• Report: #1006047

Complaint Review: United Reservation Services

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  • Submitted: Wed, January 30, 2013
  • Updated: Wed, May 28, 2014

  • Reported By: Don — Sebastopol California United States of America
United Reservation Services
Internet, Texas United States of America

United Reservation Services Wasted our time. Gave us worthless gifts. Tried to scam our money Internet, Texas

*Consumer Comment: It is a scam

*UPDATE Employee: No worries, sir, we understand completely.

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 My wife and I were contacted by United Reservation Services via postcard that we had won a free 8 day trip to the Caribbean plus free airfare, plus another free three day trip if we would attend a 90 minute sales pitch at a local hotel. Along with 5 other couples we watched a PowerPoint presentation and the pich man promised they could save us 40% to 60% on vacation costs, including cruises, hotels and airfare. We were asked to joint a travel club that cost $8995 plus other fees and yearly dues. They also asked if we owned a time share, which we do.



It sounded like a very good deal as we would save that amount of money in a few trips. An additional plus was that we could bring unlimited numbers of friends and family on these trips for the same reduced rates. They even hinted that we could actually make money off our friends by charging them a reasonable fee for their deeply discounted rates.



After the presentation a sales rep spoke to us individually but immediately handed us over to the manager when he found out we owned a time share. This individual offered to buy our "worthless" time share for $4000 credit toward the club fee and harped on and on about how time shares were such a bad deal. He showed us lists of "free" time shares on e-bay. He could actually buy our time share and rent it back to us for less than we paid in maintenance fees. This raised a red flag for me because if it was so worthless, why was he offering us $4000 for it?



When he found we still owed some money on the time share he stated that he couldn't make the deal but that for slightly reduced club services he would bring our fee down to around $3500. At this point it sounded like a marvelous deal and we were very close to buying in. Then he handed us back to the original sales rep who wanted to give us back the club services of the reduced price in lieu of the free travel packages promised. More red flags! If they were willing to drop the club initiation fees so dramatically, why didn't they offer us that deal in the first place? Also, they were offering us a lower deal than they had offered when trying to buy the time share, which meant they were trying to get our time share for free. Also, and this was highly suspicous, this deal was only available in the next few minutes and we had no opportunity to research their reputation or to talk to any of the more than "50,000" people that had jointed the club, or visit their website with all the great travel deals. More red flags.



Then we were told that the free airfare could not be used to get to the free cruise port, and that both the "free" trips and free airfare were subject to fees, taxes, and blackout dates. My spidey senses were calling out, "If it sounds too good to be true," and "The free trips aren't free." But the final flag was that if they were the big dogs in the travel industry, "largest in the world," why did they need to use an outside vender to to issue us the "free" trips and airfare? So in the end we walked out without giving them any money. All we lost was an evening of our time. My sense is, these guys are scam artists who can't deliver on what they promise. But I have no proof of that. I would love to hear from people who have actually paid their roughly $10,000 about their experiance with United Reservation Services.


This report was posted on Ripoff Report on 01/30/2013 10:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/United-Reservation-Services/Internet-Texas-/United-Reservation-Services-Wasted-our-time-Gave-us-worthless-gifts-Tried-to-scam-our-m-1006047. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

It is a scam

AUTHOR: Tasha - ()

Like you I went to the sales pitch, thought the $10000 was too much, but fell for the "free" gifts and $3300. My husband and I bought the package on Wednesday looked through it, we even tried to schedule a family vacation, but nothing worked like I expected. So Monday I tried to cancel.

Well I got a call back a day or two later. The contract says you have 3 business days, but SATURDAY is a business day. I've had it for almost 2 months now. The deals aren't worth it at all. Even he hotel weeks are places I've never heard of or $999. The hotels save about $5 off what you would pay buying it from hotels.com or somewhere, but we got a room cheaper buying from the hotel lobby. And the 'vacation resorts' are awhile away from the places we actually wanted to visit.

Long story short- dont waste you time or money. I basically gave away $3300 and I didn't even use the 'Free' cruise or buy one get one flights. That would have added to what I've already lost.

Oh and on top of my $3300 loss-->> I have to pay $199 EVERY year if I decide to keep it.

Good thing about the deal is transferable... I can sell it to someone I scam and get my money back.

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#2 UPDATE Employee

No worries, sir, we understand completely.

AUTHOR: Brandon - ()

Hi Sir! 

My name is Brandon Vidal, I am the Director of Owner Services w/ URS corporate in Dallas.  Let me first say that I and we completely understand your weariness.  We hear it and work with it every minute of every day.  The truth is our services are legitimate.  I would like to email you a list of the dates, places and savings our members are seeing on trips they've booked in Feb and March of this year for trips from May through the end of the year and saving hundreds and thousands of dollars.  I would also like to send you a list of the $199, $299 and $399 Hot Week deals we have in places such as, St. Maarten, Mazatlan, Barbados, Localita Costalphino or Siena in Italy, Puerto Vallarta, Ruidoso, and many others in the US!!!!!  We gain our customers a huge value in savings for their travel hopes.  Our Family limit is not unlimited, as you mentioned, though... You may have up to 5 family members who are registered with your membership, but depending on the package you purchase, you would have had unlimited USAGE, as often as you want. 

Either way, it is paramount that we address anyone who has ill feelings or misappropriations with our services and find out how we can improve in any way.  I personally have made a concerted effort to iron out wrinkles we have with our sales teams in the field.  I would like to talk with you momentarily so you can let me know if you'd like me to email you our savings info and examples of our customers' booked trips. 

My email is bvidal@unitedres.com.  I hope to hear from you soon, sir.  I am a Marine, we employ 5 other Marines here in our office and I am also a High School Varsity Lacrosse Coach for McKinney High School in McKinney, TX.  We are real, tangible, trustworthy hard-working people and want you to know that we care what you think.  I care what you think and I care about making things right.

Take care, I'm sorry that you felt turned off by our people, I would really like to know more about what you experienced in the meeting and hear suggestions from you on how to make them better.

I trust this finds you and yours in great health and greater spirit, sir.

Kindly,
Brandon S. Vidal
 
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