- Report: #348991
Report - Rebuttal - Arbitrate
Complaint Review: United Bank Card
United Bank CardPO Box 4006 Clinton, New Jersey U.S.A.
United Bank Card Deceptive Billing! Clinton New Jersey
*UPDATE Employee: explaination of transaction fees
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I have called several times a week for the past month to talk to someone in a supervisory position that could understand (maybe they already do) and clear this up but "Sasha" the direct supervisor will not return my repeated messages I leave nor the emails that (supposedly) the CSR's I speak to, write to her. I am a busy guy but apparently "Sasha" is too busy to deal with a customer as loyal as me.
I would definitely stay clear of this company if you are looking for a Credit Card Merchant Processor. Don't let their falsely advertised low transaction costs fool you. Why pay a $99 annual fee when you don't have to? Also, they have these "pass through" charges that come directly out of your account and send you a notice after the fact. Last one I rec'd was nearly $60. I checked, reputable vendors like NOVA don't do this.
I expect an employee to sometime rebut my statement. You can look me up by talking to "Sasha". I will be happy to clear my complaint here and with the BBB if I am credited back ALL the money that has been deceptively taken from me.
This report was posted on Ripoff Report on 07/08/2008 07:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/United-Bank-Card/Clinton-New-Jersey-08809/United-Bank-Card-Deceptive-Billing-Clinton-New-Jersey-348991. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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