I had two A/C tune ups and a ductwork cleaning at my home by United Restoration on May 22, 2004. The $1,260.00 cost of the restoration service was excessive, actual cost represented on invoice was not presented or calculated correctly which resulted in overpayment, and was not performed or within the quality standards I would expect from a respected company.
Soon after ther company's service was performed I noted that the technician may not have completed the job as expected or guaranteed.
I requested a service manager be called in to verify the work was performed in accordance with industry standards. The scheduled appointment was set for Saturday, July 10, 2004. At 3:30 PM, I received a call from Chris M #618411 who indicated he would be serving my unit as he had performed the initial restoration order on May 22, 2004. Chris informed me that he would not be able to complete the service request for this day but instead offered to reschedule the appointment for Tuesday, July 13, 2004. On July 13, 2004, a United Restoration team (Jerie Hill #783440) was dispatched to my home at the address listed above. Chris M was not present. The service technician opened the sealed A/C units and provided the following report to me. The report findings are as follows:
Invoice indicates I was charged $125.00 for a Air Handler Capacitor; technician inspection revealed no capacitor was replaced; Invoice indicates I was charged $498.00 for two blowers (one supposedly cleaned in place at $100.00 discount) to be cleaned and sanitized; technician inspection revealed only one was cleaned and sanitized; Invoice indicates I was charged $398.00 for two coils to be cleaned and sanitized; technician inspection revealed both need to be cleaned and sanitized as mold is present; nvoice indicates I was charged $149.00 for sanitation (one A/C).
Technician indicates this is required again and $149.00 should have been for both A/C units; Invoice reveals I have been charged $98.00 for drain pan/line to be cleaned. This service is typically included when the coil and blower systems are cleaned. Chris M advised that all worked performed on the blower and coil had a one year warranty from date of service. This now turns out to be not true.
On July 14, 2004, Mr. Ian Berch (owner) sent me a letter in response to the service performed by his technicians on May 22, 2004 and the re-evaluated by his technicians on July 13, 2004. I have on numerous occasions left voice messages for Ian to which he has not returned my calls.
The implication by his technician Chris Moore of construction debris as the potential recontamination of the system is inaccurate and not possible. In fact, the original work order demonstrated the system which Chris was to have serviced had not been in operation at the time due to a weak circuit breaker. The system only became operational once we moved into the home on May 29, 2004.
Ian offered to inspect the blower, but not done, would conclude as his technicians have that the impacted debris is not recent (1 week old), but as a result of not being cleaned on May 22, 2004. As far as the construction, all construction (except for tile/carpet flooring installation) was completed prior to the work being performed by your company on May 22, 2004.
The issue of payment in excess of work performed and mis-representation by United Restoration & technicians is still the issue here. I have an invoice which clearly shows I was charged $125.00 for a Air Handler Capacitor which was not replaced; $498.00 for two blowers (one cleaned in place at $100.00 discount was not cleaned at all); $398.00 for two coils to be cleaned and sanitized which need to be redone due to poor cleaning and I was charged for $98.00 for drain pan/line to be cleaned which is typically included when the coil and blower systems are cleaned.
On July 27, 2004 I spoke with Ian and he agreed to send his service manager, Craig Peters (his eyes & ears) to my home to inspect work performed by yhis technicians on May 22, 2004. The scheduled appointment was set and confirmed for July 31, 2004 between the hours of 12:00 & 2:00.P.M.
On July 31, 2004 at 2:30 P.M. Mr. Peters contacted me and stated he was unavailable to meet with me as scheduled. We agreed to reschedule the inspection for August 7, 2004 between the hours of 12:00 to 2:00 P.M..
On August 7, 2004 at 3:00 P.M. Mr. Peterson contacted me and stated he was unavailable to meet with me as scheduled. We again agreed to reschedule the inspection for August 9, 2004 at 5:30 P.M..
On August 9, 2004 Mr. Peterson failed to show for this appointment.
On August 10, 2004 Craigcontacted me to settle settle this issue. Craig stated that Ian is willing to refund 10% of the $1,260.00 paid and to re-service my A/C unit and ducts at no cost. This amounts to $126.00 which does not cover the amount which was overpaid for service not rendered or parts not replaced and therefore is unacceptable. Mr. Luis Carrasquillo, Ian's Customer Service Manager offered me $190.00 and a waiver of my one-year warranty, which I also found unacceptable. I am left with no other alternate but to ligitcal the issue.