I ordered a trial sample of a product called UltraPM from Ultra Life Fitness over the Internet. I had to give them my credit card information to cover the shipping charge of $4.87 I used the sample and the product made me sick to my stomach and made me very shaky. A few weeks later, I received another bottle of the product from Ultra Life Fitness. I used a marker to write, "Return to sender, cancel and "do not send again" on the package, left it un-opened and gave it to my mail carrier. Another 3 weeks later, I received yet another bottle from them. I again, used a marker to write, "Return to sender", cancel and "do not send again" on the package, left it un-opened and gave it to my mail carrier. Next, I received my credit card statement and there are 4 charges ($24.00 on 7/22/05, $44.90 on 7/31/05, $24.00 on 8/22/05 and $44.90 on 08/31/05 from Ultra Life Fitness totaling $137.80 (2 charges reference the name "UltraPM" and 2 reference "UltraFIT").
I called Ultra Life Fitness in Utah on 9/20/2005 to lodge a complaint and request a refund (to have them credit my credit card account). The Ultra Life Fitness customer service person (Julianne) told me that I had agreed to the "re-occurring order" and that they "could not refund my money". I argued that their product had made me sick and that I had sent the product back both times that it arrived in my mail and again, was told that they "could not refund my money". I do not recall signing anything authorizing them to automatically send me any product beyond the sample and certainly did not authorize them to charge anything to my credit card except the shipping and handling from the initial sample order.
I have lodged this complaint with my credit card company (Capital One Credit [Mastercard] on 9/16/05 and on 9/20/05) and am working with them to get the charges removed. This has not yet been resolved with them.