- Report: #299627
Report - Rebuttal - Arbitrate
Complaint Review: United Online Corp, Netzero
United Online Corp, Netzero21301 Verbank Blvd. Woodland Hills, California U.S.A.
United Online, Netzero lies and will rip you off Woodland Hills California
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The next month rolled around and there on my bank statment was a $25.00 charge. So I called netzero back, got their normal service rep, who said she could not do anything about it, that it was a cancelation fee, I asked for her manager. She put me on hold and Sharon her manager came on the line, with the same story, it was a cancelation fee, and she couldnt do anything. I told her about my conversation with the rep when I first canceled my account, and he checked and said no more charges would be on my card. but no mater how I put it, she wouldnt say anything but I had to pay it.
I then asked her for and address that I could write someone, she said all they had was email. I told her that every busines had to have some type of legal mailing address, and she could either refund my $25 dollars or give me the address where I could futher pursue the matter. She was incisistant that they had no such address, I told her fine, refund the 25 and I would drop it, otherwise i needed the adress. After an hour on the phone, just trying to get an address she finally gave it to me. So there is the second LIE.
First I wouldnt be charged any futher charges, and second, They didnt have a mailing address. And still I am out my $25.00.
This report was posted on Ripoff Report on 01/13/2008 11:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/United-Online-Corp-Netzero/Woodland-Hills-California-91367/United-Online-Netzero-lies-and-will-rip-you-off-Woodland-Hills-California-299627. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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