- Report: #813816
Report - Rebuttal - Arbitrate
Complaint Review: United Parcel Service
United Parcel Service868 East Broadway Street Griffin, Georgia United States of America
United Parcel Service Overcharged by UPS Griffin, Georgia
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Thank you for your e-mail. Our records indicate that the total charge for tracking number K1943432429 is $64.50, including $42. [continued below]....
The package was recorded with an actual weight of 19.0 pounds. However, it should have been charged at the 39.5 pound rate due to its dimensions.
The billable weight is based on either the actual package weight or the Dimensional Weight, whichever is greater. Dimensional Weight applies to both Air and Ground shipments. Please note that for UPS Ground shipments, Dimensional Weight rates only apply to packages that are equal to or larger than three cubic feet (5,184 cubic inches). Ground packages that measure less than three cubic feet are billed at their actual weight.
To prevent these charges in the future, enter the package weight and dimensions (length, width, and height in inches) into your UPS shipping system when you first process the shipment. The correct rate will calculate automatically.
For more information on this subject, including how to calculate Dimensional Weight, please visit the following link:
This report was posted on Ripoff Report on 12/26/2011 06:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/United-Parcel-Service/Griffin-Georgia-30223/United-Parcel-Service-Overcharged-by-UPS-Griffin-Georgia-813816. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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