• Report: #751809

Complaint Review: United States Postal Service - Thousand Oaks California

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  • Submitted: Tue, July 12, 2011
  • Updated: Sat, August 13, 2011

  • Reported By: Shame On You — Calabasas California United States of America
United States Postal Service - Thousand Oaks California
3435 East Thousand Oaks Boulevard Thousand Oaks, C Thousand Oaks, California United States of America

United States Postal Service - Thousand Oaks California USPS Thousand Oaks ripoff, paid for service, incompetent, dereliction of duties, laziness, terrible customer service, Thousand Oaks, California

*Consumer Comment: At Least

*Consumer Comment: US Postal Service bad news continues with plan to terminate 120,000 workers

*UPDATE Employee: USPS complaints

*UPDATE Employee: USPS complaints

*Consumer Comment: You mean something would really happen

*Consumer Comment: Right Cathy!

*Consumer Comment: ....

*Consumer Comment: At Least

*Consumer Comment: Confused

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0Author 9Consumer 0Employee/Owner

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This is the absolute worst post office in the country. Several times I have paid to have mail delivered with a signature and they don't even attempt to deliver it. They always report "Undeliverable address", which is complete nonsense because we get tons of other mail here with the same address every day. Yesterday, I was expecting a very important package, that I paid extra for to get the signature again, and what do you know, "undeliverable address" again.

The do not go above and beyond the call of duty and they are terrible at customer service. There are no extra steps taken by the USPS to make sure people who PAY them to get their packages, actually receive them. 

Right now, I am typing this and the post office's official main telephone line is ringing for over 60 times.  I was "picked up" and disconnected purposely several times.  The time is 846am. They open at 830am.

It's no wonder why the government is totally screwed up. They don't answer their phones, they don't open until very late in the day, and they can't get packages delivered. Thank god for UPS and FED Ex. FU USPS.

It is unbelievable that a government subsidized service is allowed to operate this way

You're the worst!

This report was posted on Ripoff Report on 07/12/2011 08:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/United-States-Postal-Service-Thousand-Oaks-California/Thousand-Oaks-California-91362/United-States-Postal-Service-Thousand-Oaks-California-USPS-Thousand-Oaks-ripoff-paid-fo-751809. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 9Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

At Least

AUTHOR: mr rik - (USA)

They're not nabbing credit cards and stealing people's identity...

Like UPS does.
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#2 Consumer Comment

US Postal Service bad news continues with plan to terminate 120,000 workers

AUTHOR: MLS582 - (United States of America)

The news is just getting worse and worse for the U.S. Postal Service and for we Americans who rely on it. This time, the USPS is considering cutting up to 120,000 jobs.


It gets worse. In the draft document, the USPS acknowledges that to cut those jobs, it has to break labor contracts. The USPS further wants to cut costs by terminating the health care plans for its pensioners and many active employees, putting them into a USPS-administered plan.

This move is one of the latest in a desperate attempt by one of the nations largest employers to effect spending and cut costs. Unfortunately, its unlikely to be the last. US Postal Service plans to close 3,653 post offices.

The Post Office could be doing things that make people over work themselves, yet people are responsible for their own actions, and that could be part of the problem, or just being some people with a do not care attitude. Every thing people do, must be directed well, we are not machines, we should not act like machines, yet it takes a person, and their responses, to make things happen.

I had my share of silly things the Post Office did,, yet not all  Post Offices did this, they should send out replies for feedback, yet some replies may or may not not represent the true problem, some do represent the problem, therefore sometimes they do not realize the extent of the problem they have, or the human error that must be corrected, without doing the wrong things about it.

Unfortunately, in a very strange twist of fate, exactly 236 years to the day of Franklins founding of his post office, the operators of the Franklin branch, along with the postmasters of 3,653 other post offices throughout the nation, were informed that their branches are likely to be shut down.

On July 26, 1775, a guy by the name of Benjamin Franklin opened a post office at what is now 316 Market Street, in Philadelphia.

A fundamental service thats survived since Benjamin Franklins time might not make it another ten years unless the agency makes some radical changes to its business model and even fundamental approach and mission. Only time will tell.
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#3 UPDATE Employee

USPS complaints

AUTHOR: MissCarrie - (United States of America)

driving against the law??  To be honest the PostMaster actually does driver observations to make sure we are following all the laws of the roads...driving is something postal service takes extremely seriously!! I agree with all the other peoples posts about addresses.. its the most important thing on ur letter not ur name ..we can deliver or attempt to deliver a name to ur address ..but if the address is wrong we cannot deliver it unless we are absolutely sure that ur the person the letter is for and deliver it to the correct address.
As most carriers will agree we have many people with same names on our routes and most routes have btw 500-700 customers or more . I seen u were upset that they opened at 846 am and u felt that was very late in the day  how do u feel when a bank opens at 9 am is that evening for you? You thank GOD for UPS and FED ex  ..do they deliver your checks too? even ur tax returns? when it rains sleets and snows and ur roads are not plowed or big pot holes  what is 1 of the few services governed by law to go to ur house ? OOPs bet u didnt know but its the USPS !!!Thank GOD for us :)
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#4 UPDATE Employee

USPS complaints

AUTHOR: MissCarrie - (United States of America)

I am a mail carrier and i read the complaints about packages not being delivered and letters .

Alot of customers donot realize that they or the company they are doing business with use the wrong address and its very difficult for us to deliver your letters and packages,because we have many customers on our routes with the same names who live on your same road.

We cannot just deliver a package or a letter if we cannot match the correct address to the name because if we did the person who these things really belonged to would call and complain they are missing things ..Its a no win situation for us!! We arenot lazy we are doing our job and protecting our customers!

Another thing we are not funded by the Government ..your taxes don't pay for postal service and our salaries we make our money through the sales of stamps and packages and other delivery services we offer.

Please to all the people who complain about misdeliveries and the laziness of postal employees ..look at ur mail carefully and the information u are filling out on forwards and change of address cards or any other service u are using that involves ur address..Look to make sure all is correct before you complain
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#5 Consumer Comment

You mean something would really happen

AUTHOR: eekabeeka - (United States of America)

Do you really mean something other then wasting time would happen when the postmaster is contacted? You must think they really care. You must rarely go into a location and not hear their phone ring, and ring, and ring. They even endorse driving against state law.
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#6 Consumer Comment

Right Cathy!

AUTHOR: Inspector - (USA)

UPS and FEDEX also leaves the unsecured package on the doorstep or out in the open and claim no liability since it was delivered.
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#7 Consumer Comment

....

AUTHOR: Cathy22 - (United States of America)

Yeah I guess you can use UPS or Fed Ex, if you want to pay double.  If you live in an apartment or are receiving packages at a business with multiple suites and the full address isn't on the parcel usps has no way to know where to take the package for delivery. 
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#8 Consumer Comment

At Least

AUTHOR: mr rik - (USA)

They're not nabbing credit cards and stealing people's identity...

Like UPS does.
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#9 Consumer Comment

Confused

AUTHOR: Robert - (U.S.A.)

You state that YOU pay to have mail delivered with a signature which sounds like you are sending it out to another address.  But later on you state that you get tons of other mail "here", which sounds like that is your home/business.

So are you sending mail to yourself and paying for a signature or is this someone else who is sending it to you?

What type of an address is this?  House/Apt/Business/PO Box/Private Mail Box...

Is it a possibility that if it is just the ones with a signature that this happens to be a case where no one was available(or refuses) to sign for the package?

Have you actually gone into the post office and talked to the Postmaster?


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