Academy CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
UMA is licensed by the Florida Commission for Independent Education (CIE), and accredited by the Accrediting Bureau for Health Education Schools (ABHES), a leader in health education for over 40 years. As such, Ultimate Medical Academy is required to maintain aggressive placement rates for each of their programs offered in order to maintain their accreditation. In October of 2009, they were accredited for an additional 8 years by ABHES for meeting the high standards of the accrediting agency. UMA is committed to working with their students to find successful job placements. UMA works one-on-one with students on their resumes and conducts mock interviews. They boast a Career Services team of over 40 individuals working to connect students with employers. They conduct promotional campaigns to area employers and send out resumes on behalf of their students. Student certifications, immunizations and background checks are included in their tuition costs as an additional service to the employers of their graduates. All job placement assistance is offered by their Career Services team at no cost to the student or the employer.
Ultimate Medical Academy continually expanding their participation in financial assistance programs to increase access to student financial aid
UMA has restructured their student finance department and there is an entire team of individuals dedicated to assisting students to understand their loans before starting school. Ultimate Medical Academy is continually expanding their participation in financial assistance programs to increase access to student financial aid. In fact, they recently received approval to participate in the Florida State Grant Programs, in addition to continued participation in the federal Title IV programs.
Ultimate Medical Academy IMPROVEMENTS
UMA has also recently revised its internal appeal process. The previous process provided three different levels of staff available to discuss student concerns:
Step 1: The appropriate instructor or staff member. Step 2: The Learner Services Advisor (online), Program Director (onsite), or administrative manager. Step 3: The Director of Education (online and onsite).
UMA has now added a fourth level allowing unresolved concerns that follow all three levels above to be elevated to an institutional review committee. The review committee is comprised of senior managers from different school departments and has the responsibility for reaching a decision that is in the best interest of both the student and the school.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH
Ultimate Medical Academy takes great pains to listen to questions and concerns from students. Ultimate Medical Academy is constantly monitoring the web to be more proactive in helping students who are having issues that need resolution. Once they find these students, they are engaging them through any media necessary to help with concerns they may have.
Because of our investigation and the sincere efforts put forth by UMA, Rip-off Report is confident in giving Ultimate Medical Academy a positive rating. All in all, the company implemented strategic changes to its internal appeal process and reached its goal of achieving total customer satisfaction through excellent service. This was made possible by a completely honest approach to corporate introspection and a commitment to taking good care of their customers.
Ultimate Medical Academy executives understand that the only way to grow as a company is by first recognizing their weaknesses and then committing the resources necessary to fix the problems those weaknesses created.
In spite of such situations, Rip-off Report is confident you have a company that is ready to serve those who need more assistance and is willing to make things right if they seem to have fallen apart.
Rip-off Report knows there is no company or individual that is perfect Ultimate Medical Academy knows this also and demonstrates their need for continuing improvement - that is why Rip-off Report comfortably states that you can be completely confident, safe and secure when doing business with them as a member of Rip-off Reports Corporate Advocacy, Business Remediation & Customer Satisfaction Program.
RESULTS OF MAILING TO ALL THOSE WHO FILED A RIP-OFF REPORT
As a part of the Corporate Advocacy Program - Rip-off Report sent an email to every client who filed a Report on Ultimate Medical Academy and I would now like to share the results with you. Not one person responded to our email offering to get their issue resolved to their satisfaction.
Whenever Rip-off Report does a mailing for a business, .. most customers asked if they could remove the Report they filed and we explained that unfortunately, it was not possible. It is Rip-off Report's philosophy that it is much more beneficial for the consumer to see how a company like Ultimate Medical Academy takes care of their mistakes. No company is without its share of problems, however, there are many companies who continually sweep those problems under the rug and never achieve the growth that other companies such as Ultimate Medical Academy enjoys.
Rip-off Report feels Ultimate Medical Academy has learned from all those who have complained... and they even seemed to be thankful for those who have brought problems to their attention.
Ultimate Medical Academy shows leadership by joining the Corporate Advocacy Business Remediation and Customer Satisfaction Program.
Keep in mind, Ultimate Medical Academy has worked with many clients over time. What really is amazing that despite Rip-off Report appearing at the top of most search engines, Ultimate Medical Academy complaint ratio is a fraction of a percent of their overall clients. Rip-off Report knows that this is significantly below the industry standard for the clientele that they work with. From our perspective, it is quite unusual for a company who has had so few complaints request on their own to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Ultimate Medical Academy provides a leadership model for other companies that care about their clients to follow.
ABOUT THE CORPORATE ADVOCACY BUSINESS REMEDIATION AND CUSTOMER SATISFACTION PROGRAM
While Rip- off Report does not endorse any company, including Ultimate Medical Academy, overall, our research demonstrated to us that Ultimate Medical Academy is a solid, reliable company that stands behind its service.
Many companies that contact Rip-off Report make claims that the Reports about them are false, were filed by the same person or even a competitor. Yes, Rip-off Report knows this can happen from time to time; however, we know this is not true most of the time. From federal to local law enforcement agencies, most use Rip-off Report regularly. When Rip-off Report works with law enforcement to assist consumers, never once have we heard from any agency that the Reports filed had bogus contact information. These agencies include FBI, FTC, SEC, Homeland Security, US Customs, US Postal Inspectors, Department of Justice Office of Global Enforcement, IRS, Federal Prosecutors and local law enforcement in the USA along with government agencies in more than eight other countries.
Rip-off Report does not solicit its Corporate Advocacy Business Remediation & Customer Satisfaction Program. Any participation in this program is completely voluntary and at the request of the program member.
This program requires the Member Business to agree to satisfy all complaints - past, present and in the future, even when those complaints come to us by e-mail.
The Member Business must also state improvements they are willing to make to their business which benefits the customer to avoid the reported problems from happening again in the future.
Anyone contacting the following e-mail address will get immediate attention. (within 3-5 business days, usually with in 24 to 48 hours) We ask that you contact Ultimate Medical Academys Customer Service: email@example.com
RIP-OFF REPORT CHARTING NEW TERRITORY ..Consumers should feel confident and secure when doing business with member businesses.
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize RipOff Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel confident and secure when doing business with Ultimate Medical Academy.
Ultimate Medical Academys Commitment to Excellence and Total Consumer Satisfaction, Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.
ED Magedson Founder
a Worldwide Consumer Reporting News Agency
..by consumers, for consumers
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This report was posted on Ripoff Report on 01/14/2013 01:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ultimate-Medical-Academy/Tampa-Florida-33607/Ultimate-Medical-Academy-REVIEW-Ultimate-Medical-Academy-Commitment-to-Ripoff-Report-Corp-996698. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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