• Report: #395600

Complaint Review: Ultra Relief LLC; Performance Health USA LLC

  • Submitted: Thu, November 27, 2008
  • Updated: Tue, December 30, 2008

  • Reported By:Geeva New York
Ultra Relief LLC; Performance Health USA LLC
P.O. Box 971090 Provo Or Orem, Utah U.S.A.

Ultra Relief LLC; Performance Health USA LLC Was Scamed into an automatic supply of "health" product. Sarcastic & arrogent contacts Provo Or Orem Utah

*UPDATE Employee: Our offer is clearly outlined in our Terms and Conditions

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Due to an unsolicited email from Ultra Relief, I requested an on-line sample offer of a "free" trial of their AcaiBerry product. Had to pay $4.87 postage. I received the sample bottle from Performance Health USA and was on my 2nd day of a 5 day trial when another package from Performance Health arrived.

I called the company number as shown on my credit card statement. A very lengthy discussion followed. I asked the lady why I received another package of the product and I was informed of a 10 day trial peiod. I said I did not want the product and if I did I could not pay $79.76 per month. She asked if I could afford $60.00. I said no and do not want the product. She asked if I could afford $40.00. Then, I knew I was dealing with a "shady" outfit and asked her how I could return the package. She informed me to go on-line to gohelpnow for instructions. The form wasn't available. I called the company and was informed that they would send a form. It never arrived!

I called my credit card company and they reversed the charge as it would be disputed.

My credit card company called me on 11/25/08 to inform me that my account would again be charged the $79.76. Reason, Performance Health told them I was wrong as I did not cancel within the 10 day trial period. The problem here is: The sample was charged to my account on 9/15/08 and the automatic supply was charged on 9/24/08. Not a 10 day period. In fact, I was on my 2nd day of the sample when the automatic supply arrived.

I called Performance Health twice on 11/25/08 and the last one I spoke with, Tony A. was very sarcastic. He informed me that I had lost the dispute and there was nothing I could do about it and the credit card company was in agreement with Performance Health. I informed him that I would return the product. He said, "It won't do you any good as they would not inform my credit card company of the return." Again, he said, "You lost and you can't do anything about it." "Its over!"

Contacted my credit card company and was informed to send the product back and to send them (crdit card co) a written dispute, inclosing the proof of receipt by Performance Health. The product was sent back, now I have to wait for acknowledgement of return. At this point I doubt if the company will acknowledege the return.

Ultra Relief or Performance Health, whichever they may be, have highly trained scam artists as representatives that are arrogant/sarcastic.

Since when will an honest company refuse to give credit for a returned product?

Geeva, New York

This report was posted on Ripoff Report on 11/27/2008 03:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ultra-Relief-LLC-Performance-Health-USA-LLC/Provo-Or-Orem-Utah-84097/Ultra-Relief-LLC-Performance-Health-USA-LLC-Was-Scamed-into-an-automatic-supply-of-healt-395600. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Our offer is clearly outlined in our Terms and Conditions

AUTHOR: Customer Support - (U.S.A.)

We appreciate forums such as Complaints Board that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.

We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer (Acai, Hoodia, Green Tea, Colon), a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product . This usually takes less than 5 minutes.

Our Returns Policy : We will credit one returned unopened product per customer if received within 30 days of the purchase of the first full product. No returns are credited after 30 days from the order date of the first full product, All products returned after that thirty days will not be subject to refund.

We strive to do everything possible to make the product cancellation or product return experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.
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