- Report: #862981
Report - Rebuttal - Arbitrate
Complaint Review: United Airlines
United Airlines1200 East Algonquin Rd Elk Grove Village, Illinois United States of America
United Airlines 2x billed prepaid debit card now 3wks for credit Elk Grove Village, Illinois
I waited until today, 4/2 and still my credit is nowhere to be found! I have now spent the past 4-1/2 hours on hold in the attempt to discuss this refund with a customer care supervisor, as the best a regular agent can offer is a 14 business day minimum for a refund to go through.
This is clearly a United error and I am unable to understand how they can take $200 cash off of my PREPAID debit card (money directly out of my pocket) immediately, yet it takes a minimum of 3 weeks to enter a credit amount back to my card.
I need this cash to pay my bills and I will now incur late fees and other penalties because of this.
Does anyone have any suggestion for me to expedite this refund? I would be eternally grateful as this is stressing me out severely. They basically lied to me promising an immediate credit and now days later offer no apology and a minimum of 3 weeks to give me my money back.
This report was posted on Ripoff Report on 04/02/2012 10:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/United-Airlines/Elk-Grove-Village-Illinois-60007/United-Airlines-2x-billed-prepaid-debit-card-now-3wks-for-credit-Elk-Grove-Village-Illin-862981. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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