- Report: #594840
Report - Rebuttal - Arbitrate
Complaint Review: United Telecomm, inc
United Telecomm, inc3550 Wilshire Blvd, 17th Floor, Internet United States of America
United Telecomm, inc LD Service slamming Internet
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Our Telephone Long Distance Service is provided by AT & T, it is a part of the package we choose. Including Free Long Distance Call. And I also request a Service Freeze and Service Change Confirmation call to prevent unauthorized change.
There was this company called me earlier in the year - later I learned it was United Telephone, about our LD telephone service. I told the person that we are with AT&T and it is a FREE LD come with the package, he said "Even through it is a Free LD, I still need to verify the LD carrier". And I ask this person if he/she ( I do not remember) an AT&T employee, the answer was "Yes". Then it was a recording session about the service.
A couple of days later AT&T contact me about the service change, then I found this Company - United Telecomm, trying to take over the LD service. And I told AT&T this was a fraud, and told him the story above. AT&T noted and the LD service was still within AT&T never switched.
In Feb, 2010 I received my telephone bill and found USBI on behalf of United Telecomm charging me $257.80 for LD service. Immediately I call United & USBI about the charge and request for refund. They denied and told me about the recording, I ask them if they record the part I said about AT&T free LD and verify if they are AT&T employee... they told me "NO, the law only required them to record the confirmation part... This is a Slamming process, I confirm the LD only because they told me "they are AT&T employee & they told me Even I have Free LD, I still need to verify the service.carriier..."
I wish you can post this dispute and complain to let everyone in the world know what they did to us hopefully it will prevent them to do the same to other people. Also can you on behalf of us to have the Law maker stop this kind of the slamming and put them away from the market place.
This report was posted on Ripoff Report on 04/20/2010 08:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/United-Telecomm-inc/internet/United-Telecomm-inc-LD-Service-slamming-Internet-594840. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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