• Report: #272096

Complaint Review: Universal Merchant Services - Merchant Services - Transfirst

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  • Submitted: Mon, September 03, 2007
  • Updated: Thu, July 16, 2009

  • Reported By:Lacey Washington
Universal Merchant Services - Merchant Services - Transfirst
3233 West Peoria Avenue Ste 107 Phoenix, Arizona U.S.A.

Universal Merchant Services - Merchant Services - Transfirst full of liars Phoenix Arizona

*Consumer Suggestion: response to the rebuttal

*Consumer Comment: Seriously?

*Consumer Comment: Seriously?

*Consumer Comment: Seriously?

*Consumer Comment: Seriously?

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I am a small business owner and tried to lower my overhead cost, instead got trapped with a company who is known by so many different names and so much lies. An account executive from merchant services stopped by at my store and offered my wife a lower card processing rates. She signed a paper stating that there was no contract term and was month to month basis. when the machine arrived We figured out that they didn't provide full service, and he suggested that we should keep both card processing companies and run gift cards with original company and continue card processing with them. So to do that I would require one more phone line, I was shocked to hear that. I started calling the people in the company and each one I spoke to gave me a new number to call and a new compny name.

Finally I called this guy up asking him to cancel my account as we were in the 30 day period, and was suprised to hear that there was a $495.00 cancelation fee. I did not even use their service for a day and was charged that fee for I don't know where as most companies give 30 day period to decide if you like to keep the service.

This company is full of people, who either don't know what they are doing or are just targeting small businesses.

Jay
Lacey, Washington
U.S.A.

This report was posted on Ripoff Report on 09/03/2007 02:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Universal-Merchant-Services-Merchant-Services-Transfirst/Phoenix-Arizona-85029/Universal-Merchant-Services-Merchant-Services-Transfirst-full-of-liars-Phoenix-Arizona-272096. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

response to the rebuttal

AUTHOR: Teresa R. - ()

Dear Jay,

You are not alone.  I have been witness to this type of behavior in the credit card processing industry for well over 13 years now.  It is entirely unethical but 100% legal, believe it or not.  What these reps don't tell you is THE TRUTH.  They tell you whatever they need to tell you to get you to sign their contracts.  And yes, this even means lying about the TERMS of the contract, telling you that it's month-to-month, telling you that you can cancel anytime without a fee.  LIES.  Even when they write "Month to Month" on your agreement, many of the contracts state specifically in the Terms and Conditions that no alterations are acceptable and no modifications can be made to the terms.  The reps just write things to make you feel better.

The only thing you can believe is the Terms and Conditions.  Never ever sign any agreement based on the words coming out of a salesperson's mouth.  They are working on commission and have no problem lying to innocent victims in order to achieve their sales quota.

Always insist on getting a copy of three things:  1) Full disclosure of all rates and fees  2) A copy of the merchant agreement in its entirety  and  3) Terms and Conditions, which are typically 20-70 pages in length.

Then have your attorney review it, or contact The Merchant's Matchmaker for a FREE review.  (Google it!) This is the only way to protect your business from those who would take advantage of your trust.  And always listen to that instinct that tells you when something is too good to be true!!!

I am sorry for your financial harm from this experience.  You should contact your state's Attorney General and share your story, then request that they intercede on your behalf.  Tell them that you want your $495 back and any other money they took under false promises.  If you pursue it, you will probably triumph.  I do it all the time on behalf of my clients and I haven't lost yet.

I wish you the best.

And to the person who responded so condescendingly, blaming the merchant for not reading the contract:  SHAME ON YOU!!!   You know well and good that most merchants are not presented with the contract, nor are they even aware that Terms and Conditions exist outside of the few pages of the agreement.  I'm sure you must be one of the reps that take full advantage of that fact and then try to blame the victims of your manipulations.  May God mete His full and complete justice on your head.

Teresa R.
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#2 Consumer Comment

Seriously?

AUTHOR: Picac - (U.S.A.)

Im sorry, but I see a HUGE problem with your report. Did you honestly just admit that you DIDNT read the contract? You a business owner, right? You should know better than to ever listen to what anyone tells you when your gonna put your signature on it. I mean seriously? Is this a common practice in your business? If so I have some property I would like to send you a contract for.
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#3 Consumer Comment

Seriously?

AUTHOR: Picac - (U.S.A.)

Im sorry, but I see a HUGE problem with your report. Did you honestly just admit that you DIDNT read the contract? You a business owner, right? You should know better than to ever listen to what anyone tells you when your gonna put your signature on it. I mean seriously? Is this a common practice in your business? If so I have some property I would like to send you a contract for.
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#4 Consumer Comment

Seriously?

AUTHOR: Picac - (U.S.A.)

Im sorry, but I see a HUGE problem with your report. Did you honestly just admit that you DIDNT read the contract? You a business owner, right? You should know better than to ever listen to what anyone tells you when your gonna put your signature on it. I mean seriously? Is this a common practice in your business? If so I have some property I would like to send you a contract for.
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#5 Consumer Comment

Seriously?

AUTHOR: Picac - (U.S.A.)

Im sorry, but I see a HUGE problem with your report. Did you honestly just admit that you DIDNT read the contract? You a business owner, right? You should know better than to ever listen to what anyone tells you when your gonna put your signature on it. I mean seriously? Is this a common practice in your business? If so I have some property I would like to send you a contract for.
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