- Report: #1114191
Report - Rebuttal - Arbitrate
Complaint Review: Universal Administrators Stanley Warranty
Universal Administrators Stanley Warranty320 Whittington Pkwy, Louisville, KY 40222 , Select State/Province USA
Universal Administrators and Stanley Warranty Class action lawsuit against Universal and Stanley - Be aware! They rip off customers, don't payout claims and are a TOTAL SCAM Spring,Texas Texas
*Consumer Comment: The Truth about Universal Administrators and Sentinel Home Warranty
*Author of original report: ACTUALLY NOT
*General Comment: Actually
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I am seeking an advice or an atorney who would help to initiate class action lawsuit against these 2 companies (Universal is a subcontractor that administered Stanley's warranty plans). I saw there was another report posted on Ripoff Report on 11/14/2013 07:37 AM with similar complaint and I am sure there are many,many more customers. The ratings for this company on google are 1.7 out of 5 and all are from dissatisfied customers, for example:
"This company has not paid us for work we completed in January even though they agreed to pay upon completion. If there was lower rating we would use it. In our opinion any work that you do for this company may as well be charity. We are currently forwarding our experience to the Attorney Generals' offices, Secretaries of State, Contractors Boards for Oregon, Washington, California, and Kentucky as well as reviewing direct litigation options."
"As a service provider waited for over 10 months for payment from universal administrators. I was lied to several times "the check is in the mail" several times. I wasted at least 5 hours of my time trying to get paid from these crooks. Jack the CEO is never in to answer phone calls and never returns your messages left. I would never do business with them again"
My own experience with them is the same as others report. I have submitted approved claim for the microwave paayout in February of 2013 and was not able to get in touch with anyone - after calling for 3 months and leaving multiple voice messages for different people. I wasted probably over 8 hours trying to contact them over the past year. I contacted BBB in August 2013, and Jack W. replied that they would process my microwave claim - it was in September 2013, and now already January 2014 and no check. I cancelled policy that was renewed wthout my consent and it took miltuple calls to get refund processed.
In addition, we have submitted additional work orders and claims for 2 properties covered under this warranty and never received any service or reimbursements requested in line with authorized services. This company is a scam and needs to be brought to justice by many users it has scammed and taken advantage of! Both of these companies lie constantly, waste customers time and take money, and their customer service reps are rude and obnoxious. I want to know if a class action lawsuit can be filed against them and how to get in on it!
This report was posted on Ripoff Report on 01/09/2014 10:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/Universal-Administrators-Stanley-Warranty/Select-StateProvince/Universal-Administrators-and-Stanley-Warranty-Class-action-lawsuit-against-Universal-and-1114191. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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