• Report: #556272

Complaint Review: Ultimate Water and Coffee

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  • Submitted: Mon, January 18, 2010
  • Updated: Sat, March 03, 2012

  • Reported By: Ripped Off — Ft Lauderdale Florida U.S.A.
Ultimate Water and Coffee
905 Clint Moore Rd Boca Raton, Florida United States of America

Ultimate Water and Coffee, Company Never Paid Me Last Check Owed Boca Raton, Florida

*UPDATE EX-employee responds: This is indeed true

*Consumer Suggestion: 10 Steps to Find a Job

*UPDATE EX-employee responds: Unfortunately True

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     I was hired by this absolute scumbag organization to sell their water filtration system business to business here in South Florida.  The base salary was supposed to be $750 a week for the first month, then switches to all commission after that with car allowance or company car and cell phone reimbursement.  The trick is they hold a week back on the pay, then never gave me my last paycheck. 


     First of all the product is a piece of sh**!  They want to get a business in a 5 year lease starting at $40 a month.  They frown upon trying to sell a machine and charge $900 and give the rep only $50.  There is a company called Innovative Water that sells the identical machine for $360/ tax, delivery and setup included.  Needless to say, business owners weren't very receptive to the idea. 


     The guy who answers the phone when they run an employment ad is a guy named Chris Silverman.  He lies to everyone who calls looking for a job.  He fills their head with "our product is so good 75-80% of installations sign a contract".  That is a straight up lie.  Another lie is "our average rep makes $60-80k a year",  if that's the case then why is the longest tenured salesman there only 3 months?  I was there for 4 weeks and saw about 10 people come and go.



     The Manager's name is Mike Marrocco, and he's an even bigger liar than Chris was.  He claims he's gonna go out with you and show you how easy it is to get installations.  He never once offered to go out there with me.  He had another guy who was there a whopping total of 2 months showing me how it's done.  His name is Sal Mondello and his nose is so far up Mike Marrocco's *ss he can tell you what brand of toilet paper he uses.



     After buying into their bullsh** for a couple weeks, I realized the whole thing was a rip-off from top to bottom.  They tell the customers they set their monthly price by how many people work there, and the more who work there, the more the filters needed to be changed per year.  Well if you read the fine print, they only change the  filter for 1 year after agreement is signed.  Imagine paying $40,$50 even $80 a month for a machine made in China that you can get the entire thing installed for $360, then they tell you to pound sand when the filter needs changing.



     The day I was supposed to get my last check, I received a call from Sal (who's not even a manager) telling me I was being fired.  I immediately called Mike Marrocco to make sure they had a check for me.  He promised me it was there.  I went to pick it up and he was not there nor was the check.  Of course he stopped answering his phone and I went without the check.



     I called him repeatedly to no avail.  He was in a meeting or out working and became rude and even called me a "tough guy".  This guy is about 180lbs soaking wet with a concave chest and crossed eyes.  There was another guy there who actually signed a bunch of contracts and was used as a positive example in meetings.  He called me a week or two after I left  complaining they shorted him a bunch of money too.  What a shocker! 



     Anyways hopefully this post will save someone from being ripped off by these crooks.  Do not buy anything from them and definitely don't work for them unless you are into putting a couple thousand miles on your car, 8am meetings, taking orders from total jerk-offs,walking in 100 degree heat or working for no pay.


This report was posted on Ripoff Report on 01/18/2010 01:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ultimate-Water-and-Coffee/Boca-Raton-Florida-33487/Ultimate-Water-and-Coffee-Company-Never-Paid-Me-Last-Check-Owed-Boca-Raton-Florida-556272. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

This is indeed true

AUTHOR: UCFNYY - (United States of America)

I worked for this company as well, for three weeks.  Having been involved in professional sales for much of my career, I found myself looking for work after being laid off due to the economic downturn.

I was promised HOT leads, a turnkey program that couldn't lose, and $750 per week in training pay, plus car and cell phone allowances. What I got was leads that were often years old (many of them had rejected service previously), a corporate culture and sales system based on deception and deliberately inflated statistics, and a pay structure that reverted to minimum wage if you didn't convince 3 businesses to take on the free* trial in your VERY FIRST week. No product training to speak of, no support (front or back end); here are your brochures, go sell. By the way, we're out of professional, color brochures. Take these black and white photocopies with you true story). Then we get into the obscene numbers you'd have to post to get the car and cell money. In my tenure, not one front line rep qualified. There were only two people left on the sales force who were there when I started.

Now let's talk about pay issues. They pay a week behind, so after busting my ass for two weeks, I looked forward to getting paid for it. A "communication error" lead to my paperwork not being filed with the corporate office in time. I was informed that I would be paid the following Friday. That was unacceptable to me, and I made it very clear that I had the resources at my disposal to initiate legal action. I had to drive up to Broward to get that check. Finally, they attempted to withhold my last paycheck. After I was terminated for not producing (which very few people do), I was still owed a week of pay. After trying to be nice and getting nothing but the runaround in return, I had to make the DM aware that I knew of their reputation and that, once again, I was fully willing and able to take legal action. I firmly believe that that was the only reason I got that check mailed to me.

The only way I think they make money is by the sales managers poaching the warmest leads from people who give them an honest effort and succumb to the inevitable. On most of these forums, you have the occasional response and threat from a current employee. There's a VERY good reason that their posts are outnumbered as badly as they are. This is not a "promising opportunity"; it is a fraud. 
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#2 Consumer Suggestion

10 Steps to Find a Job

AUTHOR: tampaturnpike - (United States of America)

How to find a job, including where to find job listings, networking, using a headhunter, and more advice on where and how to find a job.

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#3 UPDATE EX-employee responds

Unfortunately True

AUTHOR: Disgruntled - (United States of America)

     I was also hired by this "company" (I use the term loosely) in March of 2010.  The Orlando branch looks and feels like only a storefront with barren appointments and only 3 or 4 laptop computers, a networked printer/fax machine, and a warehouse in the back that contains the units that they are leasing to businesses.  Just like the original poster, I was contacted by Chris Silverman who, again, gave me the verbal interview where he indicated that my sales skills would be greatly rewarded with this company.  After a 30 minute interview with the branch manager I was hired, and directed to show up at 8AM on the following Monday morning for the "sales meeting", which was essentially a "rah-rah" (manager's own words) meeting before the salesmen were unleashed on the Orlando Metro area.  They go over the previous days' numbers per salesman followed by clapping and general "way to go's", provided that you were, indeed, putting up some numbers.  This company's bait and switch mentality has its salespeople giving away a 2 week trial run for its Reverse Osmosis water treatment water coolers, the end result being that you get the business so enamored with the new setup that you swoop down and close the 60 month lease a few days after the trial install goes down.  Which sounds do-able, right?  Until you get out there and start canvassing businesses, that is.  This company is the very definition of disorganized.  They have no way of tracking where salespeople have been the previous day, week, or month, so when you go out to whatever side of town you decide on that day, there is a 95% chance that you are hitting the same area that Joe Salesman has just hit the day before.  And you can guess the result:  you start pissing business owners off, because they just said no the day before with someone else in your company.  When you try to raise questions about it, they just tell you that it's ok to hit the same area again that week, because whomever just said no the day before "could have had a bad day" (I'm not making this up) and they may sign that day.  This is a bold-faced lie.  Ultimate must just be too cheap to invest in a tracking program of any kind.  The CRM database is useless and looks like it was written by a 10 year old, not to mention that upon further investigation, it was last updated in 2006.  What year is it anyways?  And my main beef is this:  They claim that they will pay you $600 (just upped it to $750 according to Careerbuilder today) a week during training that will last 4 weeks.  When you get in the door, they make you sign an employment contract that spells out that, if you don't get 5 "trials" a week during training, your training wages retroactively revert back to MINIMUM WAGE for the pay period.  When I asked about it that day, the manager told me not to worry about it, that NOBODY gets anything for at least a few weeks, but that I shouldn't worry about it, I would be trained, and I would be taken care of.  Training consisted of (get this) watching a 20 minute Penn & Teller "B.S." video off of Youtube which made fun of everyday people who couldn't tell quality water from water straight from a garden hose.  Then we were given an employee handbook but subsequently told that that is just corporate "BS" and just listen and learn from the other salespeople to learn your job.  In my two week tenure with this company, I went out with the manager twice, the team leader once, and a couple of other guys who were only with the company a couple of months.  Not ONCE did any of these guys ever get any business owner to bite on a "trial" while I was with them.  As a matter of fact, in my first week there, the ENTIRE sales staff failed to drum up 5 trials during the week, and there were 10 salespeople at the time.  Of course, by the middle of week #2 of my "training", the other two people in my "class" had thrown in the towel and 2 other "established veteran" salesepeople had also quit.  This was no accident.  How the heck are you supposed to do business this way?  You might as well just throw darts at a wall-sized map of the Metro area and assign territories that way.  At least there would be some degree of random canvassing.  I wasted 2 weeks of my life, drove all over God's half-acre (over 1000 miles on my new car for nothing) and made minimum wage.  BYPASS! 

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