My husband is in the United States Marine Corps. he is on an over seas duty for three years. I see him once a year for 2 weeks maximum. He flew into Chicago O'Hare and connected to a flight on United Airlines to come home for his yearly visit. His International flight was 15 minutes late arriving and he had to go to the United Airlines Customer Service Counter to recheck his bags.
At that time he asked the Customer Service rep. if they would call ahead to the gate and let them know that he was on his way. The customer service rep. of United Airlines refused and told him no. He got to the gate as the plane was leaving the terminal. Come to find out the flight leaved 5 minutes early. Here is the flight information directly from the website of flight status.
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Date: Tue, Aug 26
Status: In Flight
Aircraft type: Airbus 319
Miles earned: 1723
Airport: Chicago O'Hare, IL (ORD)
Scheduled departure: 11:55 AM
Actual: 11:50 AM
Terminal: Terminal 1 Concourse C
Airport: San Diego, CA (SAN)
Scheduled arrival: 2:05 PM
Estimated: 1:49 PM
Baggage claim: --
Time enroute: 4 hour, 10 minute
Meal: Food for purchase
I called United Airlines when I learned that he missed his flight because a United Airlines Customer Serv. rep would not call ahead to the gate to let them know he was on his way. The first person I spoke to was Benita and then I spoke to Sarita and after that I spoke to Gajrrav who claimed to be a supervisor. I explained the situation and the negligence of the Cust. Serv. rep. of there Company and was told they could do nothing and they would record my complaint. Every person I spoke to had a new version of the situation even though my version remained the same.
The other issue was a language barrier since there customer service department is based out of India. They did not offer to rectify there mistake and negligence or take responsibility for there mistake. All they did was make excuses. They still have not made any effort to correct or compensate him in any way. I am not only reporting them here but I will be sending this same e-mail to every news station, radio station, news paper and anyone else that will hear my story.
I want the world to know how United Airlines treats the United States Military and how all they do is make excuses and never take responsibility for there own actions or lack their of. I want anyone that will listen to know that United Airlines does not care about the United States Military nor there spouses.
My husband asked that they take responsibility and at the least he should be offered a free flight since the flight itself left the terminal 5 minutes early, and all the customer serv. rep had to do was pick up a phone and call the gate but chose not to.