• Report: #76210

Complaint Review: United Air Comfort, Inc. /United Restoration

  • Submitted: Tue, December 30, 2003
  • Updated: Wed, January 07, 2004

  • Reported By:Carlsbad California
United Air Comfort, Inc. /United Restoration
400 Fairway Dr. #102 Nationwide U.S.A.

United Air Comfort,Inc. ripoff also Doing Buisness As United Restoration It's far from over even though I fnally have heat! ripping off the customers! San Diego California And Deerfield, Florida Nationwide

*UPDATE EX-employee responds: let them see what kind of a coward mark really is

*UPDATE EX-employee responds: let them see what kind of a coward mark really is

*UPDATE EX-employee responds: let them see what kind of a coward mark really is

*UPDATE EX-employee responds: let them see what kind of a coward mark really is

*UPDATE EX-employee responds: real phone numbers... marks desk ..some ex-employees may be called on to testify in court

*UPDATE Employee: the info you need the address of the local branch, stop buy and tell them to go F themselfs

*Author of original report: play it safe and choose another company

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OK...local San Diego friends. Here's the scoop on this particular AC/Heat company coming from an educated Registered Nurse. I simply started out calling on a 'coupon' to have my ducts cleaned out at my condo. Long story short, 3 condensers and 5 thermostats later, I have heat! Thanks only to one of the best techs the SD branch has so far! I was spoken to in a condescending manner, I was called a 'racist' by a "black man" in Customer Service/ they blocked my calls to the toll free line, I was told, basically, that I was not an "educated consumer" because I didn't know the difference between a split system and a heat pump, I didn't have the IQ to understand a digital thermostat.

They were growing weary of me and I them! But nurses tend to have this agressive streak (lol) or maybe it's just me. I have medical conditions necessitating heat and cool, which should not fluctuate extremely.

I can already tell you that everyone down from Mark(owner/CEO)/Tony(told me I was a racist!)/Angela(manager who doesn't return my calls in Warranty)/Lewis(Corporate Level Customer Service Manager in Florida)/ many dispatchers (Andrea,Robert), Rich and Matt (advertising and VP to CEO/owner), are all in need of a re-programming on 'customer relations and public service'.

THIS IS NO LIE! It all started on July 14, 2003 and today is Dec.29, 2003. And all I wanted was duct cleaning! I have now paid $2,425.00 and have had 14 ACTUAL service calls to my home, a visit from the City of Carlsbad, a private electrician I hired to assess my wiring from the breaker to the outside box. That doesn't include the times that there were several 'no-shows' after waiting all day.

When I was able to navigate my way to Mark Berch's own office phone, he was shocked that I had already asked for 17 service calls and that was about 2 weeks ago. I had 7 visits in the month of Dec. alone!

It was not unusual for the techs to be extremely late and also work until midnight (no fault of theirs...over-booked, not enough time for each job/dispatch constantly calling and bugging them).Being under warranty, I was actually told by the San Diego current manager if I called again he was going to charge me a service call! I know he has his hands full cleaning up bad jobs, but if the fire is too hot, get outa' the kitchen! Bottom line, techs are HIGHLY undertrained and there is no continuity. Most of them know NOTHING about electrical work which is absolutely a MUST!

The ones that are 'good' either quit or are demoted or fired, because I am assuming they do not feel 'right' ripping off the customers! I am dealing now with a whole different manager and a whole team of techs than from the beginning. They had sold me 'bits and pieces' of a system, instead of a whole functioning system. Then the charges accumulated when the system still didn't work properly (today $427.50 after a 10% discount from HIS already low 25% commission). They do not want to service you and stand by their warranty. This has been the most horrible experience of my life and I have been through a lot! When you finally don't give up and 'pester the hell' outa' them, they react. An "I'm there for you" attitude quickly turns sour when they have to keep coming out fixing bad jobs.

KEY HERE..kinda' like in patient care: CONTINUITY/SKILL/TRAINING/and a desire to be honest, have integrity, and care servicing the clients. Which this company does not! I hope when the Berch's wives are cruising around in their Mercedes, they have a 'clue' where the 'money' comes from. And shame on you Mark Berch (a one time Leucadian).

Thanks to all those who WERE helpful and honest and caring (and you know who you are...only a few!). But it ain't over 'till the fat lady sings...still need to 'straighten out' the Warranty Dept as they want my warranty to start from last July (lol)!!!!! I'll be calling again, Angela Dougherty, or my attorney will!

RN/Certif.
San Diego, California
U.S.A.

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This report was posted on Ripoff Report on 12/30/2003 12:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/United-Air-Comfort-Inc-United-Restoration/nationwide/United-Air-ComfortInc-ripoff-also-Doing-Buisness-As-United-Restoration-Its-far-from-ove-76210. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE EX-employee responds

let them see what kind of a coward mark really is

AUTHOR: Tom - (U.S.A.)

Just so you all know where the hate comes from, Mark had called me one afternoon and ask if i wanted to take over the orlando shop, I told him that my 87 year old grandmother was very ill. He in return made this comment, " what, do you have to embalm her..." My grandmother died a short time later, and when mark found out i had to go to Tennessee for the funeral, he made the comment "fire his a*s". What kind of a man would have the balls to want to fire someone due to a death in their family? To top it off, i never missed a days work! Thats the problem with jews, bust your a*s for them and they s**t on you. At that point I wanted to have it arranged for him to be brought to my family so we could talk about his future. Then I remembered he was a jew and he had no morals. Mark, you have no idea how lucky you truly are. Did you ever stop and think to yourself that your morals or lack there of might have been the reason way your Barb, your wife fell into the arms of another man? To tell you how weak this man is, he had to take time off for a nervous break down because barb, his wife was with another man and showing him to a good time with marks money. And if we... the managers were sick, we had to show up for work. Its not like we were staying at home to make sure our wives were not having sex with another man or taking our money.
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#2 UPDATE EX-employee responds

let them see what kind of a coward mark really is

AUTHOR: Tom - (U.S.A.)

Just so you all know where the hate comes from, Mark had called me one afternoon and ask if i wanted to take over the orlando shop, I told him that my 87 year old grandmother was very ill. He in return made this comment, " what, do you have to embalm her..." My grandmother died a short time later, and when mark found out i had to go to Tennessee for the funeral, he made the comment "fire his a*s". What kind of a man would have the balls to want to fire someone due to a death in their family? To top it off, i never missed a days work! Thats the problem with jews, bust your a*s for them and they s**t on you. At that point I wanted to have it arranged for him to be brought to my family so we could talk about his future. Then I remembered he was a jew and he had no morals. Mark, you have no idea how lucky you truly are. Did you ever stop and think to yourself that your morals or lack there of might have been the reason way your Barb, your wife fell into the arms of another man? To tell you how weak this man is, he had to take time off for a nervous break down because barb, his wife was with another man and showing him to a good time with marks money. And if we... the managers were sick, we had to show up for work. Its not like we were staying at home to make sure our wives were not having sex with another man or taking our money.
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#3 UPDATE EX-employee responds

let them see what kind of a coward mark really is

AUTHOR: Tom - (U.S.A.)

Just so you all know where the hate comes from, Mark had called me one afternoon and ask if i wanted to take over the orlando shop, I told him that my 87 year old grandmother was very ill. He in return made this comment, " what, do you have to embalm her..." My grandmother died a short time later, and when mark found out i had to go to Tennessee for the funeral, he made the comment "fire his a*s". What kind of a man would have the balls to want to fire someone due to a death in their family? To top it off, i never missed a days work! Thats the problem with jews, bust your a*s for them and they s**t on you. At that point I wanted to have it arranged for him to be brought to my family so we could talk about his future. Then I remembered he was a jew and he had no morals. Mark, you have no idea how lucky you truly are. Did you ever stop and think to yourself that your morals or lack there of might have been the reason way your Barb, your wife fell into the arms of another man? To tell you how weak this man is, he had to take time off for a nervous break down because barb, his wife was with another man and showing him to a good time with marks money. And if we... the managers were sick, we had to show up for work. Its not like we were staying at home to make sure our wives were not having sex with another man or taking our money.
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#4 UPDATE EX-employee responds

let them see what kind of a coward mark really is

AUTHOR: Tom - (U.S.A.)

Just so you all know where the hate comes from, Mark had called me one afternoon and ask if i wanted to take over the orlando shop, I told him that my 87 year old grandmother was very ill. He in return made this comment, " what, do you have to embalm her..." My grandmother died a short time later, and when mark found out i had to go to Tennessee for the funeral, he made the comment "fire his a*s". What kind of a man would have the balls to want to fire someone due to a death in their family? To top it off, i never missed a days work! Thats the problem with jews, bust your a*s for them and they s**t on you. At that point I wanted to have it arranged for him to be brought to my family so we could talk about his future. Then I remembered he was a jew and he had no morals. Mark, you have no idea how lucky you truly are. Did you ever stop and think to yourself that your morals or lack there of might have been the reason way your Barb, your wife fell into the arms of another man? To tell you how weak this man is, he had to take time off for a nervous break down because barb, his wife was with another man and showing him to a good time with marks money. And if we... the managers were sick, we had to show up for work. Its not like we were staying at home to make sure our wives were not having sex with another man or taking our money.
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#5 UPDATE EX-employee responds

real phone numbers... marks desk ..some ex-employees may be called on to testify in court

AUTHOR: Tom - (U.S.A.)

Here are phone numbers that will by-pass customer service.
888-703-2653 (ext.7128 mark berch) (ext. 7111 ian berch).

Also Mark, just to let you know, if you play with my w-2,like waiting until the last minute to get them done like last year, you will be turned in to the IRS, and we all know that you are behind in some payments to them. Marks address may be on here soon for the ones who live close to him can ask him face to face why he did what he did to them. As far as the tapes you all want to see, mark has about a week to fulfill his obligation. If he fails to do so, I will be forced to go public with those tapes. Mark may think that its just his workers on tape... I can tell you that its just not his workers! Treco has also been notified that there may be some tapes sent to them soon. Its all up to you mark. Pay us what is owed to us! all of us you coward! Its going to get to the point to where you won't be able to go outside without being embarassed as to who you are and what you have done to so many. If you have any problems with me mark, look me up in the personnel files, come see me. There will be no v-tel to stop me from pulling your colon through your mouth, s**t talker. Hope to see you soon a*****e!

p.s.
some ex-employees may be called on to testify in court, I hope you would do the right thing and tell the truth as to how you and others were treated and degraded daily. You may also want to speak to counsel on your behalf on how you can file your own lawsuit and yes, I would testify on your behalf. Just have your lawyer cantact me when you decide to proceed forward with your claim against mark berch.
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#6 UPDATE Employee

the info you need the address of the local branch, stop buy and tell them to go F themselfs

AUTHOR: Ddd - (U.S.A.)

Sue, heres the info you need the address of the local branch is 5441 Kerney villa rd SUite #L
Take 163 south to clairemont mesa buld exit west imeddatly after you exit make a right at the light floolow for bout 1/4 of a mile and you will see a road next to the Harley dealership take that left so that you pass on the left side of the harley dealership follow allthe way to dead end when you reach the dead end turn right when you come to the end of the bulding look directly acrooss at the bulding in front of you there suite is second from left (next to kirby) feel free to stop buy and tell them to go F$#@ themselfs

:-D
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#7 Author of original report

play it safe and choose another company

AUTHOR: Sue - (U.S.A.)

This is a national company for clarification, although I read on-line that they were now only functioning in California and Florida. The Administrative office is in Deerfield, Florida but each city has a local branch office and manager. My previous letter was written as a disatisfied consumer with the corporate office, local San Diego office in Kearny Mesa as well as the whole Customer Service Dept. in Florida. I have no listing address for the local office and the branch phone number connects you directly to the San Diego Branch Manager. The toll free number only connects you with 'mostly' young, unskilled customer service reps. It's tricky to get to the top once you're in, so play it safe and choose another company, preferably 'local'.
S. Miller RN
Customer/consumer/patient and consumer rights advocate
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