• Report: #292463

Complaint Review: United States Postal Service, USPS

  • Submitted: Tue, December 18, 2007
  • Updated: Wed, December 05, 2012

  • Reported By:Kirkland Washington
United States Postal Service, USPS
475 Lenfant Plz SW Washington, District of Columbia U.S.A.

USPS Priority Mail Service Is Not A "ripoff", It Is A Fraud USPS charges extra for Priority Mail but the service does not exist. Washington District of Columbia

*Consumer Comment: UPS Store Not Much Better

*Consumer Suggestion: Priority Mail can be insured, thats why it is used

*Consumer Comment: Priority Mail time accepted is NOT the time accepted!

*Consumer Suggestion: Express mail has no value either

*Consumer Comment: Operative word..."irked."

*Consumer Comment: Seth! Adgillus

*Consumer Suggestion: Priority is different. I use both daily.

*Consumer Comment: USPS Mail Service Is Not Safe From Theft

*Consumer Comment: USPS Mail Service Is Not Safe From Theft

*Consumer Comment: USPS Mail Service Is Not Safe From Theft

*Consumer Comment: USPS Mail Service Is Not Safe From Theft

*UPDATE EX-employee responds: Yeah, you are right

*Consumer Comment: FYI III

*Consumer Comment: Corey...I agree

*UPDATE EX-employee responds: Something is up with this website

*UPDATE EX-employee responds: Here is my two cents worth as a former employee of the USPS

*UPDATE EX-employee responds: Here is my two cents worth as a former employee of the USPS

*UPDATE EX-employee responds: Here is my two cents worth as a former employee of the USPS

*UPDATE EX-employee responds: Here is my two cents worth as a former employee of the USPS

*UPDATE EX-employee responds: More Info Indeed

*Consumer Comment: Different Explanations

*UPDATE Employee: A little more info...

*Consumer Comment: The Issue is Speed AND Cost

*Consumer Comment: Here we go again with the "class action lawsuit" jibberish!

*Author of original report: NO difference between Priority Mail and First Class

*Author of original report: NO difference between Priority Mail and First Class

*Author of original report: NO difference between Priority Mail and First Class

*Author of original report: NO difference between Priority Mail and First Class

*Consumer Suggestion: Education on the differences between USPS Priority Mail and First Class Mail.

*Consumer Comment: USPS believes Less is More... Less SERVICE for you, More TIME OFF & HIGHER RATES for them!

*Consumer Comment: USPS believes Less is More... Less SERVICE for you, More TIME OFF & HIGHER RATES for them!

*Consumer Comment: USPS believes Less is More... Less SERVICE for you, More TIME OFF & HIGHER RATES for them!

*Consumer Comment: USPS believes Less is More... Less SERVICE for you, More TIME OFF & HIGHER RATES for them!

*Consumer Comment: FYI II

*Consumer Comment: USPS?........less than honest?

*Consumer Suggestion: FYI

*Consumer Suggestion: FYI

*Consumer Suggestion: FYI

*Consumer Suggestion: FYI

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The United States Postal Service charges several $4.60 to mail a letter via Priority Mail. This is in excess of ten times the price of a First Class stamp. Priority Mail is not a guaranteed service. Typically, I have been told that my Priority Mail letters would arrive in two days.

However, the reality is that they frequently take up to a week. I finally got irked enough to call the Post Office. Here is what I was told:

USPS: Priority Mail is not a guaranteed service.
Me: I realize that but it supposed to be faster than First Class, right?
USPS: No, Priority Mail is the same as First Class.
Me: Then why did I pay extra for Priority Mail?
USPS: Because you chose to.
Me: But why does it cost more?
USPS: I'm sorry sir. Priority Mail is treated the same as First Class.
Me: But it costs ten times more! Why did I pay extra?
USPS: [pause] You chose it.

My contention is that by calling Priority Mail "Priority Mail" but not making it a priority in any way over the lesser priced First Class, the USPS is misleading its customers in a fraudulent fashion and should be prosecuted. I would be very interested in seeing the USPS brought to justice and this practice stopped.

Seth!
Kirkland, Washington
U.S.A.

This report was posted on Ripoff Report on 12/18/2007 07:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/United-States-Postal-Service-USPS/Washington-District-of-Columbia-20260/USPS-Priority-Mail-Service-Is-Not-A-ripoff-It-Is-A-Fraud-USPS-charges-extra-for-Priorit-292463. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

UPS Store Not Much Better

AUTHOR: GH - (United States of America)

After reading this report on the USPS I want to share a experience I had with a UPS Store in Pilgrim Gardens Pa  a couple years ago. Rather that to carry and pay the airlines to bring some purchases home to Tampa Fl I shipped them via UPS. I went to the store and after the clerk did everything he quoted me the price of around 55 dollars and said it will be there on Wednesday which was 2 days. He never mentioned it was via there 2nd day air. I did know what he was pulling and said I wanted the regular ground shipping which was like 20 dollars. So beware of the UPS stores also, some do try to trick you in the higher rate. I believe there franchises so they do make commisions on sales. 
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#2 Consumer Suggestion

Priority Mail can be insured, thats why it is used

AUTHOR: Walter - (U.S.A.)

You miss the point of priority mail. It can be insured and you can pay for tracking thus ensuring proof of delivery. If you don't need insurance or tracking then go first class mail. It's that simple.

I use priority mail for international shipments, it is no faster than first class mainly because customs in foreign countries could care less about how much you paid for postage. I cannot track international priority parcels but I do have insurance which keeps everyone honest.

So don't rant at the USPS, you paid for something you did not need and USPS has always  been upfront that it was not guaranteed delivery. 
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#3 Consumer Comment

Priority Mail time accepted is NOT the time accepted!

AUTHOR: shebakesalot - (United States of America)

When priority mail states the time accepted, it is NOT the time the customer handed over the package to the USPS Postal Clerk. It is the time the shipping department received it in the MAIN FACILITY which is MILES AWAY from the post office you mailed it at! This "time accepted" is a nuisance and untrue because if you sell on ebay, the buyer may be mad at you, thinking you sent it later than you really did!
Priority mail is a rip off! Do NOT use it, if you can avoid it.
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#4 Consumer Suggestion

Express mail has no value either

AUTHOR: Paulb - (U.S.A.)

Here is another expamly of the federal government rip off of the citizens.  Do not under any cercumstances send an Express Mail package to the White House.  It is a waste of money.  The post office does not deliver to the White House for security reasons.  They send a courier to get the mail about once a week.  I had a package sit there for 7 days before they picked it up.  It is another example of the USPS charging for a service that they know by design that they cannot deliver.  It is a fraud and a lie.  The USPS may be wondering why they loose so much money and customers are migrating away from using snail mail.  I will not be dupped by this practice again.  Hopefully this will save our citizens money also and hasten the demise of the USPS for the out of touch organization that they are.
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#5 Consumer Comment

Operative word..."irked."

AUTHOR: rev.billy - (United States of America)

People seem to love to slam bureaucracy...particularly government bureaucracy...and I have certainly done my fair share of whining in that regard, but the assertion that the USPS is deliberately "fraudulant" and should be "prosecuted" is...well...absurd.

It's unreasonable to expect postal clerks who stand at a counter for hours on end reciting the same information not to be definitive automatons. They work for a huge agency...the second largest civilian employer in the U.S. behind guess who? It's simply a functional reality that an operation of that size has to standardize policy, and it must be a challenging job, dealing with lines of impatient ("irked") consumers who are more inclined to feel entitled than appreciative, and often seem to feel compelled to literally argue with the messengers of information they certainly didn't invent. I mean, imagine how ludicrous it would be to argue with a supermarket cashier about the price of oranges. Maybe that explains why "going postal" is a uniquely American catch-phrase.

In my opinion the USPS is the best deal going. The flat-rate boxes are a stroke of genius. Try to get a deal like that from the other guys. Try to Fedex a package general delivery to a homeless person. Try to get the other guys to forward your mail, for free, or hold it for extended periods of time. Try to get comparable media mail rates. Try to survive in the nonprofit world without bulk mail rates.

I have sold books online for many years. I worked in the publishing industry, where we relied exclusively on Fedex. I've worked for wholesalers who relied exclusively on UPS. All three have their advantages, and if you negotiate a volume contract the private carriers are often a better deal. Since USPS (sadly) ceased international ground (sea) delivery, the other carriers are commercially essential. However, bottom line, in all my years of business the USPS has been the the most reliable, the most versatile, and the most economical service available, and in my opinion we have the best postal system in the world.

I have one major complaint about the USPS...the way it has been used to suppress free speech...but I believe that evil is politically systemic, and a different debate. An invention of the blacksmith, not the fault of the tool.

In general, and in short, the history and logistics of the USPS are fascinating, and in my opinion, unfairly maligned.

http://en.wikipedia.org/wiki/United_States_Postal_Service

Rev Billy
Portland, OR
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#6 Consumer Comment

Seth! Adgillus

AUTHOR: Heliox - (United States of America)

Seth

I was reading a post you made elsewhere specifically Adgillus.
I knew Gary and Steve and the ship was Recovery 2.
I am trying to contact you. email me on this temporary address
(((Redacted)))

Regards

Ray


CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#7 Consumer Suggestion

Priority is different. I use both daily.

AUTHOR: The adam bartholomew - (U.S.A.)

Packages under 13oz can go either first class or priority.  Priority will always arrive at least 1 day faster.  I routinely ship using both services on a daily basis.  I print all my labels online through PayPal.  The packages shipped with first class mail take 2-4 days depending on location.  Some take upto 5 days.  
Priority packages take 2-3 days depending on location.  Most of them arrive in 2 days.  
USPS DOES NOT OFFER TRACKING ON NON-EXPRESS SHIPMENTS!!!!!
The service that many of you seem to think is tracking is actually DELIVERY CONFIRMATION.  Get a clue, its not tracking.  It may show some tracking along the way or it may not.  
Delivery confirmation is just that, confirmation of delivery.  THATS IT! If you want tracking you have to pay for Express Mail or go to FedEx or UPS.  
If you want a cheap and quick delivery (2-3 days) then UPS and FedEx ground options are out.  Their ground shipping is slow.  

Once you get a package over 13oz you have 3 options unless its a form of media ie books, movies, cds then you have 4 options.  
Express = overnight. Expensive.
Priority Mail travels by air just like first class but as I said heavier shipments DO NOT QUALIFY for first class. You can expect a 2-3 day delivery.
Parcel Post travels by ground.  Just like UPS and FedEx ground. Its SLOW.
Media Mail, AKA Book Rate, is for MEDIA ONLY.  Its cheaper than Parcel Post and just as slow.  

Heres another little known difference between Priority Mail and Parcel Post.  Priority mail is a full service option.  What does this mean??  Lets say Tom and Suzie both sell something on eBay to the same buyer,   dvd box sets.  They both go to the post office and they get the following options, $10 for Priority 2-3 day, $7 for parcel post 6-9 days and $5.50 for Media mail 6-9 days.  They each make your selection and mail it off.  Tom paid the extra money for Priority mail and Suzie saved her money and got Media mail.  
5 days later the buyer notifies Both tom and suzie that he moved and forgot to update his default shipping address on eBay and forgot to forward his mail.  The buyer has checked the Confirmation numbers online and discovered that both packages have been returned to sender.  No big deal right?  Wrong.
Toms priority package is almost back to him already.  It was returned via airmail and when its back it will be left on his door step.  
Suzie on the other hand now has to wait an additional 6 days or so.  PLUS when the package makes it to her house she gets a POSTAGE DUE NOTICE because she only gets one way service with Media mail/parcel post.

Getting back to the Priority vs First Class topic.  Priority is different!  If you are sending something qualifies for first class mail by weight then you can go either way.  Priority will almost always arrive a day earlier because they make it a priority.  
It leaves earlier in the day.  It goes on a different plane and its processed in a different location.  

Priority mail arrives at your local Post office at 5am. first class arrives at 8:30am.  
If you do not agree then try this.  

Send 10 packages 1st class and 10 packages priority.  Use delivery confirmation on each package.  You will see as I have that Priority travels faster and when you are selling on eBay faster delivery = happier customers, better feedback and in turn more business. 

Heres another question.  If priority and first class are the same why is it that when I mail packages to Canada or the UK Priority mail arrives in 6-9 days and First class arrives in 10-20 days?  They are obviously not the same. 

Priority is faster.  End of story


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#8 Consumer Comment

USPS Mail Service Is Not Safe From Theft

AUTHOR: Rpie - (U.S.A.)

I have read the comments in this post and it has been my experience that USPS priority service almost never arrives in 2 to 3 days as they suggest , unless it is shipped within a state or a border state to the final destination. There is also the issue of safety. I purchased an item on Ebay and the seller shipped by priority USPS service in my home state of NC. After about four days I began to wonder where the package was and contacted the seller. He had taken the package to his local post office in Raleigh and it was transferred to a Post Office in Charlotte and that was the last anyone saw it except for a thief who apparently worked at the post office.

A complaint was filed with a postal inspector, but that is a joke as is their tracking number system, which only identifies when a package has been delivered. Even this is not 100% as I once had a package sent to me with the correct address on it, but somehow the barcode was misread by the scanner and it was delivered to a business hundreds of miles from my location, in spite of the fact the actual address on the package was not the same as where they delivered it to.So buyer beware. USPS does not provide a service comparable to UPS or FEDEX.

I personally would not ship large, valuable, or one of a kind items by USPS. They lack accountability.
While it would not be fair to stereotype all USPS workers , I can say they have a lot of employees that do not serve their customers well. As a former government employee "not USPS", I can say that USPS like other government agencies suffer from the same problem. Poor Management.
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#9 Consumer Comment

USPS Mail Service Is Not Safe From Theft

AUTHOR: Rpie - (U.S.A.)

I have read the comments in this post and it has been my experience that USPS priority service almost never arrives in 2 to 3 days as they suggest , unless it is shipped within a state or a border state to the final destination. There is also the issue of safety. I purchased an item on Ebay and the seller shipped by priority USPS service in my home state of NC. After about four days I began to wonder where the package was and contacted the seller. He had taken the package to his local post office in Raleigh and it was transferred to a Post Office in Charlotte and that was the last anyone saw it except for a thief who apparently worked at the post office.

A complaint was filed with a postal inspector, but that is a joke as is their tracking number system, which only identifies when a package has been delivered. Even this is not 100% as I once had a package sent to me with the correct address on it, but somehow the barcode was misread by the scanner and it was delivered to a business hundreds of miles from my location, in spite of the fact the actual address on the package was not the same as where they delivered it to.So buyer beware. USPS does not provide a service comparable to UPS or FEDEX.

I personally would not ship large, valuable, or one of a kind items by USPS. They lack accountability.
While it would not be fair to stereotype all USPS workers , I can say they have a lot of employees that do not serve their customers well. As a former government employee "not USPS", I can say that USPS like other government agencies suffer from the same problem. Poor Management.
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#10 Consumer Comment

USPS Mail Service Is Not Safe From Theft

AUTHOR: Rpie - (U.S.A.)

I have read the comments in this post and it has been my experience that USPS priority service almost never arrives in 2 to 3 days as they suggest , unless it is shipped within a state or a border state to the final destination. There is also the issue of safety. I purchased an item on Ebay and the seller shipped by priority USPS service in my home state of NC. After about four days I began to wonder where the package was and contacted the seller. He had taken the package to his local post office in Raleigh and it was transferred to a Post Office in Charlotte and that was the last anyone saw it except for a thief who apparently worked at the post office.

A complaint was filed with a postal inspector, but that is a joke as is their tracking number system, which only identifies when a package has been delivered. Even this is not 100% as I once had a package sent to me with the correct address on it, but somehow the barcode was misread by the scanner and it was delivered to a business hundreds of miles from my location, in spite of the fact the actual address on the package was not the same as where they delivered it to.So buyer beware. USPS does not provide a service comparable to UPS or FEDEX.

I personally would not ship large, valuable, or one of a kind items by USPS. They lack accountability.
While it would not be fair to stereotype all USPS workers , I can say they have a lot of employees that do not serve their customers well. As a former government employee "not USPS", I can say that USPS like other government agencies suffer from the same problem. Poor Management.
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#11 Consumer Comment

USPS Mail Service Is Not Safe From Theft

AUTHOR: Rpie - (U.S.A.)

I have read the comments in this post and it has been my experience that USPS priority service almost never arrives in 2 to 3 days as they suggest , unless it is shipped within a state or a border state to the final destination. There is also the issue of safety. I purchased an item on Ebay and the seller shipped by priority USPS service in my home state of NC. After about four days I began to wonder where the package was and contacted the seller. He had taken the package to his local post office in Raleigh and it was transferred to a Post Office in Charlotte and that was the last anyone saw it except for a thief who apparently worked at the post office.

A complaint was filed with a postal inspector, but that is a joke as is their tracking number system, which only identifies when a package has been delivered. Even this is not 100% as I once had a package sent to me with the correct address on it, but somehow the barcode was misread by the scanner and it was delivered to a business hundreds of miles from my location, in spite of the fact the actual address on the package was not the same as where they delivered it to.So buyer beware. USPS does not provide a service comparable to UPS or FEDEX.

I personally would not ship large, valuable, or one of a kind items by USPS. They lack accountability.
While it would not be fair to stereotype all USPS workers , I can say they have a lot of employees that do not serve their customers well. As a former government employee "not USPS", I can say that USPS like other government agencies suffer from the same problem. Poor Management.
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#12 UPDATE EX-employee responds

Yeah, you are right

AUTHOR: Heretoshedsomelight - (U.S.A.)

The post office stood to make way more money by sending it insured mail instead of registered. Sadly, it has become all about getting the customer to spend as much money as possible and not about what they really want. I am ashamed to say I have been there and done that. They are trying to run the post office like big business. And I guess that is the world we live in today. The post office used to be a place a person trusted, where you ran into friends, and lots of towns the center of the community. Not anymore, nobody enjoys the experience any longer.
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#13 Consumer Comment

FYI III

AUTHOR: Cory - (U.S.A.)

Posted about this before but sense it shows how crooked the post office can be, I'll do it again. Couple years ago I sent Dad who was 74 to the post office with a package valued at $5,000 that I had wrapped and told him to send REGISTERED WITH POSTAL INSURANCE. You have to wrap the package in a special way. It should have cost around $11. When he gets home he calls me and tells me it cost FIFTY ONE DOLLARS. I'm pissed as hell.

The next day he brings in the receipt and I find that the package has been sent plain INSURED. I asked him why he sent it that way and he tells me the clerk said it was BETTER to send it that way, it would get there faster. Now I'm really pissed. I could care less had fast it got there, only that it did get there. I paid almost FIVE times the amount for less coverage. The reason they charge five times the postage is because they "lose" so many "insured" packages cause no one is held responsible for the loss. With REGISTER WITH INSURANCE packages, someone signs all the way down the line and is held accountable so they don't "lose" very many of those package cause their job's on the line. After FOUR trips to the post office and NEVER being able to meet with the station manager, his stand-in went ahead and refunded my money. This was after the clerk who had done the transaction with my father admitted he had asked for registered with postal ins. The same clerk gave me the refund but complained that he had never given a refund before. The stand-in was smart enough to understand I was ready to go to the local TV stations and contact AARP about how the post office was screwing over older folks. Smart man.
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#14 Consumer Comment

Corey...I agree

AUTHOR: Jeff - (U.S.A.)

It is just a sticker, you somehow pay a premium for a sticker over stamps, just so they say they can take "extra care" of your package...tragic. I started selling baseball cards on Ebay, and for my shipping I put I would ship USPS...even though you could just put stamps on them and send them regular mail. I put them in a little bubble envelope and took them to the PO. They each had a differant price, even though they were the same exact thing. I never did say anything, I just didn't get it. It ranged from $1.45 to $1.75. I then shipped the next package regular mail, I weighed it and it came out to approximetly $.75. These blind fees that the USPS uses is not cool.
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#15 UPDATE EX-employee responds

Something is up with this website

AUTHOR: Heretoshedsomelight - (U.S.A.)

I posted information and comments on this website yesterday. They were posted yesterday and now are gone. What is going on? They were truthful and not negative. I did however state many facts about the USPS's practices. Comments may have been something the post office would not want the public to know.
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#16 UPDATE EX-employee responds

Here is my two cents worth as a former employee of the USPS

AUTHOR: Heretoshedsomelight - (U.S.A.)

First of all I am not here to tear down the USPS. I am here to let you the consumers know what I learnt while working for the USPS.
The clerks are under a lot of pressure to up sell. So much so they are not supposed to mention any classes of mail except for priority mail or express mail. They call these services their premier services and they are the most expensive services. And sometimes they aren't all that great. The clerks are not to mention parcel post, this is the slowest traveling mail for merchandise and is cheaper than priority or express mail, it travels by truck and usually takes about 8 to 10 days to travel across the country.

Depending on how far you are shipping sometimes it may only be a few cents less than priority mail, but if you are shipping across the country there is a big difference in price as parcel shipping costs are now determined by weight, size, and zone. Media mail is only for books, dvd's, cd's, or vhs cassettes. It is very cheap but has very slow travel times. Media mail is often opened for inspection because so many people abuse this service. I believe in 2006 the post office caught 24 million dollars in revenue by inspecting media mail packages. Bound printed matter is available for catalogs, but you must open an account on USPS.com and print off your postage there to use this service. I think the post office is trying to make it harder for people to use the cheaper services. Trying to force the public to use the more expensive services even when that is not what the customer wants or needs.

Don't go into the post office and say I want to send this the cheapest way, because most of the time the clerk will go ahead and send it priority mail anyway, this is the cheapest of the premier services. Every office is tracked for its premier services sales. Goal I think is to sell premier services 88% of the time. If a clerk doesn't reach those numbers they at some point will be called into the supervisor's office and be asked why aren't they meeting the unit goals and how can the supervisors help them meet goal? To me I think, "what kind of question is that?" It always seemed like a veiled threat to me.

The post office is big on the GIST concept. This is greet, inquire, suggest, and thank. Many questions go along with this concept. They are to inquire about the contents; is there anything fragile, liquid, perishable, or potentially hazardous. Push the premier services, priority and express mail. They are to suggest and explain 2 extra services, such as delivery confirmation so a customer can go online and find out when an item arrives, or insurance to protect against loss or damage. They are then to suggest you buy at least two extra items such as, stamps, stamped envelopes, or postcards. So the next time you go to the post office and are being asked all these questions know that the clerks are required to do this and probably aren't enjoying it anymore than you are.

At all costs the clerks are supposed to upsell. Management has even passed out bulletins saying how much money the post office makes per express mail piece, priority mail piece, parcel post piece, or media mail piece. I was being auditted once (this is when a supervisor stands behind you and makes sure you are asking all of the required questions) a sweet little old lady stepped up to my window and said I need this letter to get there no later than day after tomorrow. The letter was going to a town about 15 miles away. I started with my sales pitch and she bit on express mail for a whopping $16.45. I felt so bad, that letter would have made it to its destination the next day with just a stamp because it was so close by. The supervisor was okay with this.

All I can say about special services is know what you really need. Certified mail does not speed a mail piece up. It has be signed for and is scanned in when it is accepted by the USPS, scanned when it is attempted, and scanned as delivered when it is delivered. This is the best proof of mailing evidence available. The government uses this service, as does the IRS, most other government agencies, courts, and most businesses. Even if for some reason it does not arrive if you keep this stub it is usually proof enough you sent the item and in a timely manner. Delivery confirmation will get you an acceptance scan and a delivery scan and nothing else. You can prove it was delivered somewhere but not to whom or even if it was delivered to the correct address.

Registered mail in my experience has been a great service. It is slowed up a lot because it is so secure. It is logged in by hand wherever it goes. It will do you no good to upgrade to a faster mail service with registered mail. Because of the high security you cannot speed registered mail up. Insured mail can be a good service. This is the only service besides registered mail that will get a customer any type of reimbursement if the items being shipped were lost or damaged. The tricky thing is items have to be properly packaged. A good rule of thumb is that if you are mailing something breakable stuff it so tightly with bubble wrap or popcorn that when you shake the box the items inside do not move. Also if contents are damaged or broken if there is no visible damage to the outside of the box the post office will not pay the claim.

If you do file a claim you do have to provide proof of value, such as a detailed receipt, invoice, or credit card statement. Express mail is the only service that has full time tracking and a guaranteed delivery time and date. If it is late you get a full refund. It is scanned in at every distribution point it hits. It is also signed for and has $100.00 of insurance, you can purchase more insurance if you need too. If you use this service be sure to track it over the internet. In my experience there are lots of express mail failures that people don't know about. I could go on but these are the most commonly used services.

Sadly, by making things so difficult, secretive, and I feel dishonest the USPS is losing the trust of the public.

I hope this helps someone.
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#17 UPDATE EX-employee responds

Here is my two cents worth as a former employee of the USPS

AUTHOR: Heretoshedsomelight - (U.S.A.)

First of all I am not here to tear down the USPS. I am here to let you the consumers know what I learnt while working for the USPS.
The clerks are under a lot of pressure to up sell. So much so they are not supposed to mention any classes of mail except for priority mail or express mail. They call these services their premier services and they are the most expensive services. And sometimes they aren't all that great. The clerks are not to mention parcel post, this is the slowest traveling mail for merchandise and is cheaper than priority or express mail, it travels by truck and usually takes about 8 to 10 days to travel across the country.

Depending on how far you are shipping sometimes it may only be a few cents less than priority mail, but if you are shipping across the country there is a big difference in price as parcel shipping costs are now determined by weight, size, and zone. Media mail is only for books, dvd's, cd's, or vhs cassettes. It is very cheap but has very slow travel times. Media mail is often opened for inspection because so many people abuse this service. I believe in 2006 the post office caught 24 million dollars in revenue by inspecting media mail packages. Bound printed matter is available for catalogs, but you must open an account on USPS.com and print off your postage there to use this service. I think the post office is trying to make it harder for people to use the cheaper services. Trying to force the public to use the more expensive services even when that is not what the customer wants or needs.

Don't go into the post office and say I want to send this the cheapest way, because most of the time the clerk will go ahead and send it priority mail anyway, this is the cheapest of the premier services. Every office is tracked for its premier services sales. Goal I think is to sell premier services 88% of the time. If a clerk doesn't reach those numbers they at some point will be called into the supervisor's office and be asked why aren't they meeting the unit goals and how can the supervisors help them meet goal? To me I think, "what kind of question is that?" It always seemed like a veiled threat to me.

The post office is big on the GIST concept. This is greet, inquire, suggest, and thank. Many questions go along with this concept. They are to inquire about the contents; is there anything fragile, liquid, perishable, or potentially hazardous. Push the premier services, priority and express mail. They are to suggest and explain 2 extra services, such as delivery confirmation so a customer can go online and find out when an item arrives, or insurance to protect against loss or damage. They are then to suggest you buy at least two extra items such as, stamps, stamped envelopes, or postcards. So the next time you go to the post office and are being asked all these questions know that the clerks are required to do this and probably aren't enjoying it anymore than you are.

At all costs the clerks are supposed to upsell. Management has even passed out bulletins saying how much money the post office makes per express mail piece, priority mail piece, parcel post piece, or media mail piece. I was being auditted once (this is when a supervisor stands behind you and makes sure you are asking all of the required questions) a sweet little old lady stepped up to my window and said I need this letter to get there no later than day after tomorrow. The letter was going to a town about 15 miles away. I started with my sales pitch and she bit on express mail for a whopping $16.45. I felt so bad, that letter would have made it to its destination the next day with just a stamp because it was so close by. The supervisor was okay with this.

All I can say about special services is know what you really need. Certified mail does not speed a mail piece up. It has be signed for and is scanned in when it is accepted by the USPS, scanned when it is attempted, and scanned as delivered when it is delivered. This is the best proof of mailing evidence available. The government uses this service, as does the IRS, most other government agencies, courts, and most businesses. Even if for some reason it does not arrive if you keep this stub it is usually proof enough you sent the item and in a timely manner. Delivery confirmation will get you an acceptance scan and a delivery scan and nothing else. You can prove it was delivered somewhere but not to whom or even if it was delivered to the correct address.

Registered mail in my experience has been a great service. It is slowed up a lot because it is so secure. It is logged in by hand wherever it goes. It will do you no good to upgrade to a faster mail service with registered mail. Because of the high security you cannot speed registered mail up. Insured mail can be a good service. This is the only service besides registered mail that will get a customer any type of reimbursement if the items being shipped were lost or damaged. The tricky thing is items have to be properly packaged. A good rule of thumb is that if you are mailing something breakable stuff it so tightly with bubble wrap or popcorn that when you shake the box the items inside do not move. Also if contents are damaged or broken if there is no visible damage to the outside of the box the post office will not pay the claim.

If you do file a claim you do have to provide proof of value, such as a detailed receipt, invoice, or credit card statement. Express mail is the only service that has full time tracking and a guaranteed delivery time and date. If it is late you get a full refund. It is scanned in at every distribution point it hits. It is also signed for and has $100.00 of insurance, you can purchase more insurance if you need too. If you use this service be sure to track it over the internet. In my experience there are lots of express mail failures that people don't know about. I could go on but these are the most commonly used services.

Sadly, by making things so difficult, secretive, and I feel dishonest the USPS is losing the trust of the public.

I hope this helps someone.
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#18 UPDATE EX-employee responds

Here is my two cents worth as a former employee of the USPS

AUTHOR: Heretoshedsomelight - (U.S.A.)

First of all I am not here to tear down the USPS. I am here to let you the consumers know what I learnt while working for the USPS.
The clerks are under a lot of pressure to up sell. So much so they are not supposed to mention any classes of mail except for priority mail or express mail. They call these services their premier services and they are the most expensive services. And sometimes they aren't all that great. The clerks are not to mention parcel post, this is the slowest traveling mail for merchandise and is cheaper than priority or express mail, it travels by truck and usually takes about 8 to 10 days to travel across the country.

Depending on how far you are shipping sometimes it may only be a few cents less than priority mail, but if you are shipping across the country there is a big difference in price as parcel shipping costs are now determined by weight, size, and zone. Media mail is only for books, dvd's, cd's, or vhs cassettes. It is very cheap but has very slow travel times. Media mail is often opened for inspection because so many people abuse this service. I believe in 2006 the post office caught 24 million dollars in revenue by inspecting media mail packages. Bound printed matter is available for catalogs, but you must open an account on USPS.com and print off your postage there to use this service. I think the post office is trying to make it harder for people to use the cheaper services. Trying to force the public to use the more expensive services even when that is not what the customer wants or needs.

Don't go into the post office and say I want to send this the cheapest way, because most of the time the clerk will go ahead and send it priority mail anyway, this is the cheapest of the premier services. Every office is tracked for its premier services sales. Goal I think is to sell premier services 88% of the time. If a clerk doesn't reach those numbers they at some point will be called into the supervisor's office and be asked why aren't they meeting the unit goals and how can the supervisors help them meet goal? To me I think, "what kind of question is that?" It always seemed like a veiled threat to me.

The post office is big on the GIST concept. This is greet, inquire, suggest, and thank. Many questions go along with this concept. They are to inquire about the contents; is there anything fragile, liquid, perishable, or potentially hazardous. Push the premier services, priority and express mail. They are to suggest and explain 2 extra services, such as delivery confirmation so a customer can go online and find out when an item arrives, or insurance to protect against loss or damage. They are then to suggest you buy at least two extra items such as, stamps, stamped envelopes, or postcards. So the next time you go to the post office and are being asked all these questions know that the clerks are required to do this and probably aren't enjoying it anymore than you are.

At all costs the clerks are supposed to upsell. Management has even passed out bulletins saying how much money the post office makes per express mail piece, priority mail piece, parcel post piece, or media mail piece. I was being auditted once (this is when a supervisor stands behind you and makes sure you are asking all of the required questions) a sweet little old lady stepped up to my window and said I need this letter to get there no later than day after tomorrow. The letter was going to a town about 15 miles away. I started with my sales pitch and she bit on express mail for a whopping $16.45. I felt so bad, that letter would have made it to its destination the next day with just a stamp because it was so close by. The supervisor was okay with this.

All I can say about special services is know what you really need. Certified mail does not speed a mail piece up. It has be signed for and is scanned in when it is accepted by the USPS, scanned when it is attempted, and scanned as delivered when it is delivered. This is the best proof of mailing evidence available. The government uses this service, as does the IRS, most other government agencies, courts, and most businesses. Even if for some reason it does not arrive if you keep this stub it is usually proof enough you sent the item and in a timely manner. Delivery confirmation will get you an acceptance scan and a delivery scan and nothing else. You can prove it was delivered somewhere but not to whom or even if it was delivered to the correct address.

Registered mail in my experience has been a great service. It is slowed up a lot because it is so secure. It is logged in by hand wherever it goes. It will do you no good to upgrade to a faster mail service with registered mail. Because of the high security you cannot speed registered mail up. Insured mail can be a good service. This is the only service besides registered mail that will get a customer any type of reimbursement if the items being shipped were lost or damaged. The tricky thing is items have to be properly packaged. A good rule of thumb is that if you are mailing something breakable stuff it so tightly with bubble wrap or popcorn that when you shake the box the items inside do not move. Also if contents are damaged or broken if there is no visible damage to the outside of the box the post office will not pay the claim.

If you do file a claim you do have to provide proof of value, such as a detailed receipt, invoice, or credit card statement. Express mail is the only service that has full time tracking and a guaranteed delivery time and date. If it is late you get a full refund. It is scanned in at every distribution point it hits. It is also signed for and has $100.00 of insurance, you can purchase more insurance if you need too. If you use this service be sure to track it over the internet. In my experience there are lots of express mail failures that people don't know about. I could go on but these are the most commonly used services.

Sadly, by making things so difficult, secretive, and I feel dishonest the USPS is losing the trust of the public.

I hope this helps someone.
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#19 UPDATE EX-employee responds

Here is my two cents worth as a former employee of the USPS

AUTHOR: Heretoshedsomelight - (U.S.A.)

First of all I am not here to tear down the USPS. I am here to let you the consumers know what I learnt while working for the USPS.
The clerks are under a lot of pressure to up sell. So much so they are not supposed to mention any classes of mail except for priority mail or express mail. They call these services their premier services and they are the most expensive services. And sometimes they aren't all that great. The clerks are not to mention parcel post, this is the slowest traveling mail for merchandise and is cheaper than priority or express mail, it travels by truck and usually takes about 8 to 10 days to travel across the country.

Depending on how far you are shipping sometimes it may only be a few cents less than priority mail, but if you are shipping across the country there is a big difference in price as parcel shipping costs are now determined by weight, size, and zone. Media mail is only for books, dvd's, cd's, or vhs cassettes. It is very cheap but has very slow travel times. Media mail is often opened for inspection because so many people abuse this service. I believe in 2006 the post office caught 24 million dollars in revenue by inspecting media mail packages. Bound printed matter is available for catalogs, but you must open an account on USPS.com and print off your postage there to use this service. I think the post office is trying to make it harder for people to use the cheaper services. Trying to force the public to use the more expensive services even when that is not what the customer wants or needs.

Don't go into the post office and say I want to send this the cheapest way, because most of the time the clerk will go ahead and send it priority mail anyway, this is the cheapest of the premier services. Every office is tracked for its premier services sales. Goal I think is to sell premier services 88% of the time. If a clerk doesn't reach those numbers they at some point will be called into the supervisor's office and be asked why aren't they meeting the unit goals and how can the supervisors help them meet goal? To me I think, "what kind of question is that?" It always seemed like a veiled threat to me.

The post office is big on the GIST concept. This is greet, inquire, suggest, and thank. Many questions go along with this concept. They are to inquire about the contents; is there anything fragile, liquid, perishable, or potentially hazardous. Push the premier services, priority and express mail. They are to suggest and explain 2 extra services, such as delivery confirmation so a customer can go online and find out when an item arrives, or insurance to protect against loss or damage. They are then to suggest you buy at least two extra items such as, stamps, stamped envelopes, or postcards. So the next time you go to the post office and are being asked all these questions know that the clerks are required to do this and probably aren't enjoying it anymore than you are.

At all costs the clerks are supposed to upsell. Management has even passed out bulletins saying how much money the post office makes per express mail piece, priority mail piece, parcel post piece, or media mail piece. I was being auditted once (this is when a supervisor stands behind you and makes sure you are asking all of the required questions) a sweet little old lady stepped up to my window and said I need this letter to get there no later than day after tomorrow. The letter was going to a town about 15 miles away. I started with my sales pitch and she bit on express mail for a whopping $16.45. I felt so bad, that letter would have made it to its destination the next day with just a stamp because it was so close by. The supervisor was okay with this.

All I can say about special services is know what you really need. Certified mail does not speed a mail piece up. It has be signed for and is scanned in when it is accepted by the USPS, scanned when it is attempted, and scanned as delivered when it is delivered. This is the best proof of mailing evidence available. The government uses this service, as does the IRS, most other government agencies, courts, and most businesses. Even if for some reason it does not arrive if you keep this stub it is usually proof enough you sent the item and in a timely manner. Delivery confirmation will get you an acceptance scan and a delivery scan and nothing else. You can prove it was delivered somewhere but not to whom or even if it was delivered to the correct address.

Registered mail in my experience has been a great service. It is slowed up a lot because it is so secure. It is logged in by hand wherever it goes. It will do you no good to upgrade to a faster mail service with registered mail. Because of the high security you cannot speed registered mail up. Insured mail can be a good service. This is the only service besides registered mail that will get a customer any type of reimbursement if the items being shipped were lost or damaged. The tricky thing is items have to be properly packaged. A good rule of thumb is that if you are mailing something breakable stuff it so tightly with bubble wrap or popcorn that when you shake the box the items inside do not move. Also if contents are damaged or broken if there is no visible damage to the outside of the box the post office will not pay the claim.

If you do file a claim you do have to provide proof of value, such as a detailed receipt, invoice, or credit card statement. Express mail is the only service that has full time tracking and a guaranteed delivery time and date. If it is late you get a full refund. It is scanned in at every distribution point it hits. It is also signed for and has $100.00 of insurance, you can purchase more insurance if you need too. If you use this service be sure to track it over the internet. In my experience there are lots of express mail failures that people don't know about. I could go on but these are the most commonly used services.

Sadly, by making things so difficult, secretive, and I feel dishonest the USPS is losing the trust of the public.

I hope this helps someone.
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#20 UPDATE EX-employee responds

More Info Indeed

AUTHOR: Vinny - (U.S.A.)

I really don't want to turn this into a "thread" type of discussion, but there are so many issues with the post from Ember, that I must address them individually...



I am a former Christmas Casual USPS employee, and was involved with the Shipping industry in several capacities, including management for nearly 10 years. I am no longer involved with that industry, so I have no agenda or motive for gain other than sharing TRUTH in what I am saying here.




The above stands in stark contrast to what I was told flat out by a USPS window clerk a week ago, which confirmed my suspicions, and paraphrased is as follows...

Yes, First Class Mail/Parcels and Priority Mail do travel in separate containers, but IN THE SAME TRUCK, except for Christmas time. There is NO extra processing or expediting of Priority Mail, again, except for the Christmas season.




Please forward the PROOF that this is the case, especially since your own website makes NO distinction in expected delivery times. They are both listed as 3 days or less. Now, if one service is in fact faster, why isn't it listed as such? Also if USPS is so certain of this alleged expedited service, why is it no longer guaranteed?




Yes, a whopping $0.10 at the window, and $0.18 electronically. Meantime you charge a minimum of $2.00 more to send a parcel/letter under 13 oz via Priority Mail vs. First Class, and it will arrive to it's destination in the SAME time frame.





I never stated it was nationwide, however I am still wondering why the offices felt they were entitled to these early closings in a BUSY area where customers were being TURNED AWAY at 3pm by clerks who just couldn't wait to close. Honestly, I never saw the clerks at the station I was at on New Years Eve work so fast in all my years of going there. By the way, there was NO 1 week notice of this happening at any of the stations in my area.




Please forward me the information on how I can become one of these alleged "mystery shoppers", because at least this area needs a serious wake up call.




Many are as slow as molasses in January at the window, and as you are undoubtedly aware that has long been a common complaint of patrons, and a running joke for many years. Eight years into the 21st Century I personally haven't seen any change in that regard.




Your costs have gone up steadily like clockwork over the years, regardless of fuel rates, etc. I'd like to see the proof that your service levels have improved incrementally to match those price increases that have been passed on to the consumer. Feel free to forward those verifiable statistics.
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#21 Consumer Comment

Different Explanations

AUTHOR: M - (U.S.A.)

I ordered an item for the Christmas Holidays. I got a USPS "tracking number" from the shipper. I ordered other shipments on different days from the same shipper. 2 of the shipments arrived(1 via fed ex and one via USPS). The 3rd, still has not arrived.

The tracking info shows a date of Dec. 21st(the item was shipped on 12/13) and says, "accepted at my town, PO". It has never said delivered or attempted to deliver. My local PO says, they don't have it nor have they ever received/processed it. They acknowledge it has not been delivered. The 1-800 # reps for USPS say, that "accepted at my town, PO" means that my local PO DOES HAVE IT.

The shipper, thinks I am trying to scam them. I am still, as of today fighting the shipper and USPS. It would really help if they changed their tracking system!! It would at least be nice if the CSR's at 1-800 and the local postal employees could AGREE on what the tracking updates MEAN.
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#22 UPDATE Employee

A little more info...

AUTHOR: Ember - (U.S.A.)

I am a Postal Clerk. I wanted to take a few moments to comment on this post. First, the issue of Priority Mail. It is NOT the same as First Class mail. We do not handle it the same. Priority Mail has its own delivery system. It is shipped in different containers and leaves individual stations before First Class and Parcel Post. It is even processed differently in the Plants. It usually arrives a day faster than first class. Only Express Mail is faster. In addition, we provide free mailing tools for Priority Mail, such as tape, boxes, labels, and envelopes. We, also, give a discount on Delivery Confirmation with Priority, which has a 98% minimum success rate, by the way.

The confusion may lie in the fact that First Class mail only applies up to 13 oz. After 13 oz., "First Class" shipping would be Priority Mail. This is due, in part, because Non-First Class would be delivered by truck instead of by Air in most cases. Shipping by ground/truck is understood to be Parcel Post. It is slower and cheaper. This may be what the clerk was trying to convey. First Class and Priority will both be Air.

My office did not close early for Christmas Eve even though we had approximately five customers all day. My Postmaster was worried that a customer would need us, so we stayed open. We did close early on New Year's Eve after he saw how few customers did come in. We are required to post advance warnings of such closings. I believe the minimum is a week.

I cannot imagine where your hostility for the USPS originated, but I can tell you that the window is mystery shopped all the time for quality control. We take service very seriously. As for the last time I saw a clerk sweat, that would be today. Clerks do not handle the window only.

Usually by the time you see us, we have already been at work for hours breaking down the mail and distributing it to carriers. We have scars, torn muscles, and bruises to prove it. We are the United States Postal Service and are solely funded by revenue from Postal Products. We take pride in our work, and we do it better than any other shipper on the planet. No one else can handle the volume of mail that we do, match our dependability, and do it all for the cost of current postage with today's fuel costs.
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#23 Consumer Comment

The Issue is Speed AND Cost

AUTHOR: Vinny - (U.S.A.)

From the USPS website:

http://www.usps.com/rates/first-class-mail-rates.htm

"First Class Mail: Speed = 1-3 Days"

http://www.usps.com/shipping/prioritymail.htm

Priority Mail: "Now you can have delivery of documents and packages made in an AVERAGE of 2 to 3 days"

So much for ANY difference whatsoever with speed of delivery!


Now cost...

http://pe.usps.com/text/dmm300/ratesandfees.htm#wp1025272

"First-Class Mail is used for personal and business correspondence. It includes postcards, letters, large envelopes, small packages, and any mailable item weighing 13 ounces or less. Pieces over 13 ounces can be sent as Priority Mail."


DELIVERY CONFIRMATION:

First-Class Mail (parcels only)

Retail: $0.75 Electronic: $0.18


Priority Mail

Retail: $0.65 Electronic: $0.00


POSTAGE:

First Class Mail - Parcel: 13 Ounces = $3.17 (Less weight is cheaper)

Priority Mail - Parcel: 1 lb = $4.60, 2 lbs = $4.60 - $7.50 (depending upon zone)

Thus the charges depend upon weight (as with ALL USPS shipments), and according to what is written at the USPS website, anything over 13 oz. automatically defers to Priority Mail.

BOTTOM LINE: If you pay for Priority Mail handling of a parcel weighing less than 13 oz you are being OVERCHARGED for the EXACT SAME handling of your shipment! There is NO DIFFERENCE in the speed of delivery between First Class Mail and Priority Mail, and, as I already said, they do NOT guarantee speed of delivery with this alleged "Priority" service, even though at one time they did. There can only be one logical reason for that... they weren't meeting the commitment on this alleged 2-3 day service, and likely have made no progress towards doing so since!

Now, you can talk all you want about printing labels on line, Delivery Confirmation is $0.15 cheaper, etc., etc., etc., but the fact of the matter is the provisions of the two services are in black & white right on the website. Priority Mail is nothing more than smoke & mirrors advertising, and by the criteria of living up to it's very name, it is a RIPOFF! You are NOT getting any "Priority" handling or expedited shipping beyond the same you'd receive with a First Class category of your parcel with this service, PERIOD!
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#24 Consumer Comment

Here we go again with the "class action lawsuit" jibberish!

AUTHOR: Steve - (U.S.A.)

Seth,

You should READ my ENTIRE post before spouting off on something you obviously know nothing about.

Priority Mail is often cheaper than 1st class mail. Remember that delivery confirmation is included in the price of priority mail, and they have FLAT RATE envelopes and boxes, and you can buy your postage online and print a scannable label right from the USPS website.

You cannot do any of the above with first class mail.

Right there I have given you 3 major differences between 1st class and priority.

And, on top of it when you send something by first class mail, you have to buy your own mailers. With priority mail, your mailer is free whether it be a box or an envelope.

That makes 4 major differences.

And, a scannable label makes your package move faster too.

Oh yeah, here's number 5! I can go online and have my priority mail shipping materials delivered to me at home for FREE. Well not totally free, it costs me $1 regardless of how many I order.

And, I have never heard anyone at the post office say the two are the same. You are full of it.


>>>>
NO difference between Priority Mail and First Class
Steve is wrong. 'There are MANY differences between USPS Priority Mail, and USPS First Class Mail. And, they are treated differently, you just don't see it at the counter.' Nope. Not so. That is the whole point of my report. Postal employees will admit that the mail is treated the same. They just charge you more for Priority. This is why a class action lawsuit needs to be brought against USPS. Priority Mail IS a fraud.

As for your suggestions, those apply equally well to First Class Mail or any other service USPS offers. I, too, am a high-volume shipper. All of my labels are printed and packages hand-delivered to the post office, using UPSP packaging when possible. The bottom line is, once I hand over my Priority Mail package, it goes in with the rest of the First Class mail. Period.

In general, I oppose lawsuits. But USPS is our nation's service and it is committing a crime. Justice is required. Let's sue them.

Seth!
Kirkland, Washington
U.S.A.
>>>>
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#25 Author of original report

NO difference between Priority Mail and First Class

AUTHOR: Seth! - (U.S.A.)

Steve is wrong. "There are MANY differences between USPS Priority Mail, and USPS First Class Mail. And, they are treated differently, you just don't see it at the counter." Nope. Not so. That is the whole point of my report. Postal employees will admit that the mail is treated the same. They just charge you more for Priority. This is why a class action lawsuit needs to be brought against USPS. Priority Mail IS a fraud.

As for your suggestions, those apply equally well to First Class Mail or any other service USPS offers. I, too, am a high-volume shipper. All of my labels are printed and packages hand-delivered to the post office, using UPSP packaging when possible. The bottom line is, once I hand over my Priority Mail package, it goes in with the rest of the First Class mail. Period.

In general, I oppose lawsuits. But USPS is our nation's service and it is committing a crime. Justice is required. Let's sue them.
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#26 Author of original report

NO difference between Priority Mail and First Class

AUTHOR: Seth! - (U.S.A.)

Steve is wrong. "There are MANY differences between USPS Priority Mail, and USPS First Class Mail. And, they are treated differently, you just don't see it at the counter." Nope. Not so. That is the whole point of my report. Postal employees will admit that the mail is treated the same. They just charge you more for Priority. This is why a class action lawsuit needs to be brought against USPS. Priority Mail IS a fraud.

As for your suggestions, those apply equally well to First Class Mail or any other service USPS offers. I, too, am a high-volume shipper. All of my labels are printed and packages hand-delivered to the post office, using UPSP packaging when possible. The bottom line is, once I hand over my Priority Mail package, it goes in with the rest of the First Class mail. Period.

In general, I oppose lawsuits. But USPS is our nation's service and it is committing a crime. Justice is required. Let's sue them.
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#27 Author of original report

NO difference between Priority Mail and First Class

AUTHOR: Seth! - (U.S.A.)

Steve is wrong. "There are MANY differences between USPS Priority Mail, and USPS First Class Mail. And, they are treated differently, you just don't see it at the counter." Nope. Not so. That is the whole point of my report. Postal employees will admit that the mail is treated the same. They just charge you more for Priority. This is why a class action lawsuit needs to be brought against USPS. Priority Mail IS a fraud.

As for your suggestions, those apply equally well to First Class Mail or any other service USPS offers. I, too, am a high-volume shipper. All of my labels are printed and packages hand-delivered to the post office, using UPSP packaging when possible. The bottom line is, once I hand over my Priority Mail package, it goes in with the rest of the First Class mail. Period.

In general, I oppose lawsuits. But USPS is our nation's service and it is committing a crime. Justice is required. Let's sue them.
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#28 Author of original report

NO difference between Priority Mail and First Class

AUTHOR: Seth! - (U.S.A.)

Steve is wrong. "There are MANY differences between USPS Priority Mail, and USPS First Class Mail. And, they are treated differently, you just don't see it at the counter." Nope. Not so. That is the whole point of my report. Postal employees will admit that the mail is treated the same. They just charge you more for Priority. This is why a class action lawsuit needs to be brought against USPS. Priority Mail IS a fraud.

As for your suggestions, those apply equally well to First Class Mail or any other service USPS offers. I, too, am a high-volume shipper. All of my labels are printed and packages hand-delivered to the post office, using UPSP packaging when possible. The bottom line is, once I hand over my Priority Mail package, it goes in with the rest of the First Class mail. Period.

In general, I oppose lawsuits. But USPS is our nation's service and it is committing a crime. Justice is required. Let's sue them.
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#29 Consumer Suggestion

Education on the differences between USPS Priority Mail and First Class Mail.

AUTHOR: Steve - (U.S.A.)

There are MANY differences between USPS Priority Mail, and USPS First Class Mail.
And, they are treated differently, you just don't see it at the counter.

However, to get the FASTEST service from PRIORITY Mail, there are several things YOU need to do. These are the 2 biggest factors.

1. Use the Priority Mail envelopes and boxes provided.
2. Go online and buy postage and print a label that is scannable.


If you insist on handwriting your address information,

PRINT in BLOCK LETTERS and use the 3 LINE FORMAT with ZIP+4.

And, take advantage of the FLAT RATE mailing envelopes and boxes that PRIORITY MAIL offers. Using these is actually cheaper in most cases than First Class Mail.

I am a heavy mail volume person, and can tell you that in most cases, the USPS is the best deal going. I have used them all.

FYI..When I prepare and print out an online scannable lable with postage prepaid and use an approved Priority Mail Envelope, my mail goes anywhere in the US in 2-3 days consistently.

Here is another trick for fastest service. Drop your item directly at the post office which can save you 1 full day or more instead of having your carrier pick it up or dropping it in a blue box in your neighborhood.

Again, just educating yourself on how the system works can help you get the best results.

And, before someone says it, I DO NOT now, nor have I ever worked for the postal service. I own too many guns, so they won't hire me.
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#30 Consumer Comment

USPS believes Less is More... Less SERVICE for you, More TIME OFF & HIGHER RATES for them!

AUTHOR: Vinny - (U.S.A.)

At one time Priority Mail WAS a guaranteed service. Now, as someone pointed out, you are merely paying extra for a sticker that says "Priority Mail". It does NOT travel any faster than First Class, although when questioned the postal clerks will state that Priority Mail travels in a "separate bin". That is simply smoke & mirrors. The only mail that moves faster is Overnight Mail, because if that fails on-time delivery you get a refund.

As for their tracking, the USPS offers Delivery Confirmation, which is a hit & miss proposition at best. I sent out 10 First Class parcels with it last week. At the USPS website, 8 were delivered showing as such, 1 was delivered (as confirmed by the recipient) yet still shows "misrouted" in tracking, and 1 still hasn't been delivered and shows the same scan at the office I mailed it from on 12/24. You pay an extra $0.75 for what is apparently 80% compliance on this service.

Now for my grievance with the USPS that prompted me to post here in the first place.

What's with the early closing of the MAIN OFFICES on the DAY BEFORE A HOLIDAY now? Apparently it's not inconvenient enough that they're closed for every possible holiday on a calendar, the main & branch offices are open only until noon on Saturdays, and that many branch offices have staggered partial open hours during the weekdays, which makes getting there next to impossible for those of us with day time jobs. No, that's not enough time off for these hard working government employees (seriously, when is the last time anyone reading this has seen a postal clerk hurried or breaking a sweat waiting on a customer?).

Now they need to close early on the day BEFORE a holiday to inconvenience us further! All the offices closed at 3pm on Christmas EVE and New Years EVE in the south suburban Chicago area. WHY? Last I checked those 2 days are NOT holidays, and those of us working in the private sector for corporations waved goodbye to any thought of them being so a long time ago.

I think the USPS needs a reality check and a wake up call to what counts in a service company. SERVICE!
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#31 Consumer Comment

USPS believes Less is More... Less SERVICE for you, More TIME OFF & HIGHER RATES for them!

AUTHOR: Vinny - (U.S.A.)

At one time Priority Mail WAS a guaranteed service. Now, as someone pointed out, you are merely paying extra for a sticker that says "Priority Mail". It does NOT travel any faster than First Class, although when questioned the postal clerks will state that Priority Mail travels in a "separate bin". That is simply smoke & mirrors. The only mail that moves faster is Overnight Mail, because if that fails on-time delivery you get a refund.

As for their tracking, the USPS offers Delivery Confirmation, which is a hit & miss proposition at best. I sent out 10 First Class parcels with it last week. At the USPS website, 8 were delivered showing as such, 1 was delivered (as confirmed by the recipient) yet still shows "misrouted" in tracking, and 1 still hasn't been delivered and shows the same scan at the office I mailed it from on 12/24. You pay an extra $0.75 for what is apparently 80% compliance on this service.

Now for my grievance with the USPS that prompted me to post here in the first place.

What's with the early closing of the MAIN OFFICES on the DAY BEFORE A HOLIDAY now? Apparently it's not inconvenient enough that they're closed for every possible holiday on a calendar, the main & branch offices are open only until noon on Saturdays, and that many branch offices have staggered partial open hours during the weekdays, which makes getting there next to impossible for those of us with day time jobs. No, that's not enough time off for these hard working government employees (seriously, when is the last time anyone reading this has seen a postal clerk hurried or breaking a sweat waiting on a customer?).

Now they need to close early on the day BEFORE a holiday to inconvenience us further! All the offices closed at 3pm on Christmas EVE and New Years EVE in the south suburban Chicago area. WHY? Last I checked those 2 days are NOT holidays, and those of us working in the private sector for corporations waved goodbye to any thought of them being so a long time ago.

I think the USPS needs a reality check and a wake up call to what counts in a service company. SERVICE!
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#32 Consumer Comment

USPS believes Less is More... Less SERVICE for you, More TIME OFF & HIGHER RATES for them!

AUTHOR: Vinny - (U.S.A.)

At one time Priority Mail WAS a guaranteed service. Now, as someone pointed out, you are merely paying extra for a sticker that says "Priority Mail". It does NOT travel any faster than First Class, although when questioned the postal clerks will state that Priority Mail travels in a "separate bin". That is simply smoke & mirrors. The only mail that moves faster is Overnight Mail, because if that fails on-time delivery you get a refund.

As for their tracking, the USPS offers Delivery Confirmation, which is a hit & miss proposition at best. I sent out 10 First Class parcels with it last week. At the USPS website, 8 were delivered showing as such, 1 was delivered (as confirmed by the recipient) yet still shows "misrouted" in tracking, and 1 still hasn't been delivered and shows the same scan at the office I mailed it from on 12/24. You pay an extra $0.75 for what is apparently 80% compliance on this service.

Now for my grievance with the USPS that prompted me to post here in the first place.

What's with the early closing of the MAIN OFFICES on the DAY BEFORE A HOLIDAY now? Apparently it's not inconvenient enough that they're closed for every possible holiday on a calendar, the main & branch offices are open only until noon on Saturdays, and that many branch offices have staggered partial open hours during the weekdays, which makes getting there next to impossible for those of us with day time jobs. No, that's not enough time off for these hard working government employees (seriously, when is the last time anyone reading this has seen a postal clerk hurried or breaking a sweat waiting on a customer?).

Now they need to close early on the day BEFORE a holiday to inconvenience us further! All the offices closed at 3pm on Christmas EVE and New Years EVE in the south suburban Chicago area. WHY? Last I checked those 2 days are NOT holidays, and those of us working in the private sector for corporations waved goodbye to any thought of them being so a long time ago.

I think the USPS needs a reality check and a wake up call to what counts in a service company. SERVICE!
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#33 Consumer Comment

USPS believes Less is More... Less SERVICE for you, More TIME OFF & HIGHER RATES for them!

AUTHOR: Vinny - (U.S.A.)

At one time Priority Mail WAS a guaranteed service. Now, as someone pointed out, you are merely paying extra for a sticker that says "Priority Mail". It does NOT travel any faster than First Class, although when questioned the postal clerks will state that Priority Mail travels in a "separate bin". That is simply smoke & mirrors. The only mail that moves faster is Overnight Mail, because if that fails on-time delivery you get a refund.

As for their tracking, the USPS offers Delivery Confirmation, which is a hit & miss proposition at best. I sent out 10 First Class parcels with it last week. At the USPS website, 8 were delivered showing as such, 1 was delivered (as confirmed by the recipient) yet still shows "misrouted" in tracking, and 1 still hasn't been delivered and shows the same scan at the office I mailed it from on 12/24. You pay an extra $0.75 for what is apparently 80% compliance on this service.

Now for my grievance with the USPS that prompted me to post here in the first place.

What's with the early closing of the MAIN OFFICES on the DAY BEFORE A HOLIDAY now? Apparently it's not inconvenient enough that they're closed for every possible holiday on a calendar, the main & branch offices are open only until noon on Saturdays, and that many branch offices have staggered partial open hours during the weekdays, which makes getting there next to impossible for those of us with day time jobs. No, that's not enough time off for these hard working government employees (seriously, when is the last time anyone reading this has seen a postal clerk hurried or breaking a sweat waiting on a customer?).

Now they need to close early on the day BEFORE a holiday to inconvenience us further! All the offices closed at 3pm on Christmas EVE and New Years EVE in the south suburban Chicago area. WHY? Last I checked those 2 days are NOT holidays, and those of us working in the private sector for corporations waved goodbye to any thought of them being so a long time ago.

I think the USPS needs a reality check and a wake up call to what counts in a service company. SERVICE!
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#34 Consumer Comment

FYI II

AUTHOR: Cory - (U.S.A.)

Was at the post office on Mon morning and this little old couple are at the counter talking to the clerk. They tell the clerk they have several boxes of old books they want to send to their daughter. The clerk throws one of the boxes up on the scale and tells the old folks it's gonna be $46 dollars to mail that box. They look at each other and mumble something and then tell the clerk they can't afford that and the old guy reaches up and goes to take the box back. The clerk says "ARE THESE BOOKS"? "We can give you the BOOK RATE". He throws the box back up on the scale and tells them it will be ELEVEN DOLLARS and change. Hey you can't fault a guy for trying. At least he didn't try and offer them the PRIORITY RATE of $64. SAD. Try and rip the old folks off.
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#35 Consumer Comment

USPS?........less than honest?

AUTHOR: Adolph - (U.S.A.)

The USPS will a "tracking number", I suppose to make one think they're in the same security league with UPS and FEDX. The USPS tracking number is a total joke! It discloses NOTHING. It might show when the shipper reported the item shipped, and that's it! Period! IF and when you receive the item, you then know the "delivery date". As soon as a package enters the Federal postal service they don't have a clue as to where it is. This fact is of concern to me as everyone working for the USPS knows if something comes up missing, there's absolutely no way to pin the loss down to any one point in the delivery system.
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Compare this to UPS (and to a degree FEDX): Every terminal has an accessible record of arrival and departure. If anything is lost, the terminal at which loss occurred can be immediately identified. This procedure would tend to enhance security as any employee knows the loss can be traced to a single terminal. The USPS, on a shipment across many states, hasn't a clue as to who or where a loss may be attributed.
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I once sent an important document USPS with "proof of delivery". I never received back the proof copy, and was told "it probably came off the envelope". The document was delivered ok, fortunately. I approached the local postmaster the next time to the postoffice requesting a refund of the (non performed) "proof of delivery". She actually laughed in my face. Silly me!
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Actually, I consider the USPS as doing a rather fine job in spite of the foregoing. After all, they deliver millions of items, mostly without incident. They just need to quit misleading the public as to the true value of some of their services.
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#36 Consumer Suggestion

FYI

AUTHOR: Cory - (U.S.A.)

Want to know what the difference is between "priority" mail and regular first class mail? They put a "Priority" sticker or a piece of "Priority" tape on it. That's it. It goes in the same bin as the regular first class item. So all you suckers have been paying extra for a STICKER or a PIECE of tape. No difference. Talk about a rip. There is no guarantee. That's a mighty expence sticker. I thought everyone knew that.
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#37 Consumer Suggestion

FYI

AUTHOR: Cory - (U.S.A.)

Want to know what the difference is between "priority" mail and regular first class mail? They put a "Priority" sticker or a piece of "Priority" tape on it. That's it. It goes in the same bin as the regular first class item. So all you suckers have been paying extra for a STICKER or a PIECE of tape. No difference. Talk about a rip. There is no guarantee. That's a mighty expence sticker. I thought everyone knew that.
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#38 Consumer Suggestion

FYI

AUTHOR: Cory - (U.S.A.)

Want to know what the difference is between "priority" mail and regular first class mail? They put a "Priority" sticker or a piece of "Priority" tape on it. That's it. It goes in the same bin as the regular first class item. So all you suckers have been paying extra for a STICKER or a PIECE of tape. No difference. Talk about a rip. There is no guarantee. That's a mighty expence sticker. I thought everyone knew that.
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#39 Consumer Suggestion

FYI

AUTHOR: Cory - (U.S.A.)

Want to know what the difference is between "priority" mail and regular first class mail? They put a "Priority" sticker or a piece of "Priority" tape on it. That's it. It goes in the same bin as the regular first class item. So all you suckers have been paying extra for a STICKER or a PIECE of tape. No difference. Talk about a rip. There is no guarantee. That's a mighty expence sticker. I thought everyone knew that.
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