• Report: #818065

Complaint Review: Uncle Bob's Self Storage Store 303

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  • Submitted: Wed, January 04, 2012
  • Updated: Thu, February 02, 2012

  • Reported By: iceprincess — seminole Florida Uruguay
Uncle Bob's Self Storage Store 303
10833 Seminole Blvd Internet United States of America

Uncle Bob's Self Storage Store 303 SOVRAN Corporate Store Originally we were contacted by Uncle Bob's Self Storage in May about a possible leak- the leak turned into 2 years of Roof Leak neglect and air conditioners that were not working. We did not know the Internet

*Consumer Comment: Self-Storage Contracts

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Originally we were contacted by Uncle Bob's Self Storage in May about a possible leak- the leak turned into 2 years of Roof Leak neglect and air conditioners that were not working. We did not know the extent of damage until we went to move our items- per their request. Osha was involved due to employee safety (black mold) and employees were not allowed to enter the buildings, however they don't protect the customers who have to deal in the Black Mold Infested Enviroment for hours.

Priceless items included love letters over 25 yrs old, yearbooks, wedding dress, prom dress, quilts made by deceased great grandmothers and grandmothers- childhood dolls and an endless collection of other items. When you store items, and pay for climate controlled environment, you don't see a need to check on them- you are assured unless by a catastrophic disaster your items are intact, especially when boxed carefully and neatly away. [continued below]....
..... How can you put a price on the items that are now only memories? Pictures, Family Photo's etc. . ... Then when a claim is presented to your homeowner's company they investigate and tell you they can't pay a claim due to the neglect of the businesses property not being properly maintained? You meet with a Corporate person (Pete Pilliord- who expressed sorrow and gave a hug to console while stating this should never have happened- but now no one wants to take responsibility). . ..They didn't mind the money I paid them over 5 years. . .. I don't understand how people can be so cruel and companies, a large company (Sovran- traded on NY Stock Exchange) can allow a business to be ran this way and no one is responsible. The manager at the time Laura Marks is shown in a photo, cursing at the mess that was left and stating since she had to take it to the dump she was GLAD IT HAPPENED TO ME, how does someone even say that?

This report was posted on Ripoff Report on 01/04/2012 05:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Uncle-Bobs-Self-Storage-Store-303/internet/Uncle-Bobs-Self-Storage-Store-303-SOVRAN-Corporate-Store-Originally-we-were-contacted-by-818065. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Self-Storage Contracts

AUTHOR: Larry - (U.S.A.)

In the name of full disclosure, let me tell you I hate Uncle Bob's with a passion because my wife was fired from that company for cooperating with a police investigation of a series of thefts at one of their locations in Phoenix, AZ. As far as I am concerned, SOVRAN is just the New York mob.

Self storage leases are considered to be commercial leases in most states.  In a commercial lease, the landlord is not liable for anything except deliberate damage caused by the landlord or his employees.  Unless you can prove that Uncle Bob's employees deliberately poked a hole in the roof so it would damage your property, you are stuck with the damages. I think this is wrong, but it is the law.

In viewing your pictures, I noted a big mistake.  You should never store cardboard boxes directly on the floor of any storage unit.  Had they been on pallets, wood or plastic, they would not have wicked up the water from the floor.  Plastic storage units with a one-piece lid are usually superior to cardboard for long-term storage. You should visit your unit at least once a month to ensure that there is no long-term problem. Since only you have access to your locker, the management has no way getting in to see if the roof is leaking; they rely on you to let them know.  You made a really bad assumption that Uncle Bob's was looking out for your stuff instead of looking after it yourself.
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