• Report: #1136069

Complaint Review: Unique Van Lines

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  • Submitted: Thu, April 03, 2014
  • Updated: Thu, April 10, 2014

  • Reported By: jay banda — Coconut Creek Florida
Unique Van Lines
20262 NE 15th Ct, Unit B North Miami Beach, Florida USA

Unique Van Lines Platinum Van Lines(888) 626-8822 my freind's Beware of this Fraudulent company...they gonna Rip you off my initial quote 1350 had to pay 1800 North Miami Beach Florida

*REBUTTAL Owner of company: False Information

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BEWARE....BEWARE...BEWARE guys, I have had a very Bad experience with this transportation company Unique Van Lines, when I called initially there was this person called Brian picked up the call and asked for the inventory list and gave me quote for a 1 Bed room stuff basically of about 1350 and tell me this is a door to door service no extra charges apart from what is given in the quote and then the Driver turns up (from Platinum Van Lines) on the day we have to vacate and packs your stuff and revises the quote and says the cubic feet now has gone up (even when you don't add any inventory from your initial quote/Contract) as per him my couch is too big suddenly, they I asked why it's a regular couch he says no it's not a regular couch and not a regular TV stand and adds $250 ......., not only that he adds Packaging for tape they used to wrap my inventory, about 13 tapes and a cardboard to cover the glass doors of the TV stand  (mind that it's not a box where my TV stand went in it's a card board used to cover the mirror and wrapped it with tape they added $110 ..now u can imagine what would be the cost for tapes and a cardboard from Walmart ??? and suddenly from nowhere he tells me that they have carried it more than 75 feet and adds up $ 153. And they add up the 7 % fuel charge on top of it. The sales person said there wouldn't be any charges apart from the given Quote.


when you talk to the people in their Office no one answers your questions they either don't answer you or they either don't pick your call, or they tell you they have to wait for the driver to give them the information to see why he added, I had to nag them asking why are these extra charges added when the sales guy told me there wouldn't be any additional charges. Now after nagging them for  10 days to know why they have added these additional charges they say it is in the contract and the quote is always incorrect as the person giving the quote didn't see the inventory in Person. Isn't that stupid to tell that?


They are in the business of transportation and when I say a regular TV stand or a king Mattress or a regular Couch they will always calculate the maximum Cubic feet for that Item isn't it? The sales person will fool you first with wrong information and then the driver and office people will cheat and rob you with additional charges. Giving a quote of 1350 and I had to pay 1900 finally. And the worst part is the delivery came after 3 weeks.

So please beware of these 2 companies Unique Van Lines and Platinum Van Lines.


This report was posted on Ripoff Report on 04/03/2014 02:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Unique-Van-Lines/North-Miami-Beach-Florida-33162/Unique-Van-Lines-Platinum-Van-Lines888-626-8822-my-freinds-Beware-of-this-Fraudulent-c-1136069. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

False Information

AUTHOR: Unique Van Lines - ()

Good Morning

 

As I'm reading the complain from this customer I need more information who it it first of all, second the name Jay Banda We have nobody by that name. 

 

So in order for us to resolve this matter we need customer name (not a fake one) from where to where the customer was moving, so that way we can resolve.

 

Thank You 

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