• Report: #841530

Complaint Review: United Master Lines

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  • Submitted: Sat, February 18, 2012
  • Updated: Sat, February 18, 2012

  • Reported By: Karla — watertoen New York United States of America
United Master Lines
20400 NE 15 ct miami, Florida United States of America

United Master Lines Big time SCAMMERS! miami, Florida

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 I found these movers plus another 9 other moving companies on moving.com. I decided to go with these people because the guy I had spoke to (josh) seemed very kind gave me no problem to look the company up gave me all the websites where I could find them for reviews and ratings and they had given me the best quote of $1500 for 3,000 pounds.

 And Josh had told me that the was going high for me cause I only had a 2bedroom apt with 1 bath that was not fully furnished. Josh told me that included them moving my stuff from FL to NY, insurance, all packing material, assembling, disassembling, 30 days worth of storage, and 3,000 pounds worth of stuff. Josh told me that if I had more than 15 steps on my stairs that it would be an extra $75. He said that they could stop at an extra place for no extra charge.

 I told him that my mom had exactly 15 steps and that my apt was going to have more than 15 steps because I lived on the third floor. He said thats fine that I would not be charged $75 for my moms stairs that I would only be charged an extra $75 for my stairs. I said that fine.

 He added the extra $75 to the total which made it $1575. Josh said that I would have o pay $400 in order to reserve the move and I would pay half when they pick up my stuff and the rest when they drop it off. He told me just to get a money order for $560 and to give that to the movers when they came and got my stuff in Fl. Josh also told me that they did not work with no other companies.

 So the movers where suppose to pick up my stuff on either Dec 6th or 7th. Josh told me that the would call me 24 hours ahead to let me know exactly what time and day they where coming. I was trying to call Josh a week before i knew the movers where coming to give hime some knew information. I was going to let him know that I had decided not to take my dinning room table because I had more boxes than expected. I could not get a hold of josh at all.

 I called him for a whole week straight and left 3 to 4 voice mails and had received no call back. Finally it was the 5th and I had heard nothing back from Josh or the moving company to let me know when they where coming. So I went onto there website to find a phone number for them cause all the numbers I had called no would pick up.

 Finally someone picked up and the guy I was speaking to was Brian. I had told him what has been going on he put me on hold so he could figure everything out. He came back on the phone and told me that Josh had made a mistake in the computer that my move was set for Dec 6th or 7th of 2012 not 2011. I had asked my job for the 6th and 7th off for the moving company and brian was telling me that they would not be able to have any movers to my house until the 8th I told them that would probably not be possible because I had requested the 6th and 7th off for them and could not miss another day off work.

  He told me he could see what he could do and give me a call back I told him I would also see what I could do on my end with my job. I called my manager and spoke to her and was able to switch with someone Brian calls me back to let me know that the earliest they could come is the 8th. I told him that's fine that i was able to switch days. 5 minutes later someone from dispatch calls me to let me know that they can be there on the 7th between 4pm and 7pm most likely 4pm no later than 5pm.

 The movers don't show up until 8pm after me attempting to call dispatch for a whole hour to find out where they where. These 3 guys show up to my house and can hardly speak english. I offer them some water and and try to make conversation with them by asking where they are from, I was trying to be friendly. They tell me they are from russia and they tell me they want nothing to drink and they begin to move my stuff.

 they came to my moms house first cause it had the biggest piece of furniture which was my kingbed. They asked how far my apt was and what floor it was on. I told them I lived no more than 5 min away and was on the 3rd floor. They did not want to hear that at all. They started to be rude and I could tell something bad was going to happen. They came to my house and the head mover his name was Sergio took out a whole new and different contract that I had not signed and started telling me that it was going to be an extra $75 for my moms stairs and my stairs. Keep in mind that it is currently about 10pm at this time.

 plus he tells me they have to charge me extra for packing materials. I tell sergio that Josh had told me that I wouldn't be charged $75 for my moms stairs cause there were exactly 15 steps serigo tells me that its only 8 steps. Then I told him Josh said all the packing materials were included in the price he said thats not true that only the blankets for the furniture are free that everything else was an extra charge.

 I told him but thats what I was not told and he goes to tell me that he doesn't know who this Josh guy is and that he does not care that I have to pay whatever extra he says. Then he tells me that if I do not sign the contract saying that I will pay whatever extra money he puts on there that they will not move my stuff and take all the stuff they already put in the truck out and leave it downstairs.

 When he says this to me I have no idea what to do and start to freak out so I have to call my husband who was at the time fighting for our country in Afghanistan to let him know whats going on. Whats I am off the phone with my husband that is frustrated with the situation himself serigo begins to tell me that I need to call dispatch to figure the situation out I let him know that I had been calling dispatch before they got to my house and that they were not answering the phone.

 He persists that I call and I told him fine to prove a point. And of course they don't answer so then he calls from his own phone and of course they answer he begins to speak to whoever is on the other line in russian so I have no idea what the guy is saying. Serigo gets off the phone and says that his boss agrees with him and that I have to pay up.

  I ask him to please get his boss back on the phone so I could please speak to him cause I had no idea what he was saying to him. He tells me no cause his boss is already sleeping after just getting off the phone with him. He begins to tell me that there is no way he is moving my stuff for free that it is hard work to move stuff. I tell him that I know its hard work to move being the fact that me and my husband is military and we have always moved our selves that this is my 1st
time ever using a moving company and its because my husband is in Afghanistan and I am all by myself with my 2 year old. Sergio then goes to tell me that he dose not care that my husband is in afghanistan that he chose to be the
governments puppet and that he's not fighting for anything over there.

 Thats when I lost it and not many nice things where coming out of my mouth. Finally I just signed the contract saying I would pay them an extra $300 just to get them out of my face and cause I truly had no other choice. They didn't leave my house until almost 2 am. So they leave and about 30 min later I realized that they forgot the deposit. The next morning I call the company to let them know what happened and that Sergio had forgot to take the deposit.

 NO one picks up after 5 attempts. So I said I would try after work. They called my cell 15 times while I was at work and called my mother. They tell my mother that the total is 2500 instead of 1500 now cause all my stuff came out to almost 5,000 pounds and I knew that was BS and s did my mom. I get off work i call the company and am speaking to Brian again.

 He tells me that Sergio says that I took the money out of his hands and they had no choice but to leave with out the money. I could not believe I was bing accused of stealing. Brian really is unable to do anything but set up a meeting for me to talk to Max which is supposedly the highest person you can talk to boss wise. Well right off the back I can tell that max wants nothing to do with me.

  He starts by telling me that everything is my fault that his movers said that I said this and that that I had it coming just taking it all out on me. Finally after an hour conversation he only takes off $250 off the total. He tells me that my
stuff will be delivered to NY by Jan 6th or 7th that the driver would call me 24 hours ahead t let me know when they will be at my house.

  Well I don't hear from no one once again on the 5th so I call come to find out that they won't becoming till the 9th or 10th. So its the 9th and I have heard nothing yet so I call again they tell me they are not going to come now till the 11th at this point I just want my things and I am over the company. I hear nothing on the 11th so I call well guess what they tell me they will not come till the 12th ow between 1pm-3pm well they don't show up till 5pm.

 They guy comes says I had to give them all there money 1st before they can take anything off the truck am not happy about that but just want to get it over with. Also these guys are all new people but still are russian and don't speak english hardly at all. So I go to get my money orders of him and he says h can't take them cause there bank money orders. I used chase bank and there are chase banks all over the state of Fl.

 I ask if they could please make an exception cause I live in a small town cause of thats where the army base is and theres no chad plus its 5 at night all the banks are closed. Tells me no. I had to go all the way to walmart and pay 150 to have my dad send me the money in a money gram to get a money order for them. Finally I get my stuff its 9pm and I end up having to drive an hour away to go to a chase bank to put the money back in my account to pay my dad back plus an extra $150.

 Left us with no money. When all was said and done these people got $3,000 out of me. And I left something out they actually ended up charging me $225 for stairs instead of $150 I should have only gotten charged $75 I tried to talk to Max and show him but he didn't want nothing to do with me and hung up the phone. I went threw hell and back with these people. definitely do not use these people! I hope they go out of business and that they gut shut down so this won't happen to anyone else.


This report was posted on Ripoff Report on 02/18/2012 07:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/United-Master-Lines/miami-Florida-33179/United-Master-Lines-Big-time-SCAMMERS-miami-Florida-841530. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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