• Report: #550784

Complaint Review: Uniguard Plus!

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  • Submitted: Thu, January 07, 2010
  • Updated: Sat, July 16, 2011

  • Reported By: esmeg — Phoenix Arizona United States of America
Uniguard Plus!
4001 Santa Barbara Blvd #353 Naples, Florida United States of America

Uniguard Plus! charged my bank account without my consent Naples, Florida

*General Comment: Correction by Legal Counsel for Last Chance Lists

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They took 19.95 out of my account without my authorization.  CAlled them to "cancel" a membership I never knew I had.  Said it would take 15 days to receive my refund via check.  Watch your bank statements!  Way too many thiefs out there. 

This report was posted on Ripoff Report on 01/07/2010 11:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Uniguard-Plus/Naples-Florida-/Uniguard-Plus-charged-my-bank-account-without-my-consent-Naples-Florida-550784. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

Correction by Legal Counsel for Last Chance Lists

AUTHOR: CBoydAtty - (United States of America)

This posting is made by legal counsel in correction and clarification of anonymous and other postings made to this blog by various persons concerning Last Chance Lists ("LCL"), the Uniguard program, and Daniel J. Richardson and his wife.  Posts made to this blog pertaining to the Richardsons, LCL and Uniguard are false, inaccurate, misleading, confusing and wholly defamatory and slanderous.  

LCL did not run a scam.  LCL was a reseller of a package called Uniguard Plus.  This package was offered by a very reputable company that has been in business for over 50 years selling consumer services.  LCL was NOT the marketer of the product.  LCL hired a Nevada firm to market the Uniguard package. This company was contracted to offer the Uniguard package through a bonus pop question on various websites through affiliate marketers.  The bonus pop allowed consumers to opt in to the Uniguard offer.  LCL never authorized the marketing company or any other party or person to market the product on a "payday loan" site.  LCL received written confirmation from the marketing company that the Uniguard program was marketed through a bonus pop question and was NOT part of any auto-enrollment program associated with a payday loan.

The Nevada firm was also contracted to handle the customer service for the Uniguard product and was instructed to issue refunds immediately when a consumer cancelled the service. LCL has done everything they can to assure that every consumer who requested a refund did receive one.  
LCL learned in late January, 2010, that there were apparently problems with the customer service center.  LCL had no knowledge of any issues or complaints prior to this time.  LCL believes that the customer service center handled numerous programs and was not properly trained.  LCL believes that the customer service center apparently gave consumers incorrect information regarding the Uniguard program and how it was marketed.  LCL believes that the customer service center confused consumers and/or led customers to believe that Uniguard was related to other website offers or payday loans, which it was not.  LCL acted immediately upon learning of customer complaints and/or refund issues to ensure that all customer received prompt responses and refunds.

LCL did NOT offer any program other than Uniguard.  LCL is NOT related to ANY company offering any other website programs and LCL is NOT related to any company offering payday loans.  Our client operates a legitimate business and customer service is a priority.

Sincerely,

Cami Boyd, Esq.

Cami Boyd Law PLLC
7557 Rambler Road
Suite 560
Dallas, Texas   75231
 
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