• Report: #157716

Complaint Review: Ultra Life Fitness

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  • Submitted: Tue, September 20, 2005
  • Updated: Mon, October 03, 2005

  • Reported By:Dayton Ohio
Ultra Life Fitness
857 West South Jordan Parkway #201 South Jordan, Utah U.S.A.

Ultra Life Fitness, UltraPM, pmburner.com, PMBurner Yet another sucker ripped off by Ultra Life Fitness in Utah How do they get away with it If I stole $100+ from someone I would get arrested and charged with a felony. Please! Someone start a class action! This is what punitive big money cases are all about! Ripoff South Jordan Utah

*Author of original report: Got my refund check

*Author of original report: Waiting patiently

*Author of original report: David Johns is true to his word......

*Author of original report: You will hear from me today Mr. Johns

*Consumer Suggestion: Never Buy Anything That Says Trial or Free (and other tips)

*UPDATE Employee: How do we get ahold of you

*Author of original report: Better Business Bureau and other complaints...

*Author of original report: More progress.......

*Author of original report: Figured out the "Online Access" RIP-OFF too...

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I ordered a trial sample of a product called UltraPM from Ultra Life Fitness over the Internet. I had to give them my credit card information to cover the shipping charge of $4.87 I used the sample and the product made me sick to my stomach and made me very shaky. A few weeks later, I received another bottle of the product from Ultra Life Fitness. I used a marker to write, "Return to sender, cancel and "do not send again" on the package, left it un-opened and gave it to my mail carrier. Another 3 weeks later, I received yet another bottle from them. I again, used a marker to write, "Return to sender", cancel and "do not send again" on the package, left it un-opened and gave it to my mail carrier. Next, I received my credit card statement and there are 4 charges ($24.00 on 7/22/05, $44.90 on 7/31/05, $24.00 on 8/22/05 and $44.90 on 08/31/05 from Ultra Life Fitness totaling $137.80 (2 charges reference the name "UltraPM" and 2 reference "UltraFIT").

I called Ultra Life Fitness in Utah on 9/20/2005 to lodge a complaint and request a refund (to have them credit my credit card account). The Ultra Life Fitness customer service person (Julianne) told me that I had agreed to the "re-occurring order" and that they "could not refund my money". I argued that their product had made me sick and that I had sent the product back both times that it arrived in my mail and again, was told that they "could not refund my money". I do not recall signing anything authorizing them to automatically send me any product beyond the sample and certainly did not authorize them to charge anything to my credit card except the shipping and handling from the initial sample order.

I have lodged this complaint with my credit card company (Capital One Credit [Mastercard] on 9/16/05 and on 9/20/05) and am working with them to get the charges removed. This has not yet been resolved with them.

Beth
Dayton, Ohio
U.S.A.

This report was posted on Ripoff Report on 09/20/2005 10:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ultra-Life-Fitness/South-Jordan-Utah-84095/Ultra-Life-Fitness-UltraPM-pmburnercom-PMBurner-Yet-another-sucker-ripped-off-by-Ultra-157716. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 9Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Got my refund check

AUTHOR: Beth - (U.S.A.)

I did get a refund check from Ultralife Fitness on Saturday.
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#2 Author of original report

Waiting patiently

AUTHOR: Beth - (U.S.A.)

So it's Friday and the mail carrier just left - nothing yet - but I'm optimistic..

Will update Monday - Beth
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#3 Author of original report

David Johns is true to his word......

AUTHOR: Beth - (U.S.A.)

I spoke with Mr. Johns today and was promised a certified check for the $137.00 that was charged to my credit card. Mr. Johns was very polite and apologetic on the phone and told me to expect my check by this Friday. I will update again once I receive the check.
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#4 Author of original report

You will hear from me today Mr. Johns

AUTHOR: Beth - (U.S.A.)

You will hear from me today Mr. Johns. I very much look forward to a resolution. - Beth - I will update this report once I have talked to Mt. Johns.
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#5 Consumer Suggestion

Never Buy Anything That Says Trial or Free (and other tips)

AUTHOR: Chris - (U.S.A.)

When you buy something that says it's a "trial" or "free", and you just pay shipping, watch out. they aren't even trying to make a profit, or trying to see if you like the product, they want your credit card # and that's it.
Once they have this, It's like you just gave them the key to your house and they can come in any time and take money.

TO AVOID THESE SCAMS: Never buy anything that is a trial or free. Think about it, if the product was so good, they wouldn't be trying to push it in some cheesy magazine or late night television, you'd be clamoring with other people to try to buy the product and they wouldn't need to give you a trial.

IF YOU JUST HAVE TO BUY SOMETHING LIKE THIS: Get a credit card that has online "Virtual Account Numbers". These are virtual #'s that map to your credit account, but you set the max limit and expiration date, and it can only be used at one vendor. The user set limit keeps the merchant's from charging more than the $4.95 "shipping and handling". The user set expiration date (with the user set limit) keeps them from charging you for phony subscriptions later, and the fact that it will only work for one merchant means that they can't sell your number to an "affiliate"

IF YOU ALREADY GOT STUNG: Call your credit card company and say you lost your card. They'll cancel the # and send you a new one.
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#6 UPDATE Employee

How do we get ahold of you

AUTHOR: David - (U.S.A.)

Beth,

This is David Johns. I have diligently tried to get ahold of you in order to issue a refund. I apologize for any inconvenience up to this point. The problem however is that you have apparently signed up with our company under a different name other than "Beth" in Dayton, OH.

Please call my # 1-800-757-1279, and ask for David Johns. I would greatly appreciate your cooperation in allowing me to help right the wrong.

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#7 Author of original report

Better Business Bureau and other complaints...

AUTHOR: Beth - (U.S.A.)

In filing my complaint with the BBB, I discovered 137 other complaints against Ultralife Fitness. There is a whole other string of complaints on this site (www.ripoffreports.com) under Ultralife fitness (no space - as opposed to Ultra Life Fitness). I will have also filed my complaints with the Internet Fraud Complaint Center (http://www.ifccfbi.gov), www.fraud.org, the Federal Trade Commission and a few others by the end of the day today. The State of Utah Department of Commerce was able to provide me with the Incorporation documents for "Image Corporation" who owns www.ultralifefitness.com as well as the names of the principals (owners). There is also a Division of Consumer Protection within the Utah Department of Commerce who investigates consumer complaints. I look forward to speaking with them today as well. Here's what I really just don't get: If Ultralife Fitness had simply cancelled my account and refunded my money as I requested, they could have avoided having to answer to all of these complaints and continued right along, ripping off all the other suckers that fell for their scam after me..... I hope the $137.00 they (so far) have taken from me was worth it... :)
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#8 Author of original report

More progress.......

AUTHOR: Beth - (U.S.A.)

So far I have filed complaints and/or reports with this site, my credit card company and the Better Business Bureau. I am now working to do the same with the FCC and the US Postal Service (Mail Fraud?) and to figure out who at the State of Utah to talk to.

I also did some research and found that the company that owns www.ultralifefitness.com is called Image Corporation
857 W South Jordan Parkway
Suite 201
South Jordan, Utah 84095

I do not like being stolen from.
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#9 Author of original report

Figured out the "Online Access" RIP-OFF too...

AUTHOR: Beth - (U.S.A.)

After a bit more research, I discovered that the $24.00/month reoccuring charge is, in fact, for access to their "members only" website. What's real funny is that I tried to login to see if I still needed to cancel) using the login and password that they mailed me and it came back "account expired" - despite the fact that they have refused to refund any of their charges, including the $24.00 charge from 8/22/05
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