This company has been one of the worst companies I've dealt with in some
time. They put in a brand new air conditioning. I purchased a top of
the line, 4-zone system for my house. It was put in on time and the
service men were courteous but a few months later the system started to
break down. We also purchased their "Full Service Agreement" so that we
could get fast service.
The first indecent took them 3 days to
fix in summer 100 degree weather. The service person they sent out left
after about about 15 minutes. The next day, the AC broke again. We
called again to have it serviced and the same person was sent out. This
time, he fixed the Heat Pump instead of the inside unit. He could not
continue because he needed to order another part and was out the next
day to finish the job.
The second indecent happened about a month
later. Again, he ran some diagnostics and left and said the system
was fixed. After he left we noticed that the house wasn't getting any
cooler. We called the company back and they said they would send
another person out the next day. We waited until the next day and the
same person came out again (why they couldn't have made him turn around
the previous day for not doing his job is a mystery). He replaced some
parts on the system and sure enough 2 days later it broke again, during a
weekend. We called the emergency number and another service person
came out. When he came out he said he had fixed the system. We made
sure that he stayed for a minute to make sure the cool air was cooling
the house. After we were satisfied that it had been fixed, he left. I
called a manager to complain, he seemed indifferent to my complaints and
just blew me off.
I am not sure if they sold me some terrible
system and just glued the brand name on or if all the technicians are
just out of HVAC school but I will not be dealing with the company
again. Their "Full Service Agreement" is a joke. If you must be
suckered in to using the company, don't buy it.