United Bank Card, Merchant Services, Fifth Third Bank And MBF Northern Leasing Scam artists hard at work recruiting - Save self respect and dignity Burr Ridge Illinois

I had a terminal go down and they sent me a bad terminal to replace it.  I went 4 weeks without a terminal trying to get it resolved.  Now im fighting to get out of the contract...good luck with this company

United Bank Card, Inc. (UBC) currently serves over 125,000 merchants, and while we strive for perfection, we realize that it may be impossible to satisfy all of our customers at all times. We take customer service very seriously and work diligently to resolve any complaints in an expeditious manner. I am reaching out to you to try to resolve the issue you have had with our company. Despite our greatest efforts, we recognize problems or misunderstandings may still arise. We have noticed that in many of the complaints on the Rip Off Report the customer is actually unhappy with an independent sales representative, a leasing company or some other third-party entity that is not controlled by United Bank Card. We regret that these situations occur and will work diligently to resolve them when they do. United Bank Card sincerely tries to do the right thing in every situation. This approach is how we have consistently maintained an A+ rating with the Better Business Bureau in addition to receiving numerous awards for our quality operations and service including awards for Best Customer Service by the Green Sheet, our industrys leading publication. We are also a five-time consecutive Inc. 500/5000 honoree and have been ranked on Deloittes Fast 50 list of fastest growing technology companies. In addition to our accolades in the business world, we also try to make a difference as a responsible corporate citizen by supporting various charitable causes. Through our Pennies for Humanity program and charity poker tour as well as other initiatives, we have helped raise tens of thousands of dollars for a number of philanthropic organizations. I hope that this message has conveyed the standards that our company strives to uphold and has convinced you that any issue you may have had with us was an isolated incident. Please feel free to contact me using the contact information below and I will do my best to resolve your issue in a professional and timely manner. Customer satisfaction is the highest priority at United Bank Card and I look forward to helping you resolve your problem.

I have been dealing with this company for several months with no issues, until Oct. 20th. They proces thru FNBO. My bank acct. was forst charged $155, from that moment on, that put me in the negative, over the next month, they charged my acct. small fees (even when I wasn't processing when I was ill) small dollar amounts and eaxh time I was getting hit with $25 overdrawn fees. They were trying between 2 and 8 times a day, sometimes within seconds of each transaction, to get these small amts and I am still getting hit with fees with each one. I have been on the phone with FMBO and UBC several times over this past week, at this writing a supervisor is reviewing my statements from the bank I sent her, and awaiting to see if they are going to reimburse me for this mess or not. I WILL keep you posted.

This merchant company, UNITED BANK CARD, is a fraud. They hold your money hostage and spam message boards. Thats how they make their money. STAY AWAY!!!

This complaint has nothing at all to do with United Bank Card.. The only accusations this compalint makes about United Bank Card is the fact that they have a website for potential sales reps and that we pay them. The last time I woke up I was in America where there is nothing wrong with having a website or a sales force and nothing wrong for receiveing payment for services. Having a tiered program that gives free equipment to customers that qualify is nothing outlandish or out of the ordinary either. United Bank Card is a reputable company and does not deserve to be slandered by some person who surfed the internet for 45 minutes looking for merchant service providers. This complaint deserves no attention and should never have been posted on ripoff report

thank you

I am a victim of this credit card terminal scam. 3 ring circus is what it is.
Starts with Midwest Merchant Services( ohio), lease finance group (chicago) and electronic payment systems(eps,Greenwood Village, Co.)...They all work together and if I only just checked them out first. I signed a 48 months UNKNOWINGLY non-cancellable contract with lfg. I am fighting back and will win this battle. They will not take anymore monies from me....so far I have paid $3,534.48 for a machine that values approx. $400.00. No more....they said I have 12 months to go..I dont think so. I am mad as hades and fighting back. In the beginning they threatened me back in 2005 they would sue.... Go ahead and let them try. The court system is not strangers to the companies. They know what they are about...

I disagree with your comment. UBC is not a ripoff company as you indicate. As an agent I earn my pay the honest way; I submit several plans to a merchant and the merchant decides on the plan. My rates are very low, very competitive in the credit card processing industry. As to any lease, there is a buyout and I reveal the amount to the merchant.



So, I ask you not to place blame on the company because of a few bad apples. There are many companies out in corporate America that have great agents and not-so-great agents. Some of us earn our money the honest way and I have established a great rapport with my merchant clientele.



Before anyone signs any agreement, questions should be asked and answers should be provided. Otherwise, when one signs on the dotted line, the responsibility falls on the signee's shoulders.

I represent United Bank Card with this response. You named three companies.



1.United Bank Card - a credit card transaction processor. We work with a variety of credit card terminals to enable businesses to accept credit cards from their customer.



2. MBF Leasing. - A leasing company that provides services to tens of thousands of merchants who do not want to pay for their credit card terminal and prefer to lease it. UBC offers this convenience to our merchants as well as a few hundred other credit card companies who use MBF Leasing's services.



3. Fifth Third Bank - This is a large financial institution in the Midwest. They are a competitor to United Bank Card in the credit card processing industry.



You listed all three of the above companies, but it seems your only complaint is with MBF Leasing. Without question leasing companies tend to take a lot of heat as customers are bound to a term of payments. This complaint would be like blaming Ford for making bad cars when your issue is really with the leasing company who enabled you to get the car. United Bank Card fulfills our obligations by providing credit card processing services. We support over 55,000 merchants nationwide and process in excess of 5 billion in annual volume. I am sure you have a legitimate complaint but it should be addressed to the correct party and not United Bank Card.