- Report: #409021
Complaint Review: United Bank Card
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| United Bank Card P. O. Box 4006
Clinton, New Jersey U.S.A. |
|
United Bank Card Credit Card Processing (ACH) Companies Clinton New Jersey
*UPDATE Employee: resolution
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They immediately got my merchant account name wrong. For a whole year I went round and round (literally) from person to person. I was always assured the information would be corrected.
Each month I received a bill, still with the error in my merchant name. Each month I would go through the process of trying to get it fixed, and each time I was assured it would be. I gave up trying at the end of that first year, when I realized they had no interest in doing anything about it.
E-mails were never replied to, faxes were never confirmed and phone calls assured me they had not received any information needed to correct it, but they would get right on it.
And what about that initial fee of $7.00? It increased every month and the last statement I got was for $79.00. In all the fees they have charged me for using their service, I have yet to be able to use it because the account is under a different name than that of my business. The good news is that I will be out from under this in about 5 months.
Jim
Luling, Louisiana
U.S.A.
This report was posted on Ripoff Report on 01/07/2009 05:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/United-Bank-Card/Clinton-New-Jersey-08809/United-Bank-Card-Credit-Card-Processing-ACH-Companies-Clinton-New-Jersey-409021. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
resolution
AUTHOR: Chris Rotondi - (U.S.A.)
SUBMITTED: Wednesday, January 21, 2009
If you are having an issue that you would like to handle in a professional and courteous manner please contact me using the contact information below. I am sure I will be able to help resolve any issue that you are having. Customer satisfaction is the highest priority at United Bank Card
Sincerely,
Chris Rotondi
United Bank Card
Director of Support Services
Phone: 800 201 0461 ext 112
Fax: 908 847 0317
Email: crotondi@unitedbankcard.com
