• Report: #703826

Complaint Review: United Online Collections Division

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  • Submitted: Mon, March 07, 2011
  • Updated: Tue, March 08, 2011

  • Reported By: max — New York New York United States of America
United Online Collections Division
PO box 5006-BD Woodland Hills, California United States of America

United Online Collections Division Juno, United Online Collection notice for fraudulently created account, unhelpful customer service Woodland Hills, California

*Consumer Suggestion: File a complaint

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I received a collection notice for $29.90 for internet services supposedly rendered by "Juno, a United Online company". The phone # included was just a recording telling me to mail money into the PO box included in the letter.

I have never had an account with Juno or any other United Online affiliate. I looked up juno's customer service number from their website. After being shuffled around for 45min on their customer service line (888-839-5866), I was told that someone opened up an account in my name five months ago and there was nothing I could do but write to the PO box in the notice.

They refused to connect me to anyone at the "united online collections division", and told me that it was impossible for me to contact anyone at that division via phone or email. 

Now I will send them a letter via snail mail, but will have absolutely no proof that they received the communication without paying for signature confirmation. Ugh...

This report was posted on Ripoff Report on 03/07/2011 02:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/United-Online-Collections-Division/Woodland-Hills-California-91365/United-Online-Collections-Division-Juno-United-Online-Collection-notice-for-fraudulently-703826. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

File a complaint

AUTHOR: Jenifer - (U.S.A.)

with the federal trade commission, the attorney general for your state as well.  I had a bogus collection that they couldn't prove yet still refused to remove with National Credit Solutions.  After filing a complaint with the AG's office, I received a letter 3 weeks later that NCS agreed to remove this from my credit reports (all 3), and to delete my information from their database.  Don't let em mess with you, and don't contact them for anything!
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