• Report: #718313

Complaint Review: United States Van Lines

  • Submitted: Sat, April 16, 2011
  • Updated: Wed, October 05, 2011

  • Reported By: MArk — Madison Wisconsin USA
United States Van Lines
2000 N. State Road 7 margate, Florida United States of America

United States Van Lines Moving Scam, theives, con-men, liars margate, Florida

*UPDATE Employee: Contact Us

*Consumer Comment: Hang in there

*Author of original report: 6 months later

*Author of original report: Update

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United States Van Lines is a crook and a crock of s**t! Stay away from this company , located in Margate, Florida.I wish I did.  First, they will be really nice and say that they will "take care of everything", promise you anything, even the seemingly impossible, to get your job.HOWARD MELNICK, if that is his real name, was our rep- and when I realized this was going down, he just kind of laughed.  What an a*s! When you say- BIG HEAVY FURNITURE, make sure you YELL REALLY LOUD, because apparently, they don't hear very well.If you have a question, be prepared to be connected to the WRONG PEOPLE,  wait 20-30 minutes on hold, and be "accidentally" hung-up on.They will switch things around- dates, times, crews- after you pay the  deposit and tell you that YOU SIGNED the agreement, so they can. If something does go wrong, which it will, be prepared to go-it alone, or at least hope it is before 5PM, 'cuz the office is closed and everybody  is going home!Company sales reps can REFUSE to take calls from their customers.If you insist on talking to a supervisor, the receptionist can tell you "no", which I guess is OK by company customer service guidelines. United States Van Lines IS NOT a moving company, they are a brokerage- which
means they hire XYZ Idiot and a*****e Moving Company to move your stuff.  The more they fit in the truck, the more money they will make overall.American?  Possible, but whose to say.English?  Maybe, but don't expect it.Make sure your wallet, keys, jewelery and everything else is put away BEFORE you let these "professionals" into your house.  I can't prove anything, but I suspect STICKY FINGERS. If they hire A PLUS Movers- they are also a sham.A PLUS Movers' paperwork is from RELLO Van Lines, which is a defunct  company from New Jersey.  Somehow, Rello is in business in Pompano
Beach, FL (but with NJ paperwork)..... right next to Margate, FL, the home of United States Van Lines.What a SCAM! What is that smell?- Yes, that smell comes from a human body.  Be prepared.
PACK IT YOURSELF, otherwise, somehow, a $15 packing fee per box becomes $50.Hearing
problems must be common in the company- someone send a doctor- because  when you say, PLEASE TAKE CARE with this important object of sentimental value, they must not hear you.  They wouldn't just ignore you.Don't expect blankets around furniture or packing-bands on drawers.
When your stuff arrives, just keep the dumpster nearby.Broken glass- ripped & stained fabric- scratched finishes- chips in table legs- crushed boxes."Just glue it back on," he said to me.  What?!?! Expect a big final bill from the movers- our went over $1000 more due to "over weight" issues. And if you have a claim, which you will have, expect the RUNAROUND and  WRONG FORMS and NO RETURN CALLS then it is your fault because you didn't jump through the fire-hoops fast enough. They will  BLAME THE MOVERS, of course, not taking any responsibility for hiring
these FOOLS, but they will help you "file a claim"- yea, if I can ever  get a person on the phone for longer than 2 minutes before being  transferred to another jerk or have the call be dropped. BTW- the owner is Aldo Disrorbo, who has a questionable reputation for doing the same thing under various company names. They do not care.  They do not care.  They do not care. STAY AWAY FROM UNITED STATES VAN LINES!

This report was posted on Ripoff Report on 04/16/2011 07:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/United-States-Van-Lines/margate-Florida-33063/United-States-Van-Lines-Moving-Scam-theives-con-men-liars-margate-Florida-718313. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Contact Us

AUTHOR: United States Van Lines - (USA)

United States Van Lines Customers,

We would like to communicate with you over the difficulties you are having with United States Van Lines. For your privacy, however, we would appreciate it if we could discuss these matters over the phone. Contact us at your earliest convenience at 855-833-0405.

We thank you for your feedback. We ask that you please allow us to work with you and rectify your dissatisfaction with our team.

Sincerely,

USVL Customer Support Specialist
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#2 Consumer Comment

Hang in there

AUTHOR: Kentucky - (United States of America)

I have also dealt with Aldo Disorbo and everything you are saying is absolutely true. Keep writing and if enough of their victims write maybe we can hurt them in the wallet which is all they care about anyway. My problem has been since Nov. 2010.
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#3 Author of original report

6 months later

AUTHOR: JM - (USA)

You know, I tried to be nice, but United States Van Lines is just not a respectable company.  After talking to the owner and believing his BS, I agreed to accept his offer.  Well, now it is September and I have not received squat from that SOB.  I have refiled complaints with the BBB and FL State's Atty Office.
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#4 Author of original report

Update

AUTHOR: JM - (USA)

After two months, I finally spoke with the owner of United States Van Lines.  Although I did not get many straight answers, I found him to be an OK guy.  The settlement offer was low, but I took it.  I need closure.

Jason
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