- Report: #449042
Report - Rebuttal - Arbitrate
Complaint Review: United Air Duct & Carpet Cleaning
United Air Duct & Carpet Cleaning2735 Villa Creek, #255 Dallas, Texas U.S.A.
United Air-Duct & Carpet Cleaning Air duct service that left us high and dry... Dallas Texas
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We called the office and were told that he would be coming out the next day. Upon calling the office the next morning to confirm, I got the runaround. We spoke to a Tamara (customer service) about our issue after not receiving a call-back that was offered and communicated the lack of follow up from the company and she assured, even guaranteed me, that they would have some sort of plan in place by 6pm that evening. Well that never happened. Not only has there not been a fix put into place for our A/C, we never got a call updating us on the situation. Each time I call the company to get an update I get Tamara's voicemail. No call-back, nothing.
I am beginning to wonder if the original complaint found on this site is true... sales reps not technicians handle these calls.
This report was posted on Ripoff Report on 05/05/2009 04:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/United-Air-Duct-Carpet-Cleaning/Dallas-Texas-75234/United-Air-Duct-Carpet-Cleaning-Air-duct-service-that-left-us-high-and-dry-Dallas-Tex-449042. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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