• Report: #330953

Complaint Review: United Benefit Service/ United Benefit Advantage

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  • Submitted: Tue, May 06, 2008
  • Updated: Mon, March 15, 2010

  • Reported By:San Francisco California
United Benefit Service/ United Benefit Advantage
www.shoptobuy.com Nationwide U.S.A.

United Benefit Service/ United Benefit Advantage "Discounts and rewards programs" - no discounts or rewards at all! Nationwide Nationwide

*Consumer Comment: Cancelled My supposed UBA account

*Consumer Comment: Got me 2

*REBUTTAL Individual responds: I know you pain

*UPDATE Employee: Hello Mr./Mrs. "IHateScams"

*Consumer Comment: Reputable Companies Don't Make Scam Calls

*UPDATE Employee: Dear Genlenben

*UPDATE Employee: Dear Genlenben

*UPDATE Employee: Dear Genlenben

*UPDATE Employee: Dear Genlenben

*Consumer Comment: Your not the only one!

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As part of a sweepstakes/ magazine subscription phone call scam (I found this out afterwards!) I was offered to be signed up to "United Benefits" a program which would entitle me to "exclusive benefits and discounts". The initial sign-ip fee is $4.95 to be enrolled in the program. The trial period is 30days and a $40 gas coupon is the free gift. Thereafter, if one does not cancel, $39.99 will be billed from your credit card each month.

Well I got the package in the mail with a brochure detaiking all the discounts and reward programs. I checked out the websites (which all require the membership and group number to log in) and checked out what was on offer. Things such as hotel and flights "at discounted prices" are actually not discounted at all! I compared flight and hotel prices to Expedia.com's prices and Expedia's prices were actually lower!! Also, some weird websites like shoptobuy.com were part of the program, where you can check out a very limited range of retail products (like electronics) and see if you would be interested to purchase them. Shipping costs are really high so the "discounted product" is not really discounted, they just add all the costs back via shipping and handling charges! Also, shipping times are really long, like 6 to 10 weeks! Who knows if they even ship these products!

This "Benefit Program" seems like a real dud. Firstly, there is no actual discount, it's more like access to shop at websites which overcharge and take really long to deliver and have no track record so there is no way to know whether they actually do deliver! Secondly, why pay $39.99 per month? There is no benefit at all which costs $39.99??!! Total SCAM!!

I cancelled the service immediately!

Beware!

Genlenben
San Francisco, California
U.S.A.

This report was posted on Ripoff Report on 05/06/2008 04:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/United-Benefit-Service-United-Benefit-Advantage/nationwide/United-Benefit-Service-United-Benefit-Advantage-Discounts-and-rewards-programs-no-dis-330953. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 9Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Cancelled My supposed UBA account

AUTHOR: rjeran1 - (United States of America)

I called the number that was provided on the paper that they sent me. I talked to a customer service representative. I cancelled my account with UBA, which on the top right hand corner is the information that you have to give them. They said it had been cancelled, I hung up. Low and behold three to four days later I find out on march the 12th, after calling my bank and checking my account that a charge of 19.95$ had been taken out by UBA. So how is it that I cancel my account before it even becomes active (which was on March 23rd) that I am charged 19.95, I also obtained the number that was provided through my bank that was on my statement. I called them today and stated they were closed and that there hours were 9 to something I called after 9 (maybe there daylight savings clocks didn't work). So I'm starting to wonder should I put in an EFT form with my bank stating this is fraudulent and changing my ATM/Debit card with them again for the 4th time, not the first time I've been scammed.
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#2 Consumer Comment

Got me 2

AUTHOR: Danielle14921 - (U.S.A.)

I was wondering how you cancled it because I can't seem to find a number, website, or anything. Any help would be of great service.
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#3 REBUTTAL Individual responds

I know you pain

AUTHOR: Pwroberts - (U.S.A.)

I was contacted by these people as well. I didnt know any better and I should have. They asked me if I would like the serves and I stated that no. She than went on to say that they were going to give it to me for a month for free. When I was given a chance to speak I clearly said "Ok I have a qustion..." The company than took that as a yes I want that. I just want to know when Ok I have a qustion about my magazne subscription into Ok send it to me. I am getting in contact with all agencys I can to get something done about that.
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#4 UPDATE Employee

Hello Mr./Mrs. "IHateScams"

AUTHOR: Edwin V - (U.S.A.)

Hello Mr/Mrs. I Hate Scams,

We share the same passion you have in exposing companies who are truly scamming people of their hard earned money.

The call that you received soliciting you to enroll in the program you described was not from us but from a marketer who sells not only our program but also others as well. We do not directly call or solicit in any way directly to consumers to enroll or sign up for our benefit programs.

Our main goal is to provide Customer Service Beyond Expectations to every member enrolled in our benefit programs. Our customer service representatives only receive inbound calls 24 hours a day from active members within our benefit programs.

There are no lies and there is no pretending by our company. We are a reputable company that's been doing business for decades, and we stand by our commitment to be one of the most comprehensive benefit providers in the nation.

Sincerely,

Edwin O. Velazquez
Program Support Specialist
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#5 Consumer Comment

Reputable Companies Don't Make Scam Calls

AUTHOR: Ihatescams - (U.S.A.)

So, Mr. Program Support Specialist, do early morning calls in which your fellow employees pretend to be affiliated with Visa count as benefits of your program.

I've been getting a lot of scam calls lately, for some reason. I've gotten called by CRC of Tennessee (aka Blue Whale Publishing) and another magazine scammer and now United Benefit Advantage. A lady called me this morning, claiming that UBA wanted to give me a free gift for being such a good customer. (The magazine scam calls start the same way, so I already knew where this was going)

I'm not, and have never been, a customer of UBA, so I told her this. She then said that the gift was for being a Visa customer.

I'm sorry, but Visa does not give the phone numbers of clients (especially not phone numbers that are not linked to said clients' Visa accounts) to telemarketing companies so that they can "give" people "gifts".

If your company is so great, why the need to lie on the phone?
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#6 UPDATE Employee

Dear Genlenben

AUTHOR: Edwin V - (U.S.A.)

Dear Genlenben,

We are sorry to hear that you are not able to access any savings while utilizing the United Benefit Advantage program. We strive to offer members the best discount shopping service available today.

We have evaluated the various reasons you provided for your disappointment and apologize that we were not able to meet your specific needs. However, be assured that we truly offer deep discounts across a broad range of products. Below are just some of the great and very real discounts offered in the United Benefit Advantage program:


Hotel's: Holiday Inn San Francisco International Airport North | Standard Room | Members $83.00 per night | Cost thru ichotelsgroup.com $132.50 per night

Electronics: Hitachi 55 HDTV | Members $1878.90 | Cost thru projectorexport.com $1969.00

Dining
Certificates: $7.50 for $25 Restaurant Certificates at over 5,000 restaurants


& that's not even the half of it, we even provide a Double-The-Difference Savings Guarantee on most of the items purchased through the shopping service and offer an extended warranty on most products at no additional cost.

Secondly, our websites require specific log in information in order to ensure a member's personal identity information is not compromised.

Actually, our site has a very broad range of products. We offer one of the widest assortments of brand name products. Members can call our customer service center 24 hours a day (excluding holidays) to receive quotes or purchase any of over 300,000 items. Certain items such as fine furniture are not available on the website but can be obtained by calling our customer service center.

Members can also call toll-free and speak with a Customer Service Specialist 24 hours a day excluding holidays to inquire about merchandise to place and to follow upon orders.

Thirdly, because of the broad range of sources we have in our system, to assure availability and price, the majority of merchandise purchased is delivered within the first 2 weeks, and (except for fine furniture) usually takes no longer than 4 weeks.

We have merchandise such as fine furniture that may take longer to receive, but members are made fully aware of and they have agreed to the shipping time.

The shopping service is very real and a wonderful value and has been in existence since 1954 and millions of members have had access to the various services we offer over the years. Our websites are safe and secure. Our customer service is quick, kind, and convenient. We've invested heavily to assure that.

Again we regret that you did not have a good experience and nor believe you could utilize our benefits, but be assured we are for real, providing real value to our customers.

Thank you,

Edwin O. Velazquez
Program Support Specialist
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#7 UPDATE Employee

Dear Genlenben

AUTHOR: Edwin V - (U.S.A.)

Dear Genlenben,

We are sorry to hear that you are not able to access any savings while utilizing the United Benefit Advantage program. We strive to offer members the best discount shopping service available today.

We have evaluated the various reasons you provided for your disappointment and apologize that we were not able to meet your specific needs. However, be assured that we truly offer deep discounts across a broad range of products. Below are just some of the great and very real discounts offered in the United Benefit Advantage program:


Hotel's: Holiday Inn San Francisco International Airport North | Standard Room | Members $83.00 per night | Cost thru ichotelsgroup.com $132.50 per night

Electronics: Hitachi 55 HDTV | Members $1878.90 | Cost thru projectorexport.com $1969.00

Dining
Certificates: $7.50 for $25 Restaurant Certificates at over 5,000 restaurants


& that's not even the half of it, we even provide a Double-The-Difference Savings Guarantee on most of the items purchased through the shopping service and offer an extended warranty on most products at no additional cost.

Secondly, our websites require specific log in information in order to ensure a member's personal identity information is not compromised.

Actually, our site has a very broad range of products. We offer one of the widest assortments of brand name products. Members can call our customer service center 24 hours a day (excluding holidays) to receive quotes or purchase any of over 300,000 items. Certain items such as fine furniture are not available on the website but can be obtained by calling our customer service center.

Members can also call toll-free and speak with a Customer Service Specialist 24 hours a day excluding holidays to inquire about merchandise to place and to follow upon orders.

Thirdly, because of the broad range of sources we have in our system, to assure availability and price, the majority of merchandise purchased is delivered within the first 2 weeks, and (except for fine furniture) usually takes no longer than 4 weeks.

We have merchandise such as fine furniture that may take longer to receive, but members are made fully aware of and they have agreed to the shipping time.

The shopping service is very real and a wonderful value and has been in existence since 1954 and millions of members have had access to the various services we offer over the years. Our websites are safe and secure. Our customer service is quick, kind, and convenient. We've invested heavily to assure that.

Again we regret that you did not have a good experience and nor believe you could utilize our benefits, but be assured we are for real, providing real value to our customers.

Thank you,

Edwin O. Velazquez
Program Support Specialist
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#8 UPDATE Employee

Dear Genlenben

AUTHOR: Edwin V - (U.S.A.)

Dear Genlenben,

We are sorry to hear that you are not able to access any savings while utilizing the United Benefit Advantage program. We strive to offer members the best discount shopping service available today.

We have evaluated the various reasons you provided for your disappointment and apologize that we were not able to meet your specific needs. However, be assured that we truly offer deep discounts across a broad range of products. Below are just some of the great and very real discounts offered in the United Benefit Advantage program:


Hotel's: Holiday Inn San Francisco International Airport North | Standard Room | Members $83.00 per night | Cost thru ichotelsgroup.com $132.50 per night

Electronics: Hitachi 55 HDTV | Members $1878.90 | Cost thru projectorexport.com $1969.00

Dining
Certificates: $7.50 for $25 Restaurant Certificates at over 5,000 restaurants


& that's not even the half of it, we even provide a Double-The-Difference Savings Guarantee on most of the items purchased through the shopping service and offer an extended warranty on most products at no additional cost.

Secondly, our websites require specific log in information in order to ensure a member's personal identity information is not compromised.

Actually, our site has a very broad range of products. We offer one of the widest assortments of brand name products. Members can call our customer service center 24 hours a day (excluding holidays) to receive quotes or purchase any of over 300,000 items. Certain items such as fine furniture are not available on the website but can be obtained by calling our customer service center.

Members can also call toll-free and speak with a Customer Service Specialist 24 hours a day excluding holidays to inquire about merchandise to place and to follow upon orders.

Thirdly, because of the broad range of sources we have in our system, to assure availability and price, the majority of merchandise purchased is delivered within the first 2 weeks, and (except for fine furniture) usually takes no longer than 4 weeks.

We have merchandise such as fine furniture that may take longer to receive, but members are made fully aware of and they have agreed to the shipping time.

The shopping service is very real and a wonderful value and has been in existence since 1954 and millions of members have had access to the various services we offer over the years. Our websites are safe and secure. Our customer service is quick, kind, and convenient. We've invested heavily to assure that.

Again we regret that you did not have a good experience and nor believe you could utilize our benefits, but be assured we are for real, providing real value to our customers.

Thank you,

Edwin O. Velazquez
Program Support Specialist
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#9 UPDATE Employee

Dear Genlenben

AUTHOR: Edwin V - (U.S.A.)

Dear Genlenben,

We are sorry to hear that you are not able to access any savings while utilizing the United Benefit Advantage program. We strive to offer members the best discount shopping service available today.

We have evaluated the various reasons you provided for your disappointment and apologize that we were not able to meet your specific needs. However, be assured that we truly offer deep discounts across a broad range of products. Below are just some of the great and very real discounts offered in the United Benefit Advantage program:


Hotel's: Holiday Inn San Francisco International Airport North | Standard Room | Members $83.00 per night | Cost thru ichotelsgroup.com $132.50 per night

Electronics: Hitachi 55 HDTV | Members $1878.90 | Cost thru projectorexport.com $1969.00

Dining
Certificates: $7.50 for $25 Restaurant Certificates at over 5,000 restaurants


& that's not even the half of it, we even provide a Double-The-Difference Savings Guarantee on most of the items purchased through the shopping service and offer an extended warranty on most products at no additional cost.

Secondly, our websites require specific log in information in order to ensure a member's personal identity information is not compromised.

Actually, our site has a very broad range of products. We offer one of the widest assortments of brand name products. Members can call our customer service center 24 hours a day (excluding holidays) to receive quotes or purchase any of over 300,000 items. Certain items such as fine furniture are not available on the website but can be obtained by calling our customer service center.

Members can also call toll-free and speak with a Customer Service Specialist 24 hours a day excluding holidays to inquire about merchandise to place and to follow upon orders.

Thirdly, because of the broad range of sources we have in our system, to assure availability and price, the majority of merchandise purchased is delivered within the first 2 weeks, and (except for fine furniture) usually takes no longer than 4 weeks.

We have merchandise such as fine furniture that may take longer to receive, but members are made fully aware of and they have agreed to the shipping time.

The shopping service is very real and a wonderful value and has been in existence since 1954 and millions of members have had access to the various services we offer over the years. Our websites are safe and secure. Our customer service is quick, kind, and convenient. We've invested heavily to assure that.

Again we regret that you did not have a good experience and nor believe you could utilize our benefits, but be assured we are for real, providing real value to our customers.

Thank you,

Edwin O. Velazquez
Program Support Specialist
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#10 Consumer Comment

Your not the only one!

AUTHOR: Lauren - (U.S.A.)

I went through the same exact thing, the only problem is when i tried to cancell my account there was no number to be found on any of my paperwork! Their customer service letter just gives my account information and says I can cancell, but how? Even the website can't shed any light on this for me, and this program is a terrible offer. I would recommend you never sign up!!!
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