- Report: #855678
Report - Rebuttal - Arbitrate
Complaint Review: Univeral Fidelity LP
Univeral Fidelity LPP.O. Box 219785 Internet United States of America
Univeral Fidelity LP Hollywood Video I just received ,3/12/1, a collection letter from Universal Fidelity, LP, claiming to be the legal successor of Hollywood Video/Movie Gallery, Inc. ,UFLP. The amount is $69.48. I do not owe a debt t Internet, Internet
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This business is not currently rated. BBB has recently received numerous complaints against this business, and will issue a rating after it has fully evaluated them.
Customer Complaints Summary:
238 complaints closed with BBB in last 3 years | 221 closed in last 12 months
Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 218
Problems with Product/Service 17
Total Closed Complaints 238
Additional Complaint Information
The BBB is receiving a pattern of complaint activity regarding unpaid fees. BBB complainants allege that the letter they are receiving from Universal Fidelity states they are the Legal Successor to Hollywood Video and consumers are to pay the fees owed with no description of the charges. The letter also alleges that Unless you notify this office within 30 days after receiving your initial notice that you dispute the validity of the debt or any portion thereof, this office will assume this debt is valid. All complainants mentioned they did not owe any money to Universal Fidelity or Hollywood Video.
There are roughly 3,000,000 accounts/consumers involving all 50 states that potentially could be contacted via a letter. There are several collection agencies that have been contracted as 3rd party collectors. These collectors did not buy the debt but rather are contracted by the Trustee of the Agreed Order.
The Third Party Collectors should not be reporting any consumer to the credit reporting agencies for late fees associated with Hollywood Video. The Order states that the Collectors can only collect on late fees. They are not allowed to collect for unreturned videos or add any additional collection fees.
If the account had both late fees and unreturned product fees for the same account, then the collection would be for the lesser of the two charges for the rental item.
I think I smell a rat
This report was posted on Ripoff Report on 03/18/2012 02:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Univeral-Fidelity-LP/internet/Univeral-Fidelity-LP-Hollywood-Video-I-just-received-3121-a-collection-letter-from-Uni-855678. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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