- Report: #563275
Report - Rebuttal - Arbitrate
Complaint Review: United Van Lines
United Van Lines Freddie Serna Don't Use United Van Lines / American Moving & Storage in Las Cruces! Fenton, Missouri
*Author of original report: I'm not the only victim of American Moving & Storage, United Van Lines agent in Las Cruces!
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1) Make sure everything is tagged and accounted for. (They probably won't let you do this.) Watch out if everything is not tagged or they "run out" of tags or boxes.
2) Buy extra the insurance no matter what they say! Otherwise, they will only pay you $.60 per lb for the items that are "lost in the move." Even if you do buy the insurance, they will probably blame you for for the goods they happen to "lose."
Check out American Moving & Storage at bbb.org for more complaints and see for yourself how the manger, Fred Serna, blames customers their bad service. Copy paste link below.
Don't count on United Van Lines to protect you. In my experience, they will defend their agent over their customers. Save yourself the headache and avoid them both!
This report was posted on Ripoff Report on 02/01/2010 06:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/United-Van-Lines/Fenton-Missouri-63026/United-Van-Lines-Freddie-Serna-Dont-Use-United-Van-Lines-American-Moving-Storage-in-L-563275. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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