Ultra Life Fitness unauthorized charges to bank account, never received product, ripoff South Jordan Utah : *EDitor's Suggestions on how to get your money back into your bank account!

My wife ordered a free trial bottle of Ultra Hoodia for just the shipping charge of $4.87. The product was shipped and received and she did not like it. She was under the impression that that was the end of the deal.

Today, I was reviewing our bank statements and discovered that we were charged $46.95. Upon further review of past months statements, were were charged $46.95 for the months of Nov., Dec.,and Jan. I know, I was kinda stupid for not questioning these charges before but....

So I asked my wife about it and she said she never received anything from them and she assumed that the account had been cancelled.

She called them and talked to a person named Katrina. Katrina refused to refund our money. Furthermore, my wife told her she never received the product. Katrina told her that she would send the product. My wife said that she did not want it and that she wanted to talk to the owner of the company. Katrina told her that she wasn't getting her money back and she couldn't talk to anyone else about it and that was final.

So, I called back. I was told that we were not going to get a refund for the product but that they would send more product to us.

I told her that I did not want more product and that I felt that I could understand one month of product maybe getting lost in the mail, but not four months. I said that I felt that it was a scam and that now that I caught them in it they were willing to send me more product which I did not want.

She then told me that when my wife ordered, that there were terms of agreement stated on the order form that she had to call back in 15 days to cancel or else she was put on automatic shipment. I cannot refute this. But it seems that a reputable company would not put such provisions on an order form.

Also, a reputable company would have shipped the product which was not done four months in a row. Refusal to refund the money for product which we did not receive is not good business. At best, this company is deceptive, uncooperative, rude, and practices under very shady conditions.

Furthermore, I was told that the website listed on the trial bottle which we did receive is not even the website of the company. What is that all about?

Ronald
Thonotosassa, Florida
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

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