• Report: #295466

Complaint Review: United Bank Card

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  • Submitted: Sat, December 29, 2007
  • Updated: Mon, January 28, 2008

  • Reported By:Hartford Connecticut
United Bank Card
3824 South Evans Blvd. Tucson, Arizona U.S.A.

United Bank Card Early Cancellation Fees are a Ripoff Tucson Arizona

*UPDATE Employee: explaination of termination fee

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I owned a small business in CT and we decided to use United Bank's transaction services for customer credit cards. After using the services for 1.5 months, I sold the business and so canceled the services since the new buyer rightfully felt the fees were too high.

When I went to cancel, they automatically took $250 plus another $940 for an "early cancellation." The $250 would have been $450 had I not mailed them the credit card machine they sent me. I called them and argued with them on the phone and they told me that all of this was written down in their contract. In the letter they sent they mentioned $250 (which in itself is high) but I to this day I have no idea how they got $940 from. I am still investigating how they came up with that but this company is a total rip off and I do not recommend that anyone use it.

Hartford, Connecticut

This report was posted on Ripoff Report on 12/29/2007 11:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/United-Bank-Card/Tucson-Arizona-85714/United-Bank-Card-Early-Cancellation-Fees-are-a-Ripoff-Tucson-Arizona-295466. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

explaination of termination fee

AUTHOR: Chris Rotondi - (U.S.A.)

When a merchant sings a processing agreement the agree to a three year processing agreement. this is stated in the Terms and conditions. the fee for canceling and account is 250.00 dollars or 35.00 a month for the remainder of the contract which ever is greater. Accounts that have an early termination fee greater then 250 will see the 250 charge then the remainder in a second charge. in this case 250+940= 1190/35=34 months
this is disclosed in the terms and conditions, United Bank Card has acted in full accordance to these terms

The merchant canceled their accound after only 2 months. I would have no problems resolving this issues but we have not been given any contact information. this is not unusual for this website which. This makes it very difficult for a company to resolve any issues.

I can be contacted at 800 201 0461 ext 112

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