• Report: #326401

Complaint Review: Ultra Relief - Myomed

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  • Submitted: Tue, April 15, 2008
  • Updated: Wed, October 22, 2008

  • Reported By:Troutman North Carolina
Ultra Relief - Myomed
www.ultrarelief.com Internet U.S.A.

Ultra Relief - Myomed withdrew money from my account without consent - Myomed stopped and Ultra Relief started withdrawing Was On Internet *EDitor's Suggestions on how to get your money back into your bank account!

*UPDATE Employee: Customer Support Response

*UPDATE Employee: Myo-Med is the Manufacturer, Not the Questionable Retailer

*UPDATE Employee: Myo-Med is the Manufacturer, Not the Questionable Retailer

*UPDATE Employee: Myo-Med is the Manufacturer, Not the Questionable Retailer

*Consumer Comment: Helpfull Customer Support

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I found Myomed on a trust worthy free sample site. Advertisment stated to try Myomed for shipping cost only of $4.95. I completed form and did receive 2 little samples.

A few days later I received a full size tube and then saw a charge of $69 come out of my account. I immediately emailed Myomed of the situation and offered to return the full size product.

Myomed did not contact me but did stop the withdraws however i did not get a refund.

Now a company called Ultra Relief is withdrawing $4.95 per month from my account. I have never heard of this company and certainly have not received any products from them. I have emailed company but no response yet.

I do believe the Myomed and Ultra Relief are one in the same. There may even be other aka's.

Dana
Troutman, North Carolina
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 04/15/2008 08:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ultra-Relief-Myomed/internet/Ultra-Relief-Myomed-withdrew-money-from-my-account-without-consent-Myomed-stopped-and-326401. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Customer Support Response

AUTHOR: Customer Support - (U.S.A.)

We appreciate forums such as Ripoff Report that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.

We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer Ultra Relief a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.

We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.
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#2 UPDATE Employee

Myo-Med is the Manufacturer, Not the Questionable Retailer

AUTHOR: Bob - (U.S.A.)

The complaint falsely claims that Myo-Med (our company DBA) charged Dana from Troutman, NC $4.95 for a sample and $69 for a tube and then continued to charge her credit card. We never did business with that woman. She bought product from a company called Performance Products (801-356-2100) who bought a bulk order of product from us at wholesale. We have since cut them off as a reseller due to complaints from their customers. Ultra Relief is another product sold by that same company.

We do not currently have a "sample" program, but sell Myo-Med to consumers at the MSRP of $19.95. We do not even retain credit card numbers; they are processed by a bonded e-commerce gateway, Authorize.net. The only way we would ever set up an auto-ship or continuity program with a consumer is at their explicit request. This can be verified at www.myomed.com.
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#3 UPDATE Employee

Myo-Med is the Manufacturer, Not the Questionable Retailer

AUTHOR: Bob - (U.S.A.)

The complaint falsely claims that Myo-Med (our company DBA) charged Dana from Troutman, NC $4.95 for a sample and $69 for a tube and then continued to charge her credit card. We never did business with that woman. She bought product from a company called Performance Products (801-356-2100) who bought a bulk order of product from us at wholesale. We have since cut them off as a reseller due to complaints from their customers. Ultra Relief is another product sold by that same company.

We do not currently have a "sample" program, but sell Myo-Med to consumers at the MSRP of $19.95. We do not even retain credit card numbers; they are processed by a bonded e-commerce gateway, Authorize.net. The only way we would ever set up an auto-ship or continuity program with a consumer is at their explicit request. This can be verified at www.myomed.com.
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#4 UPDATE Employee

Myo-Med is the Manufacturer, Not the Questionable Retailer

AUTHOR: Bob - (U.S.A.)

The complaint falsely claims that Myo-Med (our company DBA) charged Dana from Troutman, NC $4.95 for a sample and $69 for a tube and then continued to charge her credit card. We never did business with that woman. She bought product from a company called Performance Products (801-356-2100) who bought a bulk order of product from us at wholesale. We have since cut them off as a reseller due to complaints from their customers. Ultra Relief is another product sold by that same company.

We do not currently have a "sample" program, but sell Myo-Med to consumers at the MSRP of $19.95. We do not even retain credit card numbers; they are processed by a bonded e-commerce gateway, Authorize.net. The only way we would ever set up an auto-ship or continuity program with a consumer is at their explicit request. This can be verified at www.myomed.com.
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#5 Consumer Comment

Helpfull Customer Support

AUTHOR: Patricia - (U.S.A.)

I as a customer was pleased with how helpfull the customer support was with assisting me in the cancelation process and understanding the terms and condition stated on the website for this company. After talking to a customer support representative i understand now what i agreed to when i submitted to trying this product.
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