Rip-off Report REVIEW:
Editors UPDATE: Positive rating and recognition has been given to U.S. Money Reserve
for its commitment to excellence in customer service.
Ripoff Reports discussions with U.S. Money Reserve and United States Rare Coin & Bullion Reserve have uncovered an ongoing commitment by the company to total customer satisfaction. This means that US Money Reserves customers can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. U.S. Money Reserve listens carefully to client concerns, identifies the areas where it can improve its customer service, and then develops and implements new programs some of which are unmatched in its industry.
U.S. Money Reserves Corporate Secretary, Mr. Mark Fertitta, has informed us that his personal business philosophy is that our customers are precious resources of our business. As a successful business executive, Mr. Fertitta knows it is critical to listen to his clients and respond properly. By always putting the customers first, Mr. Fertitta hopes to maintain U.S. Money Reserve as a successful, thriving enterprise both now and for many years to come.
Another top executive of the company told Ripoff Report that U.S. Money Reserves business philosophy is based on the premise that "to distinguish ourselves in the precious metal market, we need to provide outstanding customer service and show the utmost respect to our customers. By doing this, our company has been able to and will continue to develop excellent, long-term relationships with our customers. Some of the other things Ripoff Report learned in the course of its investigation: typical customer feedback reads: With much respect and appreciation for a job well done, I applaud the care and concern U.S Money Reserve showed to us.
U.S. Money Reserves sales teams have expressed confidence in doing their job. One of the sales managers at U.S. Money Reserve stated I have experienced first-hand Marks personal interest in making sure that all of our customers are treated with respect. The processes the company has put in place with the verification and quality assurance programs have enable us to continually improve upon on our communications with our customers and have resulted in greater customer satisfaction.
U.S. Money Reserve takes its employees satisfaction seriously as well. Each month, U.S. Money Reserve asks its employees to nominate a fellow employee that has gone above and beyond their normal job responsibilities and has either helped a fellow employee or made a significantly positive impact on the company to be Employee of the Month. Instead of U.S. Money Reserves executives choosing the Employee of the Month, a group of employees was selected and this committee of peers chooses the Employee of the Month. This, along with the open communication atmosphere that exists, has several employees commenting: "U.S. Money Reserve provides a great, positive work environment. The Executive Management has a true open-door policy and I feel like these people are family. It is the best place I have ever worked. Ripoff Report was pleased to learn that U.S. Money Reserves business mission to commit its processes to customer satisfaction also extended to its employees satisfaction.
US Money Reserve recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be reviewed, not ignored. When handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Reports Investigation U.S. Money Reserve has made business process changes that will enhance its mission to do right by its customers and provide outstanding customer service and a great customer experience.
In summary, after our investigation, which included discussions with Mr. Fertitta and many of his past and current associates, Rip-off Report is convinced that U.S. Money Reserve is committed to quality delivery of services resulting in total client satisfaction. Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
SPECIAL NOTE ABOUT THE REPORT THAT WAS FILED ABOUT U.S. Money Reserve or United States Rare Coin & Bullion Reserve:
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program the member business agrees to allow Ripoff Report to contact every person who filed a complaint so they can make things right with them. Ripoff Report monitors all correspondences in order to confirm that the member business made things right with the customer and the complaint was resolved, United States Rare Coin & Bullion Reserve / US Money Reserve did that.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
United States Rare Coin & Bullion Reserve US Money Reserve Bait & Switch Multi-level marketing Internet
This company in my opinion based upon my investigative study on this company and a through search of state and federal court records in the United States indicate this company seems to thrive and prey upon the elderly population. A recent independent investigative study reveals this company seems to use very carefully thought out deceptive marketing practices to get individuals to contact them for their products. i.e. precious metals type coins gold, silver or platinum type coins. HOWEVER, the prices that this company charges for their product is well over the normal value of the products they sell. Example = 2009 Gold Buffalo Proof Graded by PCGS PF-70 is sold by this company for $3918.00 for each coin. However, if you conduct some basic research you will find that the same coin can be resold by a victim of this company for about $1600 to $1750, thereby having an outrageous mark up of $2150 per coin. A review of other products sold by this company seem to indicate that they sell their products for (3) three times of the real value. A review of the Coin Dealer Newsletter (the bible used by dealers to buy and sell) will reveal our above study to be truthful. Further, a recent study of two prior customers of this company in the State of Florida about (10) miles apart from one another seems to clearly reveal that this company targets the elderly population. This company has a parctice of banging the credit cards of the elderly population well over the set credit limts. (with the blessing of the banks who make fees off of the transactions) A further review in the court system accross the United States reveals that this company has been sued in FEDERAL and STATE courts for draining the accounts of elderly folks and selling them products that are outrageously priced. A quick review of the dockets in those cases reveal that this company shuts the lawsuits down quickly so as not to exposed their pattern of exploitation, outrageous pricing and deceptive marketing practices. Our study noted numerous complaints against them by the local Better Business Bureau in which the company chooses not to be a member. Wonder why??
A recent independent study of products sold by this company to a vitim in Floirda (a elderly woman who is 85 years old) reveals that US Money Reserve d/b/a/ United States Rare Coin & Bullion Reserve charged her over $125,000.00 for bullion coins that were recently appraised their woth to be about $45,000. If she sold them today, therefore giving this company an outrageous profit of over $80,000.00. By they way they even convinced this woman to cash out a CD and take a penalty to buy their product. This company (in my opinion) based upon the docuemnted evidence available to me clearly target the elderly population and use marketing techniques to scare them into buying gold, silver or platinum and deprive them of their savings. All other legal filinmgs or Better Business Bureau complaints reveal the same patter and complaints against this company.
Finally, an extensive review of the legal filings agaisnt this company reflects that the company used the law firm of Reaud, Morgan and Quinnbased out of Beaumont Texas to handle their litigation matters and the firm clearly seesm to be connected within the court system with a Judge who was a senior emmebr of this firm. Here is a cse in point Case# A 187-564 filed in Jefferson County Texas. A Google search on US Money Reserve has revealed this information in an article published by the Southeast Texas Record which is a legal publication. When you Google the Judge's name assigned to this case Judge Bob Wortham you will find that Judge Wortham was a senior memebr of Reaud, Morgan & Quinn. The practice of US Money Reserve d/b/a/ United States rare Coin & Bullion reserve is that they file frivilous litigation and the victims have to spend legal fees to defend agaisnt this frivilous litigation. The lawsuit in the above case mention clearly indicates false infromation provided within the lawsuit by this law firm.
An investigative base search on this company reveals that the real owner had some big problems with the SEC and is not allowed to sit on the board of any corproate company. The company therefore is now in his girlfriend's name it is believed to hide the identity of the true owner and his prior problems with the SEC.
BUYER BEWARE GOOGLE THIS COMPANY UNDER US MONEY RESERVE OR UNITED STATES RARE COIN & BULLION RESERVE AND READ. HERE ARE A FEW CASE NUMBERS FROM OTHER CASES WE HAVE FOUND: cASE # 1:07-CV-00270-LJO-NEW United States District Court Eastern District of California Case # E179-220 Jefferson County District Court just to mention a few. The pattern in these case are the same. Involving what appears to be exploitation of the elderly population in our opinion and review of the case filings.