• Report: #1159298

Complaint Review: United Airlines

  • Submitted: Thu, July 03, 2014
  • Updated: Thu, July 03, 2014

  • Reported By: Incensed — Kensington Maryland
United Airlines
P.O. Box 4607, Dept. HQJRF Houston, Texas USA

United Airlines WORST FLIGHT SERVICE EVER. TERRIBLE. Houston Texas

*Consumer Comment: Comment

*Author of original report: To each his or her own

*General Comment: Immoral?

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I am writing to let you know that not only will I never fly with your incompetent and immoral airline ever again, I will never tell recommend your airline and I have already begun to inform my extensive group of friends of your foul practices.  My itinerary under code HB10E1 was a simple flight from Australia to America which I've taken several times before. I usually am fortunate to fly without problems but for the first time because United is part of the journey I have suffered. Is that what you want for your customers? For us to suffer whenever you are part of our journeys?  Because the company doesn't have a proper arrangement with Qantas I was unable to check my bags all the way to Washington D.C., which is what I usually do, even if I have to go through American customs.

It's never such a headache. I had to go through baggage claim in Sydney upon landing and lug the bags to the departures terminal to transfer to international only to be told that I was not eligible to use the transfer shuttle. [continued below]....

..... Thankfully a compassionate man in the airport helped me to the public bus station to transfer to international. I thought everything would be fine. I get there and get charged THREE HUNDRED US DOLLARS to check TWO bags. That doesn't even make any sense. Who charges that much? And which self-respecting airline only allows one checked bag on an INTERNATIONAL FLIGHT?

Moreover, the flight itself was extremely uncomfortable, and on a full flight, I was put at a seat with a BROKEN TRAY TABLE, that was not fixed all flight long. In an already cramped seat, I had to eat my food on my lap. Given how much I paid for my ticket and the excessive baggage costs, I would hope I could at least eat my meals. That's immoral and bordering on wicked.  It's cruel to gauge your clients who could choose other and better airlines. It's disrespectful and wrong. I want the cost of my full ticket reimbursed, as well as my 300 dollars for your heinous baggage costs. I've never been so angry as to take the time to write a company for wrongdoing but this was unacceptable.


This report was posted on Ripoff Report on 07/03/2014 08:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/United-Airlines/Houston-Texas-77253-3046/United-Airlines-WORST-FLIGHT-SERVICE-EVER-TERRIBLE-Houston-Texas-1159298. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
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#1 Consumer Comment

Comment

AUTHOR: Giselle - ()

There are many sites online with letters from people with REAL complaints about airline experiences. I suggest the author of this letter peruse some of those sites and find out what a bad airline experience really is. Heck, just read thru a bunch of the complaints here. Maybe then you will be humbled and not quick to complain. Honestly, you sound like someone who, if she stubbed her toe on the way to the bathroom, would want to sue the airline. United is not going to care one iota about your complaint, they have REAL issues to deal with.

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#2 Author of original report

To each his or her own

AUTHOR: Incensed - ()

To put it simply, you are not in my shoes and I cannot expect a complete stranger like you to understand me. What I do expect is excellent customer service considering what I paid. You have an opinion, I have mine and I also have my personal experience to back my claims. You weren't at the various airports with me when I was pleading with the representatives, and you didn't witness any of this; you weren't on the many planes with me, and you didn't have to pay several out-of-pocket expenses because an airline failed to deliver the requisite customer service a paying client can and should expect. I've flown from Australia to D.C. before, and it was never this upsetting and costly. If you can't be helpful please don't waste your time. I will continute to complain, as is my right, until I get reimbursed by United Airlines.

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#3 General Comment

Immoral?

AUTHOR: Tyg - ()

 So YOU have a rough trip and YOU don't get your way and THEY are "Immoral"? How does that work and do you even have ANY idea what it means. Whine a little harder why don't you. BOOHOO!!! WAAAAAAAA!!!!! I got charged JUST LIKE EVERYONE ELSE!!! You wont be getting a refund dipwad, YOU already FLEW from one destination to another!!! YOU cannot use their services THEN demand a refund. It doesn't work that way. Are you perhaps feeling a bit "Hormonal" today?? Because THAT IS WHAT IT SOUNDS LIKE!!!

First, exactly HOW are they supposed to fix YOUR tray table MID FLIGHT???? If it was as packed as you claim, then boohoo deal with it. Secondly YOU KNEW there was going to be a fee for checked baggage. So how EXACTLY can this be a surprise to you?? Lastly, this is just what YOU have to deal with when traveling. There was ZERO malicious intent. THEY couldn't fix your seat MID FLIGHT, because it NORMALLY means they have to remove the whole seat. Im pretty sure there isn't a "Fixit" man stationed on every flight just so people like YOU can be made happy with your PETTY complaints. Since YOU have no idea how long that tray table has been broken, one can even assume that the idjit that sat in that seat just before you could have broken it and YOU had to deal with it. I swear, that dimwittedness must be catching for ANYONE going to the states. I thought the American Consumer was bad, but YOU have shown me that YOUR WORSE!!!! Atleast the self-entailment of the American Consumer is understandable. WHAT gives you the right to make ANY demands AFTER you have already reached your destination?? Oh...That's right....ITS YOU!!! That's all the justification YOU need. Build a bridge and get over it. You are NOT exposing some massive rip off. YOU are not informing the web that travel by air is expensive and uncomfortable, that's already common sense. Ok.....we get it....your tray table did not work. YOU had to pay for your baggage, just like EVERYONE ELSE!!! Quit your complaining, YOU arrived safely. Oh and am I to assume that the airline is a MONSTER because YOU had to catch a connecting flight and there was NO LIMO there to meet you?? Seriously, GROW UP!!!!

The ONLY issue that YOU have that has ANY merit is the tray table. And its a SMALL merit. Like teeny tiny small. While your tray table not working is upsetting, it is NOT worth receiving a FULL refund. AT BEST, its a free pair of airline headphones and a free blankie. It doesn't give you the right to make demands FAR BEYOND the actual scope of the issue you are dealing with. YOU want the moon and stars when all you deserve is a teaspoon of dirt. YOUR situation doesn't qualify for ANY type of refund OR credit towards a future flight. YOU have to accept YOUR PART in this, YOU have turned the proverbial molehill into a mountain. Get over it and move on. Im sure even those people you call "friends" are laughing at you for how far YOU are blowing this out of proportion. If you were THAT upset over your broken tray table, then just don't fly with them. EVERYTHING ELSE is just YOU looking for SOME excuse to make unrealistic demands. YOU KNOW THIS!!! Which is WHY you have taken this to the web. YOU seek to gain something for your "Discomfort". Im betting someone told you to demand a FULL REFUND if they was ANY issue. Hence WHY you are on the web. Grow up and enjoy what time you have in the states. YOU ARE THE PROBLEM AND NOT THE AIRLINE!!!!

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