• Report: #146099

Complaint Review: United Express Van Lines

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  • Submitted: Tue, June 14, 2005
  • Updated: Tue, August 30, 2005

  • Reported By:DALLAS Texas
United Express Van Lines
549 Broadway Bayonne, New Jersey U.S.A.

United Express Van Lines ripoff Bayonne New Jersey

*Consumer Comment: now opertaing under new name

*Consumer Suggestion: I have owners cell phone number

*Consumer Suggestion: demand to witness the weighing

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United Express Van Lines provided me with an estimate of $1798 for my move. After loading my belongings on their truck, they informed me that my move would now be $3232. This includes $290 in boxes which I believe is legitimate so I believe the overcharge to be $1144.

I had provided them with an accurate inventory that was based on my move only 18 months prior and am quite sure was accurate. However, I felt that I had no recourse as they had my belongings already loaded on the truck. The delivery was delayed for today and they are asking that the remaining balance of $900 despite the fact that it is my understanding that by law I can opt to pay them 110% of the estimate now and the final balance within 30 days. United Express Van Lines stated to me yesterday that if I did not give them the balance $900 they were not going to unload my stuff, despite the fact that I have already given them well over 110% of the estimate.

I spoke with the owner "Ben" and he said that he would give me a call back. I've left a couple of messages and heard nothing back from him.

Stephen
DALLAS, Texas
U.S.A.

This report was posted on Ripoff Report on 06/14/2005 07:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/United-Express-Van-Lines/Bayonne-New-Jersey-07002/United-Express-Van-Lines-ripoff-Bayonne-New-Jersey-146099. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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#1 Consumer Comment

now opertaing under new name

AUTHOR: Sandra - (U.S.A.)

This company has now changed it's name to NORTH ATLANTIC VAN LINES they will more then likely continue there bad business practices
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#2 Consumer Suggestion

I have owners cell phone number

AUTHOR: Sandra - (U.S.A.)

please contact the owner ben on his cell phone, he gave it to me when i was going thrut he same trouble with him . Although when he ripped me off heis licend for interstae moves was revoked they are complete scam artists.

201-726-6363

I hope this helps you
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#3 Consumer Suggestion

demand to witness the weighing

AUTHOR: Sharon - (U.S.A.)

Call them from a different phone number (so they won't know it's you to ignore) and demand to wtness a re-weighing of the truck. You will meet them at a weigh station (call your local police to find the nearest station) and they will measure the truck. They will arrive at your house, and you will have to pay them, but afterwards you can follow the truck back to the weigh station. They will have to give you a certified weight ticket showing the before and after weight. Make sure there are no guys on the truck either time. When you sign for your belongings, note next to your signature that there will be an "empty weight" immediately after delivery is complete, and you expect a refund of the overchargees at that time.

Now, this is assuming they will follow federal law, but you could throw them off by asking for this. You certainly have the right to demand a re-weigh if you doubt what they say. You have the right to witness it. If the weight is less than they said, they have to give you a refund on the spot. So when you pay them in the cash they will demand, make sure to use small bills that they can easily hand back to you when you prove what the actual charges should be. Willl they accept it and give you your things? Nope. They will demand the full amount before even opening the truck. Is there anything you can do about it? Nope. It's called a "hostage load", and It Sucks.

At the very least, you will have documentation of what should be going on. If they do not follow the law, you can take thm to small claims court for the overcharges to be refunded to you. The authorities can use it against them. Do whatever you can to protect yourself now, and file all sorts of complaints later.
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