After waiting for weeks for a response on a claim which was 100% American Heartland's Insured's fault (by her admission) they called us with an offer of 50% and when I told them that was b.s. and that I would report them to the department of Insurance they told me to go ahead and then they took back the offer and said they were now going to pay us nothing! When I said you can't take back the offer you already made, (male from upper mgmnt.) said, "I just did" and that I couldn't tell him what he could or couldn't do!
I am incensed and would like to get a class action lawsuit against them as everyone I have talked to and everywhere I have looked for information on this company all say the same thing. They are an unreputable company and good luck getting any reimbursement out of them! The auto body place that they sent me to for an estimate even said this to me. Hmmm...that told me something right there. My very reputable insurance company said that they were not a good company to work with and that they try to use any little thing they can to get out of paying their claims, which is exactly what they are doing with us. My insurance company has no reason to be involved in this case, but out of their goodness they are helping us by contacting and talking to these rude, obnoxious people for me so that I don't get so frustrated. I nearly had a coronary today after getting off of the phone with them!
I don't usually get so upset that I cuss, but these people had me at my boiling point today, which I'm sure they will also try to use against me.
We have bent over backwards trying to do everything we can to expedite this claim to get my son's car repaired, I even went and bought a copy of the official police report and sent to American Heartland and have talked to their insured repeatedly and she admits the accident was totally her fault as was reported, but they are not willing to do anything.
How is this legal? The girl that hit my son had this insurance to be in compliance with the law, but now they won't pay us anything!! What good does it do to have this kind of insurance.
Please let me know of any recourse we can take against this company. I want them to know in no uncertain terms that we will not give up on this claim!
Their insured does not have the money to pay for this expense out of her pocket, nor should she have to. That's what she's been paying her insurance premiums to them for. ...and I know that they do not drag their feet when they bill her for her premiums...
Please get the word out to everyone not to use and hopefully don't have any dealings with United Equitable Group/American Heartland Insurance!
Another mad mom