- Report: #831936
Report - Rebuttal - Arbitrate
Complaint Review: Unclaimed Freight
Unclaimed Freight4850 Northeast Loop 820 Haltom City, Texas United States of America
Unclaimed Freight Unclaimed Freight sold me Franklin furniture that was defective. Promised to replace but then renigged. Fraudulent company with VERY poor customer service. They LIE! Buyer BEWARE!!! Haltom City, Texas
Forward to today, January 25th. I called Unclaimed Freight to get the status of my new couch. Jeremy was not in so I asked for the corporate number. I called and got a hold of Tempe. Tempe said that my first mistake was not calling corporate from the beginning. She said I should not have gone through the manager like I had done. How the hell am I supposed to know that calling the store manager, who I purchased the furniture from, could not make a management decision? I guess Tempe thinks that unsatisfied customers should be able to read minds. Tempe also CLEARLY does not have any clue regarding customer service because who would know the correct protocol when getting defective furniture from Unclaimed Freight! She said she had to talk to her general manager before approving any replacements. I asked to talk to the general manager myself but was told he was in a meeting. I asked to talk to his boss and was told that the general manager was in a meeting with this boss. Clearly, Tempe was acting as a gate keeper and was blocking me from getting any higher. However, she did tell me she would have one of them call me at 1:30pm today. Needless to say, I never received the call from one of the general managers. However, at 5:10pm later that day, Tempe called stating that the general manager would NOT replace my defective Franklin love seat but would send someone out to replace the padding. She stated that the padding is probably worn.
WARNING FURNITURE FROM UNCLAIMED FREIGHT APPARENTLY WEARS AFTER ONLY TWO DAYS OF USAGE!!!
So now I am refusing the repair because I did not spend all that money for a repaired Franklin love seat, I spent my hard earned money on a NEW love seat. UNLESS YOU WANT DAMAGED FURNITURE, STAY AWAY FROM UNCLAIMED FREIGHT IN FORT WORTH, TX! This company is fraudulent and will not stand behind their product after the sale. WARNING!!! If you still decide to buy from Unclaimed Freight in Fort Worth, TX, dont say you have not been warned!!!
This report was posted on Ripoff Report on 01/31/2012 03:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Unclaimed-Freight/Haltom-City-Texas-76117/Unclaimed-Freight-Unclaimed-Freight-sold-me-Franklin-furniture-that-was-defective-Promi-831936. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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