- Report: #818646
Report - Rebuttal - Arbitrate
Complaint Review: United Bank Card / Harbortouch
United Bank Card / Harbortouch2202 NORTH IRVING STREET Allentown, Pennsylvania United States of America
United Bank Card / Harbortouch $27.95 charged three-times/year for IRS form 1099-K reporting compliance fee Allentown, Pennsylvania
*UPDATE Employee: 1099-K Fee
*UPDATE Employee: Issue Resolution
We waited for our monthly statement to arrive to see if the fee was listed and explained - the monthly statement usually arrived by the 10th of each-month.
On Friday December 16th, 2011 we contacted United Bank Card (now known as Harbortouch) by telephone since we we hadn't received the monthly statement yet.
We were told that the $27.95 charge was for a required fee for providing the IRS with details of our gross receipts. This is charged three-times/year bringing the annual fee to $83.85 for reporting information to the IRS.
Doing a google search provides an abundance of information regarding this new requirement and the fact that most credit card processing companies are padding their bottom-line by charging a fee for meeting this requirement.
We were told on December 16th, 2011 that this fee would be refunded as a one-time courtesy since we started processing earlier in the year and was not informed of this fee.
This is the second time that United Bank Card (now known as Harbortouch) has taken money from our account that was not detailed in the contract we signed for merchant processing services. We have been a merchant with United Bank Card since June 2011.
So in the first seven-months of service - they removed $79.00 on October 25th for an annual terminal fee which was returned on November 4th because we purchased our terminal. And now most recently, United Bank Card removed $27.95 from our checking account which was explained as three-times/year fee for IRS reporting compliance - that was yet to be returned.
We gladly pay all fees and charges associated with using their service but these two charges were not detailed in our contract nor were we informed before-hand of the amount and reason for these charges.
It is in our opinion then that United Bank Card (now known as Harbortouch) is quick to take any fees/charges they want from your account and hope that most merchants won't notice and for those that do and should not have been charged - they take weeks to return that money.
With the $83.85 annual IRS compliance fee, standard discount rates and the PCI Compliance fee (which we haven't paid yet but I'm sure it will be deducted without notice) - it might be worth switching to squareup which does not charge IRS compliance fee or PCI compliance fee.
It's just unsettling that a credit card processor like United Bank Card (now known as Harbortouch) apparently just deducts fees without knowledge, consent or even the common courtesy of informing their customers.
This report was posted on Ripoff Report on 01/05/2012 06:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/United-Bank-Card-Harbortouch/Allentown-Pennsylvania-18109/United-Bank-Card-Harbortouch-2795-charged-three-timesyear-for-IRS-form-1099-K-report-818646. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.