• Report: #350832

Complaint Review: Ultra Relief

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  • Submitted: Sun, July 13, 2008
  • Updated: Wed, October 22, 2008

  • Reported By:Syosset New York
Ultra Relief
ultrarelief.com Nationwide U.S.A.

Ultra Relief Ultra relief ripoff sends a sample then starts billing you and sending jars of the product before you try the sample. Orem Utah

*UPDATE Employee: Customer Support Response

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Ultra relief cream for relief of pain is an absolute scam if ever and takes advantage of people who suffer from pain. They send a sample after billing your credit card for it. Before you can evaluate the sample they start sending jars of the stuff and charge $66.90 plus an additional $4.95. I don't recall seeing any disclosure of their policy of continuously sending and charging for the product. The cream is useless and no better than a menthol cream you can buy in any drugstore for a lot less.

Pepe
Syosset, New York
U.S.A.

This report was posted on Ripoff Report on 07/13/2008 07:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ultra-Relief/nationwide/Ultra-Relief-Ultra-relief-ripoff-sends-a-sample-then-starts-billing-you-and-sending-jars-o-350832. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Customer Support Response

AUTHOR: Customer Support - (U.S.A.)

We appreciate forums such as Ripoff Report that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.

We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer Ultra Relief a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.

We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.
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