• Report: #1057399

Complaint Review: United Parcel Service

  • Submitted: Fri, June 07, 2013
  • Updated: Fri, June 07, 2013

  • Reported By: Michael — Cumming Georgia
United Parcel Service
Internet USA

United Parcel Service UPS Choice Internet

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I had a package which contained and iPad to be delivered on a day I was to be out of town.  I spent an hour on ups.com to see what I could do about having it held at a ups facility.  Finally I was given a choice to have it held or delivered to a UPS store.  The delivery to the store would cost $5.00.  I thought that having to pick it up a few miles down the road worth the $5.00 so I purchased that service.  There was no mention of any other charges.  When I called the store to inform them that I would be picking it up there, I was told that ethereal would be a $5 fee.  

I told the girl that I had already paid it online.  She told me that it would be additional because they were a franchise and I had no mailbox in their location.  I paid the extra money and then reported what happened to UPS.com.  I received an email first that totally disregarded my concerns.  I replied to make my concern more plain.  I received an email back saying that I should take it up with UPS store corporate.  I did not contract with UPS store for this service.  I contracted with UPS.  I am done.  If I could choose who my shipper was going to be every time, I would not choose to receive packages from UPS.

This report was posted on Ripoff Report on 06/07/2013 06:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/United-Parcel-Service/internet/United-Parcel-Service-UPS-Choice-Internet-1057399. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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