• Report: #289008

Complaint Review: United Airlines

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  • Submitted: Tue, December 04, 2007
  • Updated: Wed, January 23, 2008

  • Reported By:Indianapolis Indiana
United Airlines
Dallas, Texas U.S.A.

United Airlines Remove luggage on direct flight Dallas Texas

*Consumer Comment: ARE YOU SURE YOUR NAME IS RYAN????

*Consumer Comment: No basis for a lawsuit...

*Consumer Comment: Take 'Em To Small Claims Court

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On a direct flight on UA from Indianapolis to Washington Dulles my luggage was removed and directed through Chicago for next day delivery. The reason given is that they needed to remove my luggage and that of other passengers to accommodate paying customer cargo. I waited 45 minutes at Dulles for my luggage and was assured repeatedly that the luggage would arrive.

After 45 minutes I initiated a lost luggage report and only then did they inform me that the luggage was emoved because they had a high paying cargo customer who needed the space in the hold, so they removed several paying customer luggage items. I was traveling to Dulles to attend a family wedding and formal clothing was contained in this luggage. The luggage did not arrive until mid day the following day.

Nothappy
Indianapolis, Indiana
U.S.A.

This report was posted on Ripoff Report on 12/04/2007 07:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/United-Airlines/Dallas-Texas/United-Airlines-Remove-luggage-on-direct-flight-Dallas-Texas-289008. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

ARE YOU SURE YOUR NAME IS RYAN????

AUTHOR: Margaret - (U.S.A.)

I would be willing to bet your name is not Ryan, but Greg, and you know well who I am!!! When are you going to come out of hiding and admit the real truth???
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#2 Consumer Comment

No basis for a lawsuit...

AUTHOR: Ryan - (U.S.A.)

Sorry this happened, but there is no basis for a lawsuit. Read the contract of carriage, it discusses this exact thing. You agreed to it when you bought the ticket. If you look at other airlines, it is all the same.
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#3 Consumer Comment

Take 'Em To Small Claims Court

AUTHOR: Cory - (U.S.A.)

I rarely recommend taking anybody to small claims court but if a judge hears this, he will probably rule in your favor. It's such a blatant example of greed. He'll probably sock 'em. Putting your bags off in favor of a "higher paying cargo customer". You were inconvienced. You paid to have yourself AND your bags arrive at a given location, at a given time. That's *ucked up.
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