- Report: #994150
Report - Rebuttal - Arbitrate
Complaint Review: United Water Restoration | Ripoff Report Verified™ ..businesses you can trust. Commitment to customer satisfaction. full service restoration company available 24 hours a day, 7 days a week - Water, Flood, Fire, Storm, Sewage, Mold emergencies. Guarantee to dispatch a technician to your property within minutes of receiving your call.
United Water Restoration Group Inc. New Port Richey5810 Redhawk Drive Internet United States of America
United Water Restoration Group, Inc. REVIEW: United Water Restoration clients, feel safe, confident & secure when doing business with United Water Restoration. United Water Restoration Group, Inc. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, assures them of complete satisfaction & confidence when doing business. Serving the entire State of Florida.
*UPDATE: United Water Restoration Group, Inc recognized by Ripoff Report Verified™ as a safe business service.
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EDitor’s UPDATE: Positive rating and recognition has been given to United Water Restoration Group, Inc. for its commitment to excellence in customer service.
Ripoff Report’s discussions with United Water Restoration Group, Inc. have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. United Water Restoration Group, Inc. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
United Water Restoration Group, Inc. is committed to Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program and is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business through our program.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
After speaking with the management at United Water Restoration Group, Inc. and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give United Water Restoration Group, Inc. a positive Rating.United Water Restoration Group, Inc. made efforts to ensure that all customers were satisfied and United Water Restoration Group, Inc's management assured Rip-off Report that the business has an improved business model that features customer satisfaction as the top priority.
Statements from the owner.
” Louis Nagy, Partner of United Water Restoration Group, Inc., stated “We carefully consider all customer complaints as constructive criticism and use them as tools to improve our customer service upon. Our customers are the face of our business and their satisfaction is of the utmost importance. We value our customers above all else, and look forward to continually improving so that their experiences with United Water Restoration Group, Inc. remain strong, consistent and positive”.
United Water Restoration Group, Inc. is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business.
The information provided in this report below is based on comments made by Edward Garber, Zoltan Kurucz, Endre Banfi, and Lajos Nagy during an on-site inspection held by a third party verification company with no biases toward United Water Restoration.
United Water Restoration’s target market is any home or property owner who has had a disaster such as fire, water, or mold. About 98% of their clients are residential properties with about 90% of them being single family homes. The company can also provide commercial services including hospitals and most notably a CompUSA location that risked going out of business due to mold damage. Besides a high standard for customer satisfaction, the company feels they are set apart because they are independent and not hired by the client’s insurance company. United Water Restoration has been in business for more than 7 years and average about 5000 customers annually. They are a part of the Broward County/South Florida Chamber of Commerce and hold numerous required licenses including biohazard and general contractor. All complaints are personally handled by upper management as they feel they take a vested interest in the customer experience.
The company’s sales process beings with standard business marketing through every possible media outlet and advertisements not limited to billboards, magazines, yellow pages and independent sales representatives. This is done to generate leads from various homeowners and from there in the event of any emergency such as fire, water damage and mold, the consumer can then contact the company for assistance. The response team is available 24 hours a day and contacts the customer within 5 minutes and can usually be on-site within 30-45 minutes. The company feels it is imperative that the customer is made aware the company is not hired by the insurance company and remains a separate entity when the contract is signed.
During the pre-sales briefing process, the company explains that technicians are professionally trained and certified. Additionally, post work inspections are completed by quality control and upper management. Consumers can also be provided with an emailed image of their technician along with the consumer being aware that if the individual is not within company policy for dress code and identification, no work is to be completed.
Currently, the company has had internal processes needing improvement in regards to their tracking system. Furthermore, they have weekly meetings with employees and technicians to brief them on any updates within the company. The company stated that their hiring process is more stringent as each potential employee goes through an extensive background check through MacData. Once hired, technicians must be certified through IICRC and trained how to perform their job efficiently while maintaining a high level of professionalism.
The company states that their most common complaints stem from consumers either with the misunderstanding of their contract and/or are trying to get a discount on their deductible amount which they are responsible for through their homeowner’s insurance. The consumer may not be educated properly on their insurance coverage and that lack of knowledge passes on to the company via customer experience. They stated that some customers have very high deductibles cleared that are not covered by the company however they have various payment options available and presented by the technicians. Another complaint would be in regards to a technician not showing up on time.
The standard practices for resolution goes through upper management who personally visits each job site upon being contacted through the proper channels. The deductibles are cleared with the consumer proper to the sale and they have to sign off on it. In regards to the technician punctuality, a tracking system has been put in place to assist with monitoring the location of the technicians and also providing feedback to the customer.
An example of this was when a client in Orlando had a minimal service need but had a high deductible of $2,500 and did not want to file a claim. A lower cash option was offered and she wasn’t happy with the result so the job was done essentially for free and was given the option to seek the services of another provider and she would be reimbursed. The client was satisfied with this option.
Since the complaints on Ripoff Report, United Water Restoration has put quality control systems into effect with various managers in each district that handle most issues and visit each location. These districts span from Orlando, Jacksonville to Pompano Beach, FL. Technicians are IICRC certified and are required to wear company uniform with logo and name tag at job sites. The company also makes it mandatory for technicians to leave business cards to provide channels of communication to the consumer.
The company stated that the majority of the complaints posted on Ripoff Report are stemming from the actions of a former disgruntled employee. The employee was under surveillance by the company because they were not efficient in their position by using their computer for extracurricular activities. Within a few days after the employee left, the company stated the first report was filed on the site. They feel it is rare for any issue to go as far as Ripoff Report because upper management handles any and all issues for consumers.
United Water Restoration is happy to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program because of the image and reputation it provides. They feel it is very important that eligibility is maintained for this program and the efforts of Ripoff Report being an intermediary are greatly appreciated and all cooperation will be given as required.
Additionally, within the company they make sure that the customer is satisfied regardless of the situation before confirming completion. The customer has the option of various payment plans in the event their deductible may not be affordable for them. They feel that relations are to be built and maintain with the customer along with property managers wherever necessary. Furthermore, timeliness and professionalism is a top priority and customer confirmed invoices are required upon completion of work. Overall, the company believes in going above and beyond for the customer whenever necessary.
STATED IMPROVEMENTS FROM United Water Restoration Group, Inc..
” We carefully consider all customer complaints as constructive criticism and use them as tools to improve our customer service upon. Our customers are the face of our business and their satisfaction is of the utmost importance. We value our customers above all else, and look forward to continually improving so that their experiences with United Water Restoration Group, Inc. remain strong, consistent and positive”.
United Water Restoration Group, Inc. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Report’s Investigation United Water Restoration Group, Inc. has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
After speaking with the management at United Water Restoration Group, Inc. and emailing anyone who filed a complaint in the past, Rip-off Report is proud to give United Water Restoration Group, Inc. a positive Rating.United Water Restoration Group, Inc. made efforts to ensure that all customers were satisfied and United Water Restoration Group, Inc's management assured Rip-off Report that the business has an improved business model that features customer satisfaction as the top priority.
In summary, after our investigation, which included discussions with Management & Ownership, Ripoff Report is convinced that United Water Restoration Group, Inc. is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer ..
Check out United Water Restoration Group on YouTube
Check out United Water Restoration’s website
---------------------------------------- NOW TO THE ORIGINAL REPORT THAT WAS FILED
United Water Restoration Group Inc. New Port Richey Carlos:Owner Tampa Very Poor Customer Service. InternetMy experience with Carlos the Co-owner of United Restoration Group inc. of Tampa and New Port Richey has been awful and I have received Very poor customer service from this company.
Mr. James Cranfield and Mike Team Leader of New Port Richey Office has been nothing short of being dishonest and deceitful. This company has no customer service or tactfulness.
They are very manipulative and lie about issues that are not true only to make a deal and receive your insurance money from you.
United Restoration Group Inc. Team Leader Mike tried to sweep my complaint under the rug and did not take it seriously. This company staff cannot be trusted. Customers Beware!! I give this company an F- Please do not do any business with United Water Restoration Group Inc. of Florida.
If you do so!! You will be very sorry and dissatisfied if you do!! It took them 32 days to get our clothing back from a flood we had months ago. Let alone destroying some of our furniture. They did not follow the scope of work directed by the Environmentalist.
United Knocked over my wife jewelry box and put a huge scratch in bathroom cabinet door, and broken many pieces of her fine jewelry due to their negligence and being in a hurry.
This company lies and finger points all the time. I do not TRUST THEM!! Please do your self a BIG favor and do not do business with (UNITED RESTORATION GROUP INC).OF ( NEW PORT RICHEY) and (TAMPA FL). This is a very unprofessional and Poor Customer Service company.
This report was posted on Ripoff Report on 01/09/2013 03:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/United-Water-Restoration-Group-Inc-New-Port-Richey/internet/United-Water-Restoration-Group-Inc-New-Port-Richey-CarlosOwner-Tampa-Very-Poor-Customer-994150. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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