ED Magedson – Founder
United AirlinesP.O. Box 4607, Dept. HQJRF Houston, Texas USA
United Airlines WORST FLIGHT SERVICE EVER. TERRIBLE. Houston Texas
I am writing to let you know that not only will I never fly with your incompetent and immoral airline ever again, I will never tell recommend your airline and I have already begun to inform my extensive group of friends of your foul practices. My itinerary under code HB10E1 was a simple flight from Australia to America which I've taken several times before. I usually am fortunate to fly without problems but for the first time because United is part of the journey I have suffered. Is that what you want for your customers? For us to suffer whenever you are part of our journeys? Because the company doesn't have a proper arrangement with Qantas I was unable to check my bags all the way to Washington D.C., which is what I usually do, even if I have to go through American customs.
It's never such a headache. I had to go through baggage claim in Sydney upon landing and lug the bags to the departures terminal to transfer to international only to be told that I was not eligible to use the transfer shuttle. [continued below]....
Moreover, the flight itself was extremely uncomfortable, and on a full flight, I was put at a seat with a BROKEN TRAY TABLE, that was not fixed all flight long. In an already cramped seat, I had to eat my food on my lap. Given how much I paid for my ticket and the excessive baggage costs, I would hope I could at least eat my meals. That's immoral and bordering on wicked. It's cruel to gauge your clients who could choose other and better airlines. It's disrespectful and wrong. I want the cost of my full ticket reimbursed, as well as my 300 dollars for your heinous baggage costs. I've never been so angry as to take the time to write a company for wrongdoing but this was unacceptable.
This report was posted on Ripoff Report on 07/03/2014 08:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/United-Airlines/Houston-Texas-77253-3046/United-Airlines-WORST-FLIGHT-SERVICE-EVER-TERRIBLE-Houston-Texas-1159298. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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