- Report: #431037
Report - Rebuttal - Arbitrate
Complaint Review: Universal Adcom
Universal Adcom2921 Avenue E East Arlington, Texas U.S.A.
Universal Adcom Employs salesman who lie about how your company is advertised and who receives it. Never received all complimentary magnets which were promised. Arlington Texas
*Consumer Comment: Of Course Salepeople Lie - that is how they work
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SHOULD HAVE KNOWN!!!
Well, by end of January I called to follow-up that our magnets had indeed gone out and find out when I would receive the 50 complimentary magnets which came with each county. I was told by a customer service rep that when an order is placed it could then take up to 12 weeks. I explained to her, that is not at all what we were told, but she insisted. So, confused and not happy with those answers, like a dummy, I waited. Well, a few days after my phone call I suddenly received the complimentary magnets for Lake County, strange... So, I waited a week or so longer for the other county and never receiving it, I called customer service again.
Well, this time the rep took the time to explain their actual procedures and this is when I found out everything the salesman told me was a LIE! They only print UP TO (key words) 1000 magnets for that select county, 50 go to each advertised business and the remaining go to the distributing company, which is who actually ordered the magnets for distribution. Universal Adcom has no idea how these companies distribute these magnets, Universal Adcom does not mail anything but to the distributing company. The whole 5 years story and every household was all BS. When I explained to her what I was told and asked for a manager I was told I could only leave a name and contact number.
Well, a week later and I have yet to hear back! As for the magnets for McHenry, doubt they ever even printed them. I have yet to receive. The tracking number through UPS which they provided and would not track for me, said the package was lost a month ago and Universal Adcom was notified.
Well, I have disputed these charges on my credit card and have won as they didn't even fight it! THEY KNOW WHAT THEY DID! AND THEY BACK THEIR LYING, CHEATING SALESMAN WHO PROBABLY EARN COMISSION!
I saw that this company also DBA MANY other company names and you should beware of any of them for now!!!
This report was posted on Ripoff Report on 03/05/2009 09:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Universal-Adcom/Arlington-Texas-76011/Universal-Adcom-Employs-salesman-who-lie-about-how-your-company-is-advertised-and-who-rece-431037. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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