- Report: #456225
Report - Rebuttal - Arbitrate
Complaint Review: United Bank Card, Inc.
United Bank Card, Inc.PO BOX 4006 Clinton, New Jersey U.S.A.
United Bank Card, Inc. Big Company Scams Little shop owners out of lots of money Clinton New Jersey
By June of 2007 I was calling and questioning the fees that we were being charged. They were not what was quoted or put in the email from Fancy. Of course Fancy was no longer there and available to rectify the situation. We were then charged a $99.00 fee considered an annual fee per customer service reps.
I bickered back and forth with them and to no avail they continued to take charges from us that were "HIDDEN" from us.
This went on until December 08'. At this time there was a $79.00 fee from our account and again no bill or statement as usual to clarify what the fee was taken for. When I called customer service I was told that it was an "EARLY TERMINATION FEE".. I questioned why as we had not cancelled our service with them and the rep told me that is what they do.
Next we faxed an cancellation notice, which was sent to us by one of the customer service reps. Of course they did not receive it as we had money taken from our account again, although we had not processed anything. I called our bank and they opened an investigation and UBC immediately put the monies back into our account.
I then received a phone call from them telling us the account is past due. I explain that we faxed the form over and I am told they never received it. I spoke to "Michael" and he said fax it again directly to my desk. Two days later I get a call that we are past due. I explain once again that we faxed a cancellation notice and gave the fax number. Wow, now Michael no longers works there.
Now it is the end of May, I receive a call that we are past due and I explain how they violated their terms from the first email and that they have taken monies not owed to them and how they cancelled us. Now I am told it was a $79.00 annual fee not a cancellation fee. Regardless I told them we had closed the account, faxed over a cancellation notice three times and wanted nothing else to do with them.
Today I receive a notice of collections from Transworld Systems, Inc giving me 5 days to "honor my debt" or it will result in continued collection activity!
They took money for all services rendered through the time we used them and somehow now they want $444.20 for a bill that was originally $40.70.
This is amazing to me how this company is still in business. Something needs to change, after all we are paying these fools.
This report was posted on Ripoff Report on 05/28/2009 01:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/United-Bank-Card-Inc/Clinton-New-Jersey-08809/United-Bank-Card-Inc-Big-Company-Scams-Little-shop-owners-out-of-lots-of-money-Clinton-N-456225. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.