• Report: #916219

Complaint Review: United Pacific Mortgage

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Mon, July 23, 2012
  • Updated: Thu, October 25, 2012

  • Reported By: Nitaw — Northern VA Virginia United States of America
United Pacific Mortgage
1 Spectrum Point Dr #345 Lake Forest, California United States of America

United Pacific Mortgage Dan Peterson UNITED PACIFIC MORTGAGE - LOCKED IN AT 2.75 - CHANGED AT SETTLEMENT 2.99 Lake Forest, California

*REBUTTAL Individual responds: This client is wrong

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

We have been waiting for weeks to close on a 15 year fixed refi, paying one point.  Well, this week, finally got notification from Dan Peterson of United Pacific Mortgage saying we were ready to close. HOWEVER they had increased the rate from 2.75% to 2.99%.  I
emailed to find out why the rate changed as we have excellent credit, have a lot of equity in our home and provided all the info needed as soon as we were asked for it.  Evidently, it was my fault because I did not provide info to the underwriter before they asked for it. Some info was two weeks late, Dan said, and it was our fault for the rate change. We had no clue they even needed it until I sent my weekly email to Dan Peterson asking what the status of our refi was.  He would say things like, underwriting needs etc etc and we would get it to them within a day.  HOW CAN WE PROVIDE INFO IF WE DONT KNOW THEY NEED IT?  

Our rate went from 2.75 to 2.99 because of the greediness and/or incompetence of Dan Peterson. After Dan blamed us for this whole unethical fiasco, I found the paper trail and all the email/correspondence that transpired during the transaction and will be providing this to the BBB once I file my complaint with them.

So information was provided late (according to Dan) and our rate expired.  EXPIRED??? THERE WAS NOT EXPIRATION DATE ON THE LOCK IN DOCUMENT THEY PROVIDED TO US.  ISN'T THIS ILLEGAL???? . REPUTABLE COMPANIES PROVIDE A LOCK IN DATE AND IF THAT DATE EXPIRES WILL EXTEND IT AT NO COST TO YOU.  REMEMBER THIS!!  The local mortgage broker I contacted today also said mortgage rates had come down since we locked in on the 2.75% and there was no reason why we could not have stayed with the 2.75 rate except for greed and unethical practices.

I asked Dan Peterson for his manager's name but he would not provide it to me. And why would I waste my time because the manager probably practices  this type of behavior based on complaints I have read on the internet.

PLEASE GOOGLE UNITED PACIFIC MORTGAGE WITH DAN PETERSON BEFORE YOU DO BUSINESS WITH THEM. SO MANY COMPLAINTS.  Go local! Am getting at least 2.75 and they will lock me in for two months, and if need be, extend the rate at no cost to me.  This will have a great ending for us!

This report was posted on Ripoff Report on 07/23/2012 01:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/United-Pacific-Mortgage/Lake-Forest-California-92630/United-Pacific-Mortgage-Dan-Peterson-UNITED-PACIFIC-MORTGAGE-LOCKED-IN-AT-275-CHANGE-916219. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on United Pacific Mortgage

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Individual responds

This client is wrong

AUTHOR: DanP - (United States of America)

this client was informed that we had to complete a verification of employment on her husband employeer and we could not get a call back. I contacted her multiple time in regards to this and did not hear back from  her husband employer for almost 3 weeks. Once we received the VOE back, I notified her that the rate had expired and infomed her of her new rate. I told her I was going to speak to the VP ( also sent emails to this effect) and told her we would see what we could do to fix the problem. I was able to get the rate back down, and even lower then when we started. When I tried to call her, and email her, she did not respond back. I could not get in touch with her again afte the fact. I had a rate of 2.5% for her, that we got on an exception on, and she never bothered to call,or email, me back so I could let her know. Next thing I noticed was this posting.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.