• Report: #310880

Complaint Review: United Airlines

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  • Submitted: Thu, February 21, 2008
  • Updated: Thu, February 21, 2008

  • Reported By:Monessen Pennsylvania
United Airlines
P O Box 66100 Chicago, Illinois U.S.A.

United Airlines United Customer Service refused to refund my ticket after customer rep inulsted me on the flight and captian of flight singned off on my refund. Chicago Illinois

*Author of original report: United Airlines United Customer Service refused to refund my ticket after customer rep inulsted me on the flight and captian of flight singned off on my refund. Chicago Illinois

*Consumer Comment: Question.

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I was debited $49.95 from my checking account. And I did not authorize this transaction. I called the phone number: 800-972-8094 and tried five times to talk with the customer service worker, my mother was also on the line with me, and he kept lying and saying that I was cussing him out and kept hanging up on me. He refused to tansfere my call to customer service, and then the sixth time I got someone named Latoyna, and she started to lie, and my mom and I both again said why are you lying, and she said that my mother did not need to be on the call, and I said yes she did, I explained again that I did not authorize $49.95 to be debited from my checking account to their company, and who and what is their company they work for. this worker also hung up on me. I was debited a charge from my checking account. And I did not authorize this transaction. I called the phone number: 800-972-8094 and tried five times to talk with the customer service worker, my mother was also on the line with me, and he kept lying and saying that I was cussing him out and kept hanging up on me. He refused to tansfere my call to customer service, and then the sixth time I got someone named Latoyna, and she started to lie, and my mom and I both again said why are you lying, and she said that my mother did not need to be on the call, and I said yes she did, I explained again that I did not authorize $49.95 to be debited from my checking account to their company, and who and what is their company they work for. this worker also hung up on me.

Crimsonstar
Monessen, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 02/21/2008 01:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/United-Airlines/Chicago-Illinois-60666/United-Airlines-United-Customer-Service-refused-to-refund-my-ticket-after-customer-rep-inu-310880. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
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#1 Author of original report

United Airlines United Customer Service refused to refund my ticket after customer rep inulsted me on the flight and captian of flight singned off on my refund. Chicago Illinois

AUTHOR: Crimsonstar - (U.S.A.)

I flew out of the Country on United Airlines; October 11, 2007 My Flight home was October 31, 2007.The gentleman sitting in front of me was white and I am black and Native American.. I tapped the person on the shoulder and said excuse me I can not get out of the seat and I need to use the bathroom, he said it is broke.; I had to squeeze out of the seat, which caused my pants to fall down.

When I returned from the Bathroom, I could not fit in my seat so again, the male steward came over, and actually began insulting, me "You can't take her kind anywhere", and told me I was ignorant, I should shut up and sit there with this mans head in my chest, the steward said I had amble opportunity to pay for extra seating. The purser asked, "am I the one who will not allow the gentleman to get comfortable. I explained how far back the gentleman?s seat was. I also told how rude, and prejudice the remarks that the male steward had made against me, and how he continued to talk badly about me with the man sitting in front of me making racist comments about my nationality.

I was charged at three Airports extra fo r the same piece of Luggage: Izmir, Ankara, and Munich:, the Representative placed my carry on bag next to my luggage on the belt, which made it too heavy I had to pay to ship the same suit case I came with home. I emailed United last week and reported my complaints again:via email and they claim they never received any complaint card with the captains signature for my refund. I telephoned United again about the problems I had encountered and to find out "why I had not received the refund I was promised.

I spoke with a customer service rep named Wayne who told me that the incidence that I experienced did not happen, and that there was no complaint filed from the airplane and no email was sent.I appreciate any help or assistance you can provide.Thank you.
Renita
United Customer Mileage Pus Number:-----
DesiredSettlementID: Refund
Product_Or_Service: Round Trip Airline Tickets
Purchase_Price: 1081.90
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#2 Consumer Comment

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AUTHOR: Robert - (U.S.A.)

How would united airlines get your checking account number?
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