- Report: #1056364
Report - Rebuttal - Arbitrate
Complaint Review: United Reservation Services
United Reservation Services13601 Preston Road Dallas, California USA
United Reservation Services This company makes false representations about gifts to entice people to attend sales presentations. Dallas nationwide
*REBUTTAL Individual responds: Half Wit? Show me..... in writing...
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I received a postcard saying I would receive two tickets on Southwest Airlines anywhere on its system plus two weekend nights at a Marriott Hotel. All I had to do was attend a 90 minute sales program. The postcard mentioned Expedia and SWA so I assumed there was some partnership involved. I called the number on the card to inquire further and the polite young man on the other end said it was true- the company he represented was a travel services organization that preferred to spend it's advertising budget on travel for potential customers rather than conventional methods.
My wife and I attended the presentation and were told by the speaker that, for $9000 up front, we would receive steep discounts on travel. We declined and were given a "travel voucher" to complete and return in order to receive our free travel. I did not read it until we arrived home. The back of the voucher had about 1000 words of conditions and restrictions and required that we send money to some travel agency in Florida in order to pay certain fees.
That seemed like a bad plan, so I ended up in touch with one Branden Vidal, ostensibly the VP in charge of public relations for United Reservation Services. He admitted they did not disclose travel terms and conditions because it would significantly reduce the number of people who would attend the presentations. That said, he proudly advised he was an honorable ex-Marine and his company intended to honor it's obligations to me. In the end, after several e-mail echanges, he still wanted me to send money to some distant travel agent and accept very restrictive terms and conditions. I told him I had no desire to have restrictions for vacation travel and suggested he simply figure out the cheapest tickets he could buy from California to Maine and send a check for that amount. Radio silence ensued, but not before he called me a half-wit in one e-mail exchange.
It's hard to say if there is any real value here but I was not about to send a check to strangers and hope for the best.
P.S. Brandon said there was never any guarantee travel would be on SWA. These guys are not honest.
This report was posted on Ripoff Report on 06/04/2013 01:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/United-Reservation-Services/Dallas-California-75240/United-Reservation-Services-This-company-makes-false-representations-about-gifts-to-enti-1056364. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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